Recruiting Software
4.1/5 (77 avaliações)Built 100% natively on Force.com, the world’s leading cloud platform, Bullhorn Jobscience offers a unique CRM-based approach to talent acquisition. It represents a powerful shift in hiring strategy by bringing the candidates, and their experience, front and center while connecting all key processes within the recruitment and hiring process.
Vantagens
We implemented JobScience as a solution that is on the Salesforce platform. This gave us all company collaboration across all our divisions. The tool provides a great deal of customization to our company specifically. We have the ability to do a number of things that we were not able to do previously with our prior ATS (Applicant Tracking System). We also moved our Back-Office process of Time/Expense capturing onto the JobScience platform as well. We have a much better solution and a more capable solution being on the Salesfroce Platform.
Desvantagens
The toughest thing we run into is the packages are all Managed so we have no control of certain pieces and the Apex/Code behind the scenes. We have needed to do a few things in-house, but we cannot because we do not have access due to the managed package. This becomes tough and expense beucase we have to pay JS to make the changes to the packages.
Vantagens
The best part of this product is that it's completely customizable and can help solve many different needs of the recruiter (from either an In-House or Agency perspective). It runs on the Salesforce.com platform and, as a result, provides all of the same reporting, activity tracking, and 3rd party application tools needed to help make the recruiting process more efficient.
Desvantagens
The search function can definitely be improved, but there are easy workarounds to find the right candidates within the database (running reports, looking at previous/similar requisitions, etc.). However, our organization has had experience with about a half-dozen other major applicant-tracking/CRM systems in the past, and it seems like this is the greatest weakness no matter which platform you go with.
Vantagens
The product is easy to use if it is set up correctly. We are not able to use it properly when it is not set up correctly though.
Desvantagens
Customer service if very lacking. We have recently added 2 licenses & they are not set up correctly. We have put in multiple tickets and have not received assistance. We receive emails stating that someone has reached out to us but they didn't catch us. We all use our mobile phones and we do not have missed calls. In fact, we have had our ticket closed twice because of missing us when we didn't receive calls.
Hi Julie! First of all, we'd like to thank you for your review. We hear and understand your frustration in this situation. To avoid any confusion in the future, we'd love for you to reach out on the Jobscience Support Community. This way we can confirm that we have your correct contact information. We appreciate your business and look forward to resolving this issue as quickly as possible!
I'm going on year 3 with JobScience. It has never been a positive experience. In the beginning, I had an Account Manager. They really sold me on their Customer Support. Then they did away with AM's. Who runs a company without an Account Rep to nurture the relationship? I'm basing this on my experience - JS doesn't place value on the Customer Experience Journey. I pay a high amount a year for JobScience. I only have access to chat support. If I want more, I have to pay thousands of dollars for it. I have done my best to figure out the "right way" to use JS but there simply aren't training videos that go deep into best practices methods. Their training videos are basic "how to's", they don't dive into real life work flow scenarios. I don't even log candidate-client interviews in JS because no one via chat support seems to know the right way to track/report this. I have asked 3 different support people and got two different answers (1 flat out said they didn't know the answer). I gave up on this and track candidate-client interviews on a Google Calendar outside of JS. I don't have a choice but to buy buy the Professional Services support at some point but atthat price and with what I have experienced so far, will I really get real one-on-one consultative recommendations based on my business needs? I asked about a feature once to chat support that I found and why there was no training on it, their response, "Well our customers don't really use that feature so we don't have training for it" - that's because they don't know it exists. I accidentally discovered it. Chat support often tells me that they can't answer my question and upgrade to Professional Support. I don't blame them. They do the best they can. I need a JS Rep who CARES about my business. I'm a privately owned recruiting firm. 3 years old. Small now but someday that will change. I just signed a contract with JS for 3 more years. No one called to say thank you for your business. Their contracts person even messed up the invoice multiple times and we finally had to submit a P.O. to get around it. I have researched multiple ATS's and JS does have some great features but many I don't know. I stumble on to them. I upgraded a few months ago to the latest version and it was a messy transition. It didn't even happen until 3 months after I paid for it and I had to email them. They didn't even know.
Vantagens
It's built on the Salesforce Platform
Desvantagens
Terrible customer experience throughout the entire customer life cycle. Also, JS treats candidates and contacts separately. So I have duplicate records (a candidate gets a job, becomes a client, now I have two separate records) - it should be one Contact record with information about that contact professionally and a section where you can add info about them as a candidate if and when they are one. 1 person, 1 contact record, but they go back and forth from candidate to prospect to candidate to client, etc.
The ability to pull data quickly as well as import and enter data quickly has been a huge benefit. The setup and additional of created fields make this even better as we are able to customize what we currently have pretty easily.
Vantagens
We really like how the fields can all be brought together into a report with ease! We constantly run reports for candidates and to make marketing decisions, and we feel like the data we are able to pull is precise.
Desvantagens
The only con we have is that they took away the ability to chat with a Support rep, instead we have to create cases or browse through the JS community. Please bring back the chat support function!
Abaixo estão algumas perguntas frequentes sobre o Bullhorn Jobscience.
O Bullhorn Jobscience oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Avaliação gratuita: Não disponível
O Bullhorn Jobscience oferece os seguintes recursos:
Os clientes habituais do Bullhorn Jobscience são:
Grandes empresas, Empresas de médio porte
O Bullhorn Jobscience está nos seguintes idiomas:
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Irlandês, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Taiwanês, Tailandês, Turco, Ucraniano
O Bullhorn Jobscience tem os seguintes planos de preços:
Assinatura
Não temos informações sobre os dispositivos compatíveis com o Bullhorn Jobscience.
O Bullhorn Jobscience se integra com os seguintes aplicativos:
CloudCall, Ebsta, FinancialForce Accounting, FinancialForce HCM, FinancialForce SCM, Salesforce Sales Cloud, Sirenum, Tenfold, TextRecruit, Workato
O Bullhorn Jobscience oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
