Sobre o tymeshift
tymeshift was made to make Zendesk more effective and to simplify workforce management. tymeshift understands the need for effective WFH tools and offers users automated features like forecasting, scheduling, and data management. Additionally, users are able to complete daily activities and see their schedules straight in Zendesk, taking the extra work out of workforce management. tymeshift helps organizations spend their time being more productive and engaged.
Preços a partir de:
5,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao tymeshift
Principais benefícios do tymeshift
- Automatically schedules breaks, channel-specific assignments and more.
- Tracks time spent on Zendesk tickets, calls and chats.
- Real-time Monitoring, shows users what is happening across their entire team & every channel in real time.
- Provides insight into how much each user's time is spent on core support tasks.
- Builds custom scorecards based on chosen metrics to help motivate users.
- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.
Dispositivos
Porte da empresa
Mercados
Argentina, Austrália, Brasil, Canadá, Alemanha, Dinamarca, Finlândia, França, Reino Unido, Irlanda, Israel, Índia, Islândia, Malta, México, Países Baixos, Noruega, Filipinas, Suécia, Singapura, Estados Unidos, África do Sul e outros 17
Idiomas
inglês
Preços a partir de:
5,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao tymeshift
Imagens
Recursos
Total de recursos do tymeshift: 11
Alternativas
Assembled
Verint Automated Quality Management
Workforce Optimization (WFO)
Pixid VMS
Avaliações
Já tem o tymeshift?
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- Porte da empresa: 11-50 funcionários
- Usado Outro durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great time tracker & employee management tool for ZenDesk
Avaliado em 01/08/2018
Actionable analytics for workforce management.
Actionable analytics for workforce management.
Vantagens
I really enjoy the features and how it is built perfectly for ZenDesk. If you are running a large Help Desk company, these insights are invaluable.
Desvantagens
The stand-alone product isn't as good as other time trackers on the market for the money, which I'm sure they are aware of, because it is truly meant for amazing insights within ZenDesk.
Resposta do Tymeshift
Hi Rowdie!
Thank you so much for taking the time to leave this review. We value all the comment we get from our customers and we really appreciate your constructive feedback.
Be sure that we work hard everyday to make Tymeshift the perfect WFM tool for your Team.
Thanks again.
Have a great day!:)
- Setor: Mobiliário
- Porte da empresa: 201-500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Value and Support in the Work Force Management Game
Avaliado em 15/10/2021
Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them...
Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative [SENSITIVE CONTENT] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are.
Vantagens
Analytics, ease of set up, customer support and user friendly system for the agents.
Desvantagens
I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors.
Razões para mudar para o tymeshift
Cost and platform demo. I felt with Tymeshift we got more bang for our buck and simplicity.
- Setor: Bens de consumo
- Porte da empresa: 201-500 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Good timekeeping tool but still has limited functionality
Avaliado em 10/11/2021
Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us...
Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us visualization in activities that are deemed unproductive givin us more accurate hours values. However, it is still not integrated with our voice team as it cannot attach to Five9. So far it only works with our Zendesk tools. We have limited use of its forecasting and scheduling capabilities even though it is integrated with agents to do so. It is also a bit pricy according to our managers.
Vantagens
Tymeshift can give great solutions to timekeeping especially in getting total billing hours
Desvantagens
Tymeshift needs agents to be mindful and diligent in using the plugin to capture their activities
- Setor: Seguros
- Porte da empresa: 501-1 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Tymeshift is great!
Avaliado em 04/05/2022
Vantagens
Having insight into agent occupancy is amazing!
Desvantagens
I would like to be able to send summary reports to more than 1 email.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 1 001-5 000 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
WFM made easy
Avaliado em 30/11/2021
It's been a great experience. The setup took some time and roll-out only happened after a couple of...
It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.
Vantagens
Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.
Desvantagens
The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.
Alternativas consideradas
AssembledRazões para mudar para o tymeshift
Automatic scheduling, its ease of navigation for agents, how integrated it is with Zendesk, and the accurate forecasting we've obtained.Perguntas frequentes sobre o tymeshift
Abaixo estão algumas perguntas frequentes sobre o tymeshift.P: Que tipo de planos o tymeshift oferece?
O tymeshift oferece os seguintes planos de pagamento:
- A partir de: 5,00 US$/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
tymeshift.com/pricing
P: Quem costuma usar o tymeshift?
Os clientes habituais do tymeshift são:
51-200, 201-500, 501-1 000, 1 001-5 000
P: Em que idioma o tymeshift está?
O tymeshift está nos seguintes idiomas:
inglês
P: O tymeshift é compatível com disponíveis móveis?
O tymeshift é compatível com os seguintes dispositivos:
P: O tymeshift se integra com quais outros aplicativos?
Não temos informações sobre quais integrações o tymeshift oferece.
P: Que nível de suporte o tymeshift oferece?
O tymeshift oferece as seguintes opções de suporte:
Assistência 24/7
Categorias relacionadas
Veja todas as categorias de software encontradas para tymeshift.
