Making CRM Simple
4.4/5 (242 avaliações)Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations. With sales, marketing and service & support built-in, you can work smarter, managing and tracking your sales leads and customers. All your data is in one place, enabling team collaboration, better relationships and increased sales.
Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business.
Our customer support is totally free of charge and you'll find lots of 'self-service' resources so you can get the most from your CRM.
Really Simple Systems CRM features an integrated email marketing module with campaign management and database segmentation functions. You can run your email marketing direct from the CRM so all your data is in one place.
Vantagens
Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.
They have a responsive team and have constantly improved the CRM over the years.
Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.
The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.
The marketing module has been a significant driver for new business, and again is very cost effective.
The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.
The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.
Document storage is straightforward with drag & drop functionality.
Desvantagens
Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.
Thanks for the review Chris!
FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.
Regards
As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.
I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.
Finally I hit upon RSS CRM and we were the perfect match.
I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.
Vantagens
The freemium model is enough to get anyone new to CRM started quickly.
It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.
And, for me, RSS does all that perfectly.
They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.
Desvantagens
All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.
They've rewritten it with a responsive interface which works much better than the current version on a mobile.
Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!
The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.
Vantagens
We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations.
Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive.
Also adding new users requires very little effort since there is no software required for to install on an employees computer.
Desvantagens
There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD.
Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.
Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on [email protected] we can correct these settings for you. Regards.
We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.
Vantagens
Its very easy to use and being able to tweak fields and add extra boxes is very beneficial in a small business as our needs are constantly changing. Support is great - always reply or sort within 1-2 days.
Desvantagens
It's a shame that the tasks aren't linked with outlook possibly to give you an active reminder instead of you looking at the task list. Also, items that have gone red in the opportunities list - if these could be visible on the front screen with the urgent tasks reminder, this would be good.
As we use the service & support mainly - its good but it could be really improved if it had a planning tool for jobs i.e. Engineer site visits linked with the cases and so you could capture response times, first time fix & feedback. We use another software called Workmobile that contains our onsite engineer service reports - if it could link with this and send reports directly into the cases, this would save us time with manual attachments. As we use the opportunities fields for assets, it would be good to separate these out so the opportunities can be used for our prospects. Have you ever thought about adding a quality management section?
super fast deployment of sales and marketing function. Ease of use, ease of modification.
Vantagens
perfect for CRM basics of sales & marketing, deployment and customisation is so end user friendly, I have not found anything to come close. You don't need any skills, it's built in such an easy to use way. You can import and export your data without any issues.
Most people tend to over-buy on the technology, fail to deploy the basics and end up with a useless CRM. Really Simple Systems does all the basics so very well and unlike other CRM's where you buy then need to purchase further apps and add-ons just to make it do what you wanted in the first place, this just does it.
The support from the team is always very quick and they will jump on a call also if you need it.
If you want a cost effective tool that really work great for sales and marketing where anyone can use it with little to no experience or expertise, this is your product for sure.
Forget the bells and whistles CRM sales people try to lure you in with.. If you want core basics to deliver, it's these guys.
Desvantagens
If you want more than sales and marketing, if you want all those apps and add on's then look elsewhere.
Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.
Really Simple Systems is so easy to use you'll have your team up and running in minutes. If you do need help, we offer free customer support and a wealth of self-service resources. You'll find step-by-step guides, short tutorial videos, in-product help drawers and a programme of live webinars.
Quickly find your contacts and interations
Track your leads and customers
Automate your sales process
Manage your tasks and activities
Create easy team collaboration
Manage your performance with powerful reporting
Abaixo estão algumas perguntas frequentes sobre o Really Simple Systems.
O Really Simple Systems oferece os seguintes planos de pagamento:
A partir de: US$ 15,00/mês
Modelo de preços: Gratuito, Assinatura
Avaliação gratuita: Disponível
Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.
O Really Simple Systems oferece os seguintes recursos:
Os clientes habituais do Really Simple Systems são:
Autônomos, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas
O Really Simple Systems está nos seguintes idiomas:
Inglês
O Really Simple Systems tem os seguintes planos de preços:
Gratuito, Assinatura
Não temos informações sobre os dispositivos compatíveis com o Really Simple Systems.
O Really Simple Systems se integra com os seguintes aplicativos:
KashFlow, KashFlow, Microsoft Excel, Microsoft Outlook, Xero, Xero
O Really Simple Systems oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.