Sobre o HelpSpace

HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

Preços a partir de:

25,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao HelpSpace

Dispositivos

Porte da empresa

P M G

Mercados

Alemanha

Idiomas

alemão, espanhol, francês, inglês, italiano, neerlandês, português

Preços a partir de:

25,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao HelpSpace

Imagens

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Recursos

Total de recursos do HelpSpace: 16

  • Alertas/notificações
  • Banco de dados do cliente
  • Comunicação multicanal
  • Gerenciamento de e-mails
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão de help desk
  • Gestão de tíquetes
  • Imagem de marca personalizável
  • Macros e modelos de respostas
  • Portal de autoatendimento
  • Rastreamento de interações
  • Rastreamento de tíquetes de suporte
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Roteamento automático

Alternativas

Help Scout

4,7
#1 alternativa ao HelpSpace
O Help Scout é um software de atendimento ao cliente e suporte técnico para empresas de todos os tamanhos. Os usuários...

Freshdesk

4,5
#2 alternativa ao HelpSpace
O Freshdesk é um sistema de atendimento ao cliente omnichannel baseado na nuvem para empresas de todos os tamanhos, com...

Zendesk

4,4
#3 alternativa ao HelpSpace
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Intercom

4,5
#4 alternativa ao HelpSpace
O Intercom é a primeira plataforma de relacionamento conversacional que permite às empresas oferecer experiências de...

Avaliações

Classificação geral

4,9 /5
(22)
Relação qualidade/preço
5/5
Recursos
4,5/5
Praticidade
5/5
Suporte ao cliente
5/5

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Exibindo 5 avaliações de 22
Gerardo M.
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent product, easy to use and bug free

Avaliado em 16/02/2022

I highly recommend it if you are looking for a simple ticket system. It has really helped me...

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

Vantagens

I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.

Desvantagens

I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.

Max W.
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

HelpSpace is an excellent all-in-one solution that will handle all of your customer support...

Avaliado em 05/05/2022

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Vantagens

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Desvantagens

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Etienne B.
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Value for money

Avaliado em 28/01/2022

Quick and simple. Very affordable.

Quick and simple. Very affordable.

Vantagens

Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software.

Desvantagens

Helpspace does sometimes lacks features or professional UX that more advanced (and more expensive software) has. But for starting companies is a great choice.

Avaliador Verificado
Classificação geral
  • Setor: Design
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A beautifully simple customer support system

Avaliado em 17/02/2021

Vantagens

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Desvantagens

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

Alternativas consideradas

Freshdesk, Help Scout, Intercom e Zendesk

Razões para mudar para o HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
Mario K.
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A helpdesk-platform-dream come true

Avaliado em 14/01/2021

If you search for a helpdesk platform that is really easy to use and fast and - most importantly...

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)

Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great.
I had nearly no learning curve for my team as they found every option very fast.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.

It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

Vantagens

• Multiple channels in one place to filter and guide topic related questions and always keep track.

• Knowledge base and E-Documentation feature

• Fast platform and reliable and efficient workflows

• All you need to kickstart your business without wasting time in learning or clicking

Desvantagens

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap

• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)

• No option to select custom main color (for branding) - but that's not really important

• Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Exibindo 5 avaliações de 22 Leia todas as avaliações

Perguntas frequentes sobre o HelpSpace

Abaixo estão algumas perguntas frequentes sobre o HelpSpace.

O HelpSpace oferece os seguintes planos de pagamento:

  • A partir de: 25,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Free 15-day trial for all subscription.

Os clientes habituais do HelpSpace são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500

O HelpSpace está nos seguintes idiomas:

alemão, espanhol, francês, inglês, italiano, neerlandês, português

O HelpSpace é compatível com os seguintes dispositivos:

Não temos informações sobre quais integrações o HelpSpace oferece.

O HelpSpace oferece as seguintes opções de suporte:

Email/Help Desk, Base de conhecimento, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para HelpSpace.