Xero

A primeira impressão que tive foi muito positiva quando mesmo antes de precisar me cadastrar para obter acesso ao programa, tive a opção de fazer uma demonstração gratuita de como seria ter como suporte o programa Xero para minha empresa. Muito bem construído, com um sistema bem organizado e que funciona corretamente, tanto pelo desktop quanto pelo aplicativo.

É uma crítica necessária que faz diferença à quem procura um programa de gerenciamento. Sabemos que cuidar da parte financeira e de outras coisas mais de uma empresa, mesmo que seja pequena, é um grande trabalho, e isso pode se tornar mais desafiador quando não encontramos suporte para nosso próprio idioma, e é essa minha crítica ao Xero, a falta de opção para meu idioma.

Not much to say here anymore, they pretty much used to be good and totally lost faith.

As an accounting firm I would be very cautious with using Xero or recommending it to clients. Outside of Xero billing for things that were supposed to be free, which after complaining they claim they will reconcile but I had to threaten with a lawyer to get that reaction. As an accounting firm it is a very risky move to partner with the Xero software platform. As a firm Your clients will know your using Xero and as a result will likely start to follow Xero using social media. When this happen your clients will receive advertisements about other Accounting firms partnered with Xero. The problem isn’t that you will loose your clients, but this makes you look really bad in front of your clients that you are recommending a software that recommends other accountants outside your firm. This actually happened to me in Canada, and the response of the Canadian Xero team was simply that they didn’t intend on these promotions to be received by the clients of my firm. They didn’t care, they didn’t apologize, they didn’t even acknowledge what they did was wrong, it was evident that they prioritized their growth over their existing partners, at least in Canada. Even The Canadian director of Xero comments where limited to telling me ” I understand that you need to make important decisions in the best interest of your firm”. To me this was a clear message that he doesn’t care. As a small business the software was historically leading, recently, many clients are having issues logging in