Sobre o tymeshift

tymeshift was made to make Zendesk more effective and to simplify workforce management. tymeshift understands the need for effective WFH tools and offers users automated features like forecasting, scheduling, and data management. Additionally, users are able to complete daily activities and see their schedules straight in Zendesk, taking the extra work out of workforce management. tymeshift helps organizations spend their time being more productive and engaged.

Preços a partir de:

US$ 5,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao tymeshift

Principais benefícios do tymeshift

- Automatically schedules breaks, channel-specific assignments and more.

- Tracks time spent on Zendesk tickets, calls and chats.

- Real-time Monitoring, shows users what is happening across their entire team & every channel in real time.

- Provides insight into how much each user's time is spent on core support tasks.

- Builds custom scorecards based on chosen metrics to help motivate users.

- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.

Dispositivos

Porte da empresa

P M G

Mercados

Argentina, Austrália, Brasil, Canadá, Alemanha, Dinamarca, Finlândia, França, Reino Unido, Irlanda, Israel, Índia, Islândia, Malta, México, Países Baixos, Noruega, Filipinas, Suécia, Singapura, Estados Unidos, África do Sul

Idiomas

inglês

Preços a partir de:

US$ 5,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao tymeshift

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Recursos

Total de recursos do tymeshift: 11

  • Acompanhamento de atividades
  • Controle de comparencimento
  • Dados em tempo real
  • Gestão de empreiteiras
  • Gestão de funcionários
  • Indicadores de desempenho
  • Monitoramento
  • Mão de obra variável
  • Orçamentos/Previsões
  • Planejamento de pessoal
  • Previsão de trabalho

Alternativas

Monet Live WFO

4,4
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Pixid VMS

0
#2 alternativa ao tymeshift
Pixid VMS is a cloud-based recruitment Vendor Management System, designed for small to mid-scale temporary staffing....

Virtual Observer

0
#3 alternativa ao tymeshift
Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP...

Deputy

4,7
#4 alternativa ao tymeshift
Deputy is an all-in-one employee scheduling, time & attendance, tasking & communication platform, with mobile apps...

Avaliações

Classificação geral

4,9 /5
(9)
Relação qualidade/preço
4,9/5
Recursos
4,6/5
Praticidade
4,9/5
Suporte ao cliente
5/5

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Exibindo 5 avaliações de 9
'rowdie' mitch G.
Classificação geral
  • Company size: 11-50 funcionários
  • Usado Outro durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great time tracker & employee management tool for ZenDesk

Avaliado em 01/08/2018

Actionable analytics for workforce management.

Actionable analytics for workforce management.

Vantagens

I really enjoy the features and how it is built perfectly for ZenDesk. If you are running a large Help Desk company, these insights are invaluable.

Desvantagens

The stand-alone product isn't as good as other time trackers on the market for the money, which I'm sure they are aware of, because it is truly meant for amazing insights within ZenDesk.

Resposta do Tymeshift

Hi Rowdie!
Thank you so much for taking the time to leave this review. We value all the comment we get from our customers and we really appreciate your constructive feedback.
Be sure that we work hard everyday to make Tymeshift the perfect WFM tool for your Team.
Thanks again.
Have a great day!:)

Rafael S.
Classificação geral
  • Industry: Serviços e tecnologia da informação
  • Company size: 1.001-5.000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

WFM made easy

Avaliado em 30/11/2021

It's been a great experience. The setup took some time and roll-out only happened after a couple of...

It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.

Vantagens

Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.

Desvantagens

The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.

Sigmund D.
Classificação geral
  • Industry: Bens de consumo
  • Company size: 201-500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good timekeeping tool but still has limited functionality

Avaliado em 10/11/2021

Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us...

Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us visualization in activities that are deemed unproductive givin us more accurate hours values. However, it is still not integrated with our voice team as it cannot attach to Five9. So far it only works with our Zendesk tools. We have limited use of its forecasting and scheduling capabilities even though it is integrated with agents to do so. It is also a bit pricy according to our managers.

Vantagens

Tymeshift can give great solutions to timekeeping especially in getting total billing hours

Desvantagens

Tymeshift needs agents to be mindful and diligent in using the plugin to capture their activities

Luis O.
Classificação geral
  • Industry: Mobiliário
  • Company size: 201-500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best Value and Support in the Work Force Management Game

Avaliado em 15/10/2021

Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them...

Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative [SENSITIVE CONTENT] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are.

Vantagens

Analytics, ease of set up, customer support and user friendly system for the agents.

Desvantagens

I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors.

Alternativas consideradas

Monet Live WFO

Razões para mudar para o tymeshift

Cost and platform demo. I felt with Tymeshift we got more bang for our buck and simplicity.
Tyler A.
Classificação geral
  • Industry: Energias renováveis e meio ambiente
  • Company size: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great forecasting & scheduling solution for Zendesk

Avaliado em 13/10/2021

We use Tymeshift to forecast, schedule, and track agent performance. The biggest problem it's...

We use Tymeshift to forecast, schedule, and track agent performance. The biggest problem it's solving for us is getting out of doing this all manually in spreadsheets and digging through Zendesk trying to figure out what agents did for that day.

Vantagens

Forecasting is easy to use and works out of the box, and I like that we can segment tickets based on the different types of work we handle. Scheduling is (mostly) automatic and the interface is one of the best I've tried. Also, their support team is excellent.

Desvantagens

I'd like to see more granularity in the agent activity reporting using the same workstreams we have for forecasting and auto scheduling. They say that's coming soon but would highlight it as an opportunity for improvement.

Exibindo 5 avaliações de 9 Leia todas as avaliações

Perguntas frequentes sobre o tymeshift

Abaixo estão algumas perguntas frequentes sobre o tymeshift.

O tymeshift oferece os seguintes planos de pagamento:

  • A partir de: US$ 5,00/mês
  • Pricing model: Assinatura
  • Free Trial: Disponível

tymeshift.com/pricing

Os clientes habituais do tymeshift são:

51-200, 201-500, 501-1.000, 1.001+

O tymeshift está nos seguintes idiomas:

inglês

O tymeshift é compatível com os seguintes dispositivos:

Não temos informações sobre quais integrações o tymeshift oferece.

O tymeshift oferece as seguintes opções de suporte:

Assistência 24/7

Categorias relacionadas

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