Sobre o RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Preços a partir de:

59,99 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao RepairShopr

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

inglês

Preços a partir de:

59,99 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao RepairShopr

Imagens

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Recursos

Total de recursos do RepairShopr: 68

  • Acesso para Celular
  • Agendamento
  • Agendamento de manutenção
  • Análise de dados do atendimento ao cliente
  • Aplicativo móvel
  • Armazenamento de documentos
  • Assinatura eletrônica
  • Automação de marketing
  • Automação de pedidos
  • Banco de dados de contatos
  • Banco de dados do cliente
  • CRM
  • Catalogação/Categorização
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Contas de clientes
  • Controle de estoque
  • Controle de reparações
  • Controle de respostas por e-mail
  • Criação de faturas
  • Escalonamento de solicitações
  • Faturação online
  • Gerenciamento de contatos
  • Gerenciamento de e-mails
  • Gestão de apreciações
  • Gestão de atacadistas
  • Gestão de comissões
  • Gestão de comércio eletrônico
  • Gestão de contratos e licenças
  • Gestão de códigos de barra/etiquetas
  • Gestão de descontos
  • Gestão de detentos
  • Gestão de devoluções
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de fornecedores
  • Gestão de leads
  • Gestão de pedidos de trabalho
  • Gestão de preços
  • Gestão de trabalhos
  • Gestão do conhecimento
  • Gestão técnica
  • Histórico de atendimento
  • Histórico de faturas
  • Histórico do cliente
  • Implantação baseada na web
  • Integração de bate-papo interno
  • Leitura de código de barras/tíquetes
  • Marketing por e-mail
  • Orçamentos/estimativas
  • PDV para varejo
  • Para empresas de climatização
  • Perguntas frequentes (FAQ)
  • Pesquisa e filtro
  • Ponto de vendas (PDV)
  • Portal de autoatendimento
  • Processamento de pagamentos
  • Rastreamento de interações
  • Rastreamento de recomendações
  • Relatórios de vendas
  • Relógio de ponto online
  • Roteamento
  • Segmentação
  • Sistema de calendário ou lembretes
  • Suporte do cliente
  • Tíquetes de reparação
  • Várias localizações
  • Várias lojas

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ConnectWise Automate

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Zendesk

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Salesforce Sales Cloud

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#3 alternativa ao RepairShopr
Diga olá à plataforma de gestão do relacionamento com o cliente (CRM) número 1 do mundo. Gerencie todas as etapas do...

Zoho Desk

4,5
#4 alternativa ao RepairShopr
O Zoho Desk é uma plataforma de suporte técnico baseada na nuvem, desenvolvida para ajudar empresas de todos os...

Avaliações

Classificação geral

4,6 /5
(121)
Relação qualidade/preço
4,5/5
Recursos
4,4/5
Praticidade
4,4/5
Suporte ao cliente
4,4/5

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Exibindo 5 avaliações de 121
Christian B.
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Avaliado em 11/09/2018

I have jumped from many different customer management systems, each one does it own unique thing....

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Vantagens

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Desvantagens

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Gary G.
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

90% coded, but A+ For Effort!

Avaliado em 25/07/2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done...

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Vantagens

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Desvantagens

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Aashish S.
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

No remedy with issues

Avaliado em 12/05/2022

Unpleasant

Unpleasant

Vantagens

There are no pros, just unpleasant dealings every single time

Desvantagens

No support for more than one year regarding square integration

Terrell M.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good all around Customer management Software

Avaliado em 18/09/2019

I wish I would have tested it thoroughly before investing but I have not found many other software...

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Vantagens

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Desvantagens

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Alternativas consideradas

Zoho CRM, Zoho Desk e Zendesk

Razões para mudar para o RepairShopr

Overall feature rich with easy pricing structure
Joe K.
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Love RepairShopr

Avaliado em 23/02/2021

Overall, experience has been very positive. It took a while to find a software that checked all the...

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Vantagens

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Desvantagens

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Alternativas consideradas

RepairDesk e Salesforce Sales Cloud

Razões para mudar para o RepairShopr

Operated in a niche closest to what we needed.
Exibindo 5 avaliações de 121 Leia todas as avaliações

Perguntas frequentes sobre o RepairShopr

Abaixo estão algumas perguntas frequentes sobre o RepairShopr.

O RepairShopr oferece os seguintes planos de pagamento:

  • A partir de: 59,99 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

Os clientes habituais do RepairShopr são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500

O RepairShopr está nos seguintes idiomas:

inglês

O RepairShopr é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O RepairShopr se integra com os seguintes aplicativos:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

O RepairShopr oferece as seguintes opções de suporte:

FAQs/Fórum, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para RepairShopr.