ECLIPSE

4,6 (272)
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Software de gestão de consultórios de quiropraxia

Sobre o ECLIPSE

ECLIPSE é uma solução de gestão de consultórios de quiropraxia que lidam com agendamento de pacientes, cobrança, lembretes de consultas, processamento de reclamações e muito mais. Os lembretes de agendamentos de horários podem ser provenientes de várias fontes, como e-mails, mensagens SMS e lembretes agendados.


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Recursos

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Integrações

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Praticidade

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Relação qualidade/preço

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações

Classificação geral

4,6 /5
(272)
Relação qualidade/preço
4,6/5
Recursos
4,5/5
Praticidade
4,5/5
Suporte ao cliente
4,6/5

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Exibindo 5 avaliações de 272
Tammy
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great company to work with.

Avaliado em 07/02/2023

I went to the training in Florida, and it was the best experience I have ever had with training and...

I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. [sensitive content hidden] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors.

Vantagens

It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have.

Desvantagens

Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it.

Adam
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

If you use Eclipse software you should

Avaliado em 10/11/2020

Very good

Very good

Vantagens

I was using Eclipse software for almost 20 years I switched to Chirotouch at the recommendation of a fellow chiropractor that was using them.
This was a big Mistake!
after 15 months I switched back to Eclipse
Chirotouch doe not allow you the ability to customize your software to fit your individual practice needs
they have a 1 size fits all mentality
also when I was planning on switching I called Chirotouch offices when I asked how do I aceees my patient file after I left They informed me that unl;ess I wanted to continue paying them a tearly fee for that I would no longer have access to any of my patients information
so I had 1 month to reenter every patient file billing and notes before they cut me off
this was an unexpected and in my opionion ueasonalbe thing as I was told my the chirotouch salesperson that I would always have acees to my patients file if I switched away

I am so happy to back with the eclipse program

Desvantagens

I really like Eclipse and never should have tried any other software

Jillian
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Horrible Practice Management Software

Avaliado em 27/06/2018

Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2...

Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad.

We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea.

Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there.

Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software.

Vantagens

It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients.

Desvantagens

Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols.

Resposta do MPN Software Systems

Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).

Nicole
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

20+ Years and Still Happy!

Avaliado em 04/03/2018

Vantagens

Although Eclipse is for health care clinics, we all have protocols unique to our profession and also to our individual offices. I find Eclipse software can adapt to the way we like to run our office. From EHR (now MIPS) requirements to a daily task list, it has you covered. For 20+ years, I have found the billing component second to none whether my patient pays at the time of service or we are submitting to a primary and secondary insurance on his or her behalf. And simply put, if a mistake is made, it can easily be corrected. Behind the scenes, one of my favorite gems through the years has been the Patient List which allows our office to run a report with a variety of filters- of which you can choose one or multiple. Finally, I have to mention the support team behind the program. They answer their phone and they help you find a solution. What more can I say. Love it!

Desvantagens

I really can't think of anything I would change. The program continues to evolve keeping it current with the changes in the profession and within the billing industry.

Connie
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

My experience with Eclipse Practice Management Software

Avaliado em 25/11/2021

The customer service is great!! They always answer the phone and return calls. They
respond to...

The customer service is great!! They always answer the phone and return calls. They
respond to your emails in a very timely fashion. I have never had a negative experience with this company or staff . Support staff is amazing they answer your questions, talk you through on how to do things and very willing to help with anything. They are very patient, I have worked with Ryan, John, Bob and others and I am always very happy with my experience. If they can't help you they hook you up with someone that can, very courteous.

Vantagens

We have been using Eclipse for many years, we have grown and changed during this time and Eclipse has been able to help us throughout all the changes. We are a multi doctor practice with different specialities and all of our practitioners are able to use the software according to their specialities. Eclipse has been great in helping us customize changes as needed.

Desvantagens

Would like to see some more detail in some of the reports (account receivables).

Exibindo 5 avaliações de 272 Leia todas as avaliações

Perguntas frequentes sobre o ECLIPSE

Abaixo estão algumas perguntas frequentes sobre o ECLIPSE.

Os clientes habituais do ECLIPSE são:

Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O ECLIPSE está nos seguintes idiomas:

inglês

O ECLIPSE é compatível com os seguintes dispositivos:

Não temos informações sobre quais integrações o ECLIPSE oferece.

O ECLIPSE oferece as seguintes opções de suporte:

FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para ECLIPSE.