Hiver

Hiver

Manage customer support and sales leads right from Gmail

4,6/5 (52 avaliações)

Resumo do Hiver

O que é o Hiver?

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

KEY FEATURES:

Shared Mailboxes: Manage a shared email account like [email protected] or [email protected] from your Gmail. Delegate emails, and keep track of tasks.

Shared Labels: Share your Gmail labels to sync email conversations with your team. Hiver syncs replies and read status automatically.

Collision Alerts: Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Notes: Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.

Send Later: Schedule emails to be sent at a later time.

Resumo do Hiver

Preços

A partir de
US$ 11,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly.

Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly.

Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly.

Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.


Recursos do Hiver

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, China, Europa e outros 5, Índia, América Latina, África e Oriente Médio, Reino Unido, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do Hiver:
Captura de tela do Hiver: Captura de tela do Hiver: Captura de tela do Hiver: Captura de tela do Hiver: Captura de tela do Hiver: Captura de tela do Hiver:

Hiver - Avaliações

Hiver - Avaliações

Classificação geral
4,6
/
5
Excelente
39

Muito bom
10

Regular
0

Ruim
1

Péssimo
2

Relação qualidade/preço
4,3
Recursos
4,4
Praticidade
4,5
Suporte ao cliente
4,7
94% dos usuários recomendam este app
Bryn S.

Hiver has been a game changer our account management team!


Traduzir com Google
Juan david N.

Managing a team was never easier!

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.


Traduzir com Google
Andrea G.

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

None. Hiver completely derailed our operations at a period of peak media coverage.


Traduzir com Google
Melissa P.

Hiver Review

It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.


Traduzir com Google
Daniel J.

Hiver Is A Must For High Volume Inboxes


Traduzir com Google
Bryn S.
Setor: Serviços e tecnologia da informação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Hiver has been a game changer our account management team!

Usado Diariamente durante Mais de dois anos
Avaliado em 10/09/2019
Fonte da avaliação: Capterra

Vantagens

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Desvantagens

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Juan david N.
Setor: Eletrônicos
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Managing a team was never easier!

Usado Diariamente durante Mais de um ano
Avaliado em 18/09/2019
Fonte da avaliação: Capterra

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Vantagens

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Desvantagens

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Andrea G.
Traduzido para o Português

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Usado Diariamente durante 1 a 5 meses
Avaliado em 04/03/2018
Fonte da avaliação: Capterra

None. Hiver completely derailed our operations at a period of peak media coverage.

Vantagens

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Desvantagens

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Melissa P.
Setor: Atacadistas
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Hiver Review

Usado Diariamente durante Mais de um ano
Avaliado em 21/02/2020
Fonte da avaliação: Capterra

It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.

Vantagens

I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Desvantagens

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Daniel J.
Setor: Ócio, viagens e turismo
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

Hiver Is A Must For High Volume Inboxes

Usado Diariamente durante Mais de um ano
Avaliado em 12/09/2019
Fonte da avaliação: Capterra

Vantagens

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Desvantagens

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,1/10
Baseado em 52 usuários
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Preço do Hiver

Preço do Hiver

A partir de
US$ 11,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly.

Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly.

Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly.

Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly.

Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly.

Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly.

Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

Relação qualidade/preço
4,3/5
Baseado em 52 usuários
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Recursos do Hiver

Recursos do Hiver

API
Bate-papo
Conferências
Gerenciamento de contatos
Gestão da comunicação
Gravação de chamadas
Identificador de chamadas
Integração de CRM
Integração de terceiros
Mensagens instantâneas
Mensagens por voz
Monitoração de chamadas
Notificações automáticas
Notificações em tempo real
Painel de atividades
Relatórios e estatística
Relatórios em tempo real
Roteamento de chamadas
Transferência de chamadas
Vídeo conferência
Recursos
4,4/5
Baseado em 52 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Hiver

Mais informações sobre Hiver

Principais recursos do Hiver

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

Vantagens

1. Collaborate without adding clutter

Hiver allows your teammates to add a note to an email explaining the context. This note automatically gets shared with you. You can then reply to the note with your comments or feedback. This way intra-team email conversations can be kept to a bare minimum.

The chat-like simplicity of Email Notes allows you to review email threads, add comments, and get back to your work faster. Moreover, it keeps internal and external conversations separate as it is visible only to your teammates.

2. Assign tasks and set accountability

With Hiver's Shared Inbox, you can assign or delegate an email as a task to your teammate in a couple of clicks. Furthermore, Hiver allows you to filter tasks based on their completion status (unassigned, open, closed, and pending) and based on who is doing what. This way you can track the progress of tasks and make teammates accountable.

3. Seamless employee onboarding

With Hiver's Shared Inbox, all you have to do is, add the all the relevant email threads to a Gmail Label and make it shareable using Hiver’s Shared Labels feature. The threads will get shared with the new employees in no time. This way they will be able to get up to speed quickly.

4. Schedule Email

With Hiver’s Shared Inbox, you will be able to schedule emails to influencers or prospects who live in other timezones right from your Gmail ‘Compose’ window.

Hiver's Shared Inbox also lets you snooze emails so that it comes back to the top of your inbox at later time or date. This way you will be able to deal with it when you want to. You can also use it as a reminder for when you have to write back or follow up with somebody.

5. Maintain consistency

Hiver’s Shared Inbox allows you to create email templates and share it with your teammates. This way you and your teammates can give a standard reply when faced with the same situation. It also saves time as users will be able to reply faster.

Perguntas frequentes sobre o Hiver

Perguntas frequentes sobre o Hiver

Abaixo estão algumas perguntas frequentes sobre o Hiver.

P: Que tipo de planos o Hiver oferece?

O Hiver oferece os seguintes planos de pagamento:

A partir de: US$ 11,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly. Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly. Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly. Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

P: Quais são os principais recursos do Hiver?

O Hiver oferece os seguintes recursos:

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

P: Quem costuma usar o Hiver?

Os clientes habituais do Hiver são:

Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Hiver está?

O Hiver está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Hiver oferece?

O Hiver tem os seguintes planos de preços:

Assinatura

P: O Hiver é compatível com disponíveis móveis?

O Hiver é compatível com os seguintes dispositivos:

Android, iPhone

P: O Hiver se integra com quais outros aplicativos?

O Hiver se integra com os seguintes aplicativos:

Maintenance Care, Slack, Zapier

P: Que nível de suporte o Hiver oferece?

O Hiver oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte por telefone, Tutoriais em vídeo