Sobre o Rise
Rise é um software de recursos humanos baseado na nuvem que ajuda as empresas com as responsabilidades de gestão de pessoas, recrutamento e desempenho. O software oferece às empresas ferramentas essenciais, como integração, agendamento, folha de pagamento e muito mais.
Também ajuda as empresas a valorizar os funcionários e ajudá-los a crescer.
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Avaliações
Já tem o Rise?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
We've been using Rise for payroll and absolutely love it
Avaliado em 10/04/2018
Vantagens
As our company has grown Rise has always been able to accommodate anything we need. I also cant say enough good things about their customer support; from their support onboarding to quickly answering any questions that come up from payroll to payroll I have always been so impressed.
Desvantagens
Once a payroll has been submitted there is no way to reopen it, make changes, and resubmit. i do wish I had this ability but any time we've made a mistake or needed to make a change they have always worked with us to find a solution.
Resposta do Rise
Thank you for your feedback. We are really pleased to hear that you have had a great experience with Rise!
Just so you know, once you submit a payroll, you can then edit it and resubmit over and over. However, once you do the final approval, the payroll is complete. Having said that, we are always happy to help to find a solution if and when you need us.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Setor: Construção
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Works Great for Payroll
Avaliado em 09/03/2022
Getting the Original companies setup. Simple, not complex, great support.
Getting the Original companies setup. Simple, not complex, great support.
Vantagens
Ease of use and Customer support. .......
Desvantagens
So far everything has exceeded my expectations.
Resposta do Rise
Hi Murray, thanks for your review. We're happy to hear that Rise is exceeding your expectation by making Payroll easier for you!
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Getting personalized customer service is more difficult now than when it was free.
Avaliado em 10/03/2022
I was a pretty happy customer initially but after transitioning from the free to the paid service,...
I was a pretty happy customer initially but after transitioning from the free to the paid service, have experienced worse customer support. I also find it frustrating that the payroll cutoff dates are so far out from the actual pay date. When my staff person was ill with covid, I was forced to predict a full week of work for her, which she ended up not being able to work, and so she was overpaid for 31 hours and her ROE is incorrect. When she was able to return to work over a month later, she was in the position of owing me those 31 hours.
Vantagens
I am a first time business owner and first time administering payroll so using Rise was amazing as they took care of the deductions and direct deposits for my team and it was a huge weight off my shoulders. The service was free for companies with less than 10 employees which was amazing. When I needed help I was usually able to get help quickly either by online chat (even though times to access it were quite limited) or by email and I really appreciated getting to communicate back and forth with difficulties I was having or mistakes that I made. I definitely made the most of the system and customer service was amazing and patient with me.
Desvantagens
The free service was discontinued and now that I am a paying customer, I have a harder time accessing customer support which was disappointing and counter intuitive. I can no longer access online chat at all and the last issue I had, for which I submitted two tickets, was never responded to. And it was a serious issue. I had a staff member fall seriously ill to covid and took an extended leave and I completed her ROE incorrectly which has delayed her ability to collect EI. I initially waited to see if I would get a response before completing the ROE myself, but it was over a week and I had heard nothing back, despite submitting a second ticket, so I just did it on my own, made an error and as I mentioned, delayed her support response. It was a rep at EI who called to clarify the mistake I made so that her application could proceed.
Resposta do Rise
Hi Theresa, first and foremost, we want to thank you for your honest and detailed feedback. Although we were fortunate to have experienced great growth over the past year, one area that we've had a harder time to keep up with was in Client Support. This is something that we plan to learn and grow from. Your feedback helps us do that.
We want you to know that we're aware of the work we need to do, and every team across the organization has been working hard the past couple of months to revamp our client support processes, tools, and training to reimagine every interaction a client has with us. We doubled our support team members so we can respond to and resolve tickets faster. We've implemented a new support request form and ticket routing process to speed up ticket responses. And we're improving our live chat experience and will have that back by the end of May.
Please know our entire company is focused on righting the ship to deliver the customer support you
- Setor: Organização cívica e social
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Almost a year in, and loving Rise so far
Avaliado em 15/08/2023
We've had a great experience with Rise, and it has streamlined a lot of our processes, so we can...
We've had a great experience with Rise, and it has streamlined a lot of our processes, so we can have our onboarding, payroll, schedule, time off all tracked in the same software.
Vantagens
Rise is easy to use, and the payroll processing module works very well. It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the process to make sure that all the information entered is correct before approval.
Desvantagens
We could use a standardized info sheet to give to new employees about how to use the timecards in Rise. We've found a few challenges getting new staff comfortable with the time tracking system.
- Setor: Aparelhos médicos
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Good payroll and HR management for small to medium companies
Avaliado em 04/04/2023
Wonderful
Wonderful
Vantagens
Its easy to use and implement. Easy to administer too
Desvantagens
The link between HR and payroll is still clunky - when you log out of payroll, it looks like you are still logged in
Perguntas frequentes sobre o Rise
Abaixo estão algumas perguntas frequentes sobre o Rise.P: Que tipo de planos o Rise oferece?
O Rise oferece os seguintes planos de pagamento:
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Rise?
Os clientes habituais do Rise são:
11 - 50, 51 - 200, 201 - 500
P: Em que idioma o Rise está?
O Rise está nos seguintes idiomas:
francês, inglês
P: O Rise é compatível com dispositivos móveis?
O Rise é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Rise se integra com quais outros aplicativos?
Não temos informações sobre quais integrações o Rise oferece.
P: Que nível de suporte o Rise oferece?
O Rise oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Rise.
