--- description: Avaliações detalhadas do Sparkcentral com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Sparkcentral com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sparkcentral - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Sparkcentral](/software/142087/sparkcentral) # Sparkcentral Canonical: https://www.getapp.pt/software/142087/sparkcentral Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/142087/sparkcentral?page=2) > O Sparkcentral é uma plataforma de SaaS projetada para ajudar as empresas a gerenciar operações de atendimento ao cliente em vários canais de mensagens assíncronas, como WhatsApp, Viber, Messenger, e-mail ou bate-papo na Internet, juntamente com as plataformas sociais Facebook e Instagram. > > Verdict: Rated **4.2/5** by 15 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 15 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Sparkcentral - **Location**: Hasselt, Bélgica - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 600,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, checo, chinês, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galego, grego, hebraico, hindi, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, neerlandês, polaco, português do Brasil, romeno, russo, sueco, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Bélgica ## Recursos - AI Copilot - API - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de sentimentos - Armazenamento de documentos - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Compartilhamento de arquivos - Comunicação multicanal ## Integrations (5 total) - Instagram - Messenger - Meta for Business - Viber - WhatsApp ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Plataforma de IA Conversacional](https://www.getapp.pt/directory/1647/conversational-ai-platform/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4078 reviews) 2. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1775 reviews) 3. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1721 reviews) 4. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Salesforce Service Cloud](https://www.getapp.pt/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) ## Avaliações ### "Great tool for customer service" — 4.0/5 > **Stefan** | *18 de fevereiro de 2020* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI. > > **Desvantagens**: We have small volumes of social media and as such can't get as good an ROI as hoped. > > The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system. ----- ### "Only software to scale as your social channels do." — 4.0/5 > **Danny** | *18 de fevereiro de 2020* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: Standardized queue, automations, support and AM team are amazing\! > > **Desvantagens**: Data portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews. ----- ### "Works for consolidating social media but reporting needs serious work" — 3.0/5 > **Eric** | *6 de março de 2020* | Varejistas | Recommendation rating: 3.0/10 > > **Vantagens**: Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited > > **Desvantagens**: The reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources. ----- ### "Very satisfied to date" — 4.0/5 > **Mathieu** | *22 de fevereiro de 2020* | Aviação e aeroespacial | Recommendation rating: 8.0/10 > > **Vantagens**: I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand. > > **Desvantagens**: While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base. > > So far so good\! ----- ### "Love SC\!" — 5.0/5 > **Ashley** | *29 de maio de 2020* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: The platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees. > > **Desvantagens**: Reporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this\! > > The on-boarding process with Sparkcentral has been super easy\! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/142087/sparkcentral?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/142087/sparkcentral) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data