--- description: Avaliações detalhadas do Chattermill com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Chattermill com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Chattermill - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/601/customer-experience/software) > [Chattermill](/software/2042567/chattermill) # Chattermill Canonical: https://www.getapp.pt/software/2042567/chattermill Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2042567/chattermill?page=2) > O Chattermill unifica os comentários dos clientes, o suporte ao cliente e os comentários sobre produtos em uma única plataforma e usa a inteligência artificial (IA) de aprendizado profundo para analisar os dados dos clientes em escala e fornecer informações úteis. > > Verdict: Rated **4.5/5** by 25 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 25 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Chattermill ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, chinês, chinês tradicional, dinamarquês, espanhol, francês, hebraico, inglês, italiano, japonês, neerlandês, português, russo, sueco, turco, árabe - **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, França, Irlanda, Itália, Países Baixos, Reino Unido, África do Sul ## Recursos - API - Agregação temática - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Análise quantitativo - Análises pontuais - Aprendizado de máquina - Arrastar e soltar - Bate-papo/Mensagens instantâneas - Categorização/Agrupamento - Classificação da taxonomia - Classificação de dados - Classificação de tópicos - Coleta de dados de multicanal - Comentários/notas - Controles/permissões de acesso ## Integrations (27 total) - Alchemer - AppFigures - AppFollow - AskNicely - Customer Thermometer - Delighted - Dixa - Feefo - Freshdesk - Google Cloud - Kustomer - LiveChat - Medallia Experience Cloud - Qualaroo - REVIEWS.io ... and 12 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Software de Processamento de Linguagem Natural (PLN)](https://www.getapp.pt/directory/3763/natural-language-processing-nlp/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Sistemas NPS (Net Promoter Score)](https://www.getapp.pt/directory/1963/nps/software) - [Software de Extração de Texto](https://www.getapp.pt/directory/1161/text-mining/software) ## Alternativas 1. [Zonka Feedback](https://www.getapp.pt/software/109079/zonka-feedback) — 4.8/5 (68 reviews) 2. [Hotjar](https://www.getapp.pt/software/101789/hotjar) — 4.6/5 (545 reviews) 3. [SurveyLab](https://www.getapp.pt/software/9887/mysurveylab) — 4.9/5 (62 reviews) 4. [Lucky Orange](https://www.getapp.pt/software/112955/lucky-orange) — 4.7/5 (267 reviews) 5. [Cauliflower](https://www.getapp.pt/software/2049873/cauliflower) — 4.9/5 (12 reviews) ## Avaliações ### "Great product" — 4.0/5 > **Shaina** | *12 de outubro de 2021* | Bens de consumo | Recommendation rating: 8.0/10 > > **Vantagens**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well > > **Desvantagens**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked. > > Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly. ----- ### "Use of it in a startup" — 4.0/5 > **Lorena** | *26 de outubro de 2021* | Imobiliárias | Recommendation rating: 7.0/10 > > **Vantagens**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly. > > **Desvantagens**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend. > > Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts. ----- ### "great idea, not working for me" — 2.0/5 > **Emma** | *25 de outubro de 2021* | Companhias aéreas/Aviação | Recommendation rating: 2.0/10 > > **Vantagens**: trending user feedback helping us to understand what travellers want > > **Desvantagens**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered > > verbatim feedback being categorized and highlighted. ----- ### "Its a good software" — 4.0/5 > **Alessandra** | *7 de outubro de 2021* | Imobiliárias | Recommendation rating: 9.0/10 > > **Vantagens**: the sentimental analisys are really good and insightful > > **Desvantagens**: dashboards and filters are difficult to use then ----- ### "Highly recommend - a must when you collect many users feedbacks" — 5.0/5 > **Kevin** | *7 de outubro de 2021* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: Clear interface, there is barely any work to do once it's set up to analyse your customer's feedbacks. Powerful sentiment analysis and category matching system. > > **Desvantagens**: I don't really have anything in mind, every time we had a feature idea and mentioned to them, it was already on their roadmap and had the chance to test some of those in beta version. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2042567/chattermill?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/2042567/chattermill) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data