Really Simple Systems

Really Simple Systems

Making CRM Simple

4.4/5 (247 avaliações)

Resumo do Really Simple Systems

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations. With sales, marketing and service & support built-in, you can work smarter, managing and tracking your sales leads and customers. All your data is in one place, enabling team collaboration, better relationships and increased sales.

Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business.

Our customer support is totally free of charge and you'll find lots of 'self-service' resources so you can get the most from your CRM.

Really Simple Systems CRM features an integrated email marketing module with campaign management and database segmentation functions. You can run your email marketing direct from the CRM so all your data is in one place.

Preços

A partir de
US$ 15,00/mês
Opções de preços
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Austrália, Canadá, Europa, Reino Unido, Estados Unidos

Idiomas

Inglês

Really Simple Systems - Avaliações

Classificação geral
4.4/5
91% avaliações positivas
131
Excelente
94
Muito bom
18
Regular
4
Ruim
0
Péssimo
Chris T.
Traduzir com Google

Cost effective CRM for small business

Usado Diariamente durante Mais de dois anos
Avaliado em 02/10/2018
Fonte da avaliação: Capterra

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Vantagens

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Desvantagens

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

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Resposta do Really Simple Systems

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Jonathan H.
Traduzir com Google

Does just what it promises, quickly and cheaply. Very easy to learn and good training too.

Usado Diariamente durante 6 a 12 meses
Avaliado em 21/06/2016
Fonte da avaliação: Capterra

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.

I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.

Finally I hit upon RSS CRM and we were the perfect match.

I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

Vantagens

The freemium model is enough to get anyone new to CRM started quickly.
It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.
And, for me, RSS does all that perfectly.

They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

Desvantagens

All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.
They've rewritten it with a responsive interface which works much better than the current version on a mobile.

Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

Excellent for small business

Usado Diariamente durante 6 a 12 meses
Avaliado em 13/11/2017
Fonte da avaliação: Capterra

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.

Vantagens

We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations.

Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive.

Also adding new users requires very little effort since there is no software required for to install on an employees computer.

Desvantagens

There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD.

Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.

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Resposta do Really Simple Systems

Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on [email protected] we can correct these settings for you. Regards.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Neil G.
Traduzir com Google

Simple Effective CRM System

Usado Diariamente durante Mais de um ano
Avaliado em 22/08/2019
Fonte da avaliação: Capterra

Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements.

Vantagens

It was the simplest CRM system I have used compared to a long list of CRM systems used over the last 15 years, it is modern and I can use it on any device I like and web browser effectively.

marketing functionality built into the CRM database beats those that need to use 3rd party applications like Mailchimp, everything thats needed is in one system that is evolving and improving over time

Desvantagens

The data conversion and bringing in data was a challenge trying to get it to work, but the support team simply imported the data for me when it was required, data import/export functionality has been improved.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Andrea H.
Traduzir com Google

Great software

Usado Diariamente durante Mais de dois anos
Avaliado em 07/12/2018
Fonte da avaliação: Capterra

We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.

Vantagens

Its very easy to use and being able to tweak fields and add extra boxes is very beneficial in a small business as our needs are constantly changing. Support is great - always reply or sort within 1-2 days.

Desvantagens

It's a shame that the tasks aren't linked with outlook possibly to give you an active reminder instead of you looking at the task list. Also, items that have gone red in the opportunities list - if these could be visible on the front screen with the urgent tasks reminder, this would be good.
As we use the service & support mainly - its good but it could be really improved if it had a planning tool for jobs i.e. Engineer site visits linked with the cases and so you could capture response times, first time fix & feedback. We use another software called Workmobile that contains our onsite engineer service reports - if it could link with this and send reports directly into the cases, this would save us time with manual attachments. As we use the opportunities fields for assets, it would be good to separate these out so the opportunities can be used for our prospects. Have you ever thought about adding a quality management section?

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do Really Simple Systems

A partir de
US$ 15,00/mês
Opções de preços
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

Recursos do Really Simple Systems

  • API
  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Integração de CRM
  • Integração de e-mail
  • Integração do celular
  • Notificações automáticas
  • Relatórios e estatística

  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de redes sociais
  • Integração de terceiros
  • Lembretes
  • Modelos personalizáveis
  • Pagamentos eletrônicos
  • Painel de atividades

Mais informações sobre Really Simple Systems

Principais recursos do Really Simple Systems

  • 100% secure data
  • API
  • Custom Fields
  • Easy to use CRM
  • Free customer support
  • Integrated Email Marketing
  • Integrated Marketing module
  • Listing and Forecast Reporting
  • Opportunity (sales and pipeline) Management
  • Scalable pricing structure
  • Service and Support module
  • Simple and Advanced Marketing options

Vantagens

Really Simple Systems is so easy to use you'll have your team up and running in minutes. If you do need help, we offer free customer support and a wealth of self-service resources. You'll find step-by-step guides, short tutorial videos, in-product help drawers and a programme of live webinars.

Quickly find your contacts and interations
Track your leads and customers
Automate your sales process
Manage your tasks and activities
Create easy team collaboration
Manage your performance with powerful reporting

Perguntas frequentes sobre o Really Simple Systems

Abaixo estão algumas perguntas frequentes sobre o Really Simple Systems.

P: Que tipo de planos o Really Simple Systems oferece?

O Really Simple Systems oferece os seguintes planos de pagamento:

A partir de: US$ 15,00/mês

Modelo de preços: Gratuito, Assinatura

Teste Grátis: Disponível

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

P: Quais são os principais recursos do Really Simple Systems?

O Really Simple Systems oferece os seguintes recursos:

  • 100% secure data
  • API
  • Custom Fields
  • Easy to use CRM
  • Free customer support
  • Integrated Email Marketing
  • Integrated Marketing module
  • Listing and Forecast Reporting
  • Opportunity (sales and pipeline) Management
  • Scalable pricing structure
  • Service and Support module
  • Simple and Advanced Marketing options

P: Quem costuma usar o Really Simple Systems?

Os clientes habituais do Really Simple Systems são:

Autônomos, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas

P: Em que idioma o Really Simple Systems está?

O Really Simple Systems está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Really Simple Systems oferece?

O Really Simple Systems tem os seguintes planos de preços:

Gratuito, Assinatura

P: O Really Simple Systems é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Really Simple Systems.

P: O Really Simple Systems se integra com quais outros aplicativos?

O Really Simple Systems se integra com os seguintes aplicativos:

CallTrackingMetrics, Campaign Monitor, Constant Contact, KashFlow, KashFlow, Mailchimp, Microsoft Azure, Saasu, Xero, Xero

P: Que nível de suporte o Really Simple Systems oferece?

O Really Simple Systems oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo