Sobre o ServiceMax

It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.

In today’s environment, companies across industries have to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations of service continue to rise. In order to thrive, organizations must advance beyond the standard break-fix model to ensure uptime and customer experience priorities.

Asset 360 delivers complete visibility into install base, service contracts and asset performance to maximize equipment uptime, reduce maintenance costs and adopt outcome-based service models. Natively built of Salesforce Field Service, Asset 360 enables service organizations to:

- Accelerate Time to Value
- Reduce Warranty and Contract Leakage at Scale
- Maximize Contract Attach Rates & Renewals
- Automate Parts, Return & Depot Repair Processes

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao ServiceMax

Principais benefícios do ServiceMax

Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

Mobile Field Service App
• Easy to use Android and iOS
• Provides comprehensive offline capability for anytime, anywhere access
• Highly customizable, allowing you to tailor it to your unique field service needs

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, Alemanha, Reino Unido, Estados Unidos

Idiomas

alemão, espanhol, inglês, italiano, japonês, sueco

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao ServiceMax

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Recursos

Total de recursos do ServiceMax: 39

  • API
  • Acesso para Celular
  • Agendamento
  • Agendamento automatizado
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento de manutenção
  • Agendamento de recursos
  • Alertas/notificações
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Compromissos recorrentes
  • Confirmação/lembretes
  • Controle de comparencimento
  • Controle de estoque
  • Criação de ordem de serviço
  • Gestão de calendários
  • Gestão de contratos e licenças
  • Gestão de empreiteiras
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão preventiva
  • Gestão técnica
  • Histórico de atendimento
  • Histórico do cliente
  • Orçamentos/Previsões
  • Orçamentos/estimativas
  • Planejamento de pessoal
  • Portal de autoatendimento
  • Rastreamento de habilidades
  • Relógio de ponto online
  • Reservas online
  • Roteamento
  • Várias localizações

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Synchroteam

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#2 alternativa ao ServiceMax
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Dusk IOP

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#3 alternativa ao ServiceMax
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Avaliações

Classificação geral

4,2 /5
(40)
Relação qualidade/preço
3,7/5
Recursos
4,1/5
Praticidade
4,0/5
Suporte ao cliente
4,1/5

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Exibindo 5 avaliações de 40
Jill M.
Classificação geral
  • Setor: Biotecnologia
  • Porte da empresa: 501-1.000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Perfect for our Field Service Engineers

Avaliado em 02/04/2018

Vantagens

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Desvantagens

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Casey P.
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 501-1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

ServiceMax Review

Avaliado em 15/08/2018

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer...

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help.

Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

Vantagens

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day.

From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Desvantagens

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM.

The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Brandon M.
Classificação geral
  • Setor: Serviços meio ambientais
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

My Servicemax Review

Avaliado em 14/06/2022

Vantagens

Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.

Desvantagens

I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.

Frankie A.
Classificação geral
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of...

Avaliado em 17/05/2017

Exercise the brain cells and learn a another programming platform.

Exercise the brain cells and learn a another programming platform.

Vantagens

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Desvantagens

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Greg B.
Classificação geral
  • Porte da empresa: 5.001-10.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Ran the service business quite nicely

Avaliado em 09/12/2018

All in all its a good product. But when it comes to trying to back out or remove the package from...

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Vantagens

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Desvantagens

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.

Exibindo 5 avaliações de 40 Leia todas as avaliações

Perguntas frequentes sobre o ServiceMax

Abaixo estão algumas perguntas frequentes sobre o ServiceMax.

O ServiceMax oferece os seguintes planos de pagamento:

  • A partir de:
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

Os clientes habituais do ServiceMax são:

51-200, 201-500, 501-1.000, 1.001-5.000

O ServiceMax está nos seguintes idiomas:

alemão, espanhol, inglês, italiano, japonês, sueco

O ServiceMax é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

Não temos informações sobre quais integrações o ServiceMax oferece.

O ServiceMax oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para ServiceMax.