--- description: Avaliações detalhadas do ManageEngine ServiceDesk Plus com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o ManageEngine ServiceDesk Plus com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ManageEngine ServiceDesk Plus - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [ManageEngine ServiceDesk Plus](/software/20521/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.getapp.pt/software/20521/manageengine-service-desk-plus Page: 1 / 11\ Seguinte: [Next page](https://www.getapp.pt/software/20521/manageengine-service-desk-plus?page=2) > O ManageEngine ServiceDesk Plus é um software de helpdesk e ferramenta de gestão de ativos para pequenas, médias e grandes empresas gerenciarem e solucionarem problemas de solicitações de TI. > > Verdict: Rated **4.4/5** by 231 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 231 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ManageEngine - **Location**: The Octagon, EUA - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 16,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, dinamarquês, espanhol, finlandês, francês, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de manutenção - Agendamento de problemas - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação e planejamento de recursos - Análise de dados - Aplicativo móvel - Armazenamento de documentos - Arrastar e soltar - Asset Assignment - Asset Lifecycle Management - Auditoria de problemas - Ações corretivas e preventivas (CAPA) - Barcode/Ticket Scanning ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) - [Software para Controle de Ativos](https://www.getapp.pt/directory/1021/asset-tracking/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (714 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews) ## Avaliações ### "Good IT Ticking system" — 5.0/5 > **José** | *10 de novembro de 2022* | Petróleo e energia | Recommendation rating: 10.0/10 > > **Vantagens**: The integration with the rest of the applications Zoho and ManageEngine have. Easy to set up and fast to be deployed. > > **Desvantagens**: If you are a small company, the best recommendation must work On a Cloud solution they provide. > > The easy and fast way to have the configuration done and running. The web interface and mobile work are fantastic. ----- ### "ManageEngine Service Desk Plus review" — 4.0/5 > **Tonia** | *29 de abril de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 7.0/10 > > **Vantagens**: ManageEngine Service Desk Plus is very intuitive\! It covers everything you would hope for in a Help desk. > > **Desvantagens**: Each product is separate, and they do not offer an all-in-one solution. > > The help desk software was exactly what I wanted in a help desk solution. However, I also needed other features that would cost more as an add-on. ----- ### "Useful tool, but not great" — 3.0/5 > **Avaliador Verificado** | *9 de dezembro de 2018* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: The user Interface is pretty straightforward. The ticket raising and ticket addressing are very easy to understand and update from time to time. The in built database of all the assets and their associated unique Ids, is a great help. > > **Desvantagens**: It is providing more and more advanced search options in every upgrade, but the search results don't always bring back the correct results. Their testing team needs to do a more thorough job before putting out a new feature. > > The experience till now has been good. As it's quiet easy to understand and user friednly, the new members also learn it at a rapid rate. ----- ### "Great (not only) IT servicedesk tool" — 5.0/5 > **Vincent** | *29 de novembro de 2023* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: flexibility - scalability. Also other departments apart from IT can use it for external client-facing flows. > > **Desvantagens**: with a system as big as this, you can get lost in the features (but the support from ZoHo / Manage Engine is great) > > Decent tool - very powerfull - would recommend 10/10 - great support ----- ### "Organization improvement product : ManageEngine ServiceDesk Plus" — 5.0/5 > **pritesh** | *7 de março de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: This is very useful for formatting reports, as well as best and essential support from the team. For our organization, the alert system and monitoring are the best features. > > **Desvantagens**: API ,agent base scning network . scnnig need to efficetive becuase we face network issue > > We are really happy with Manageengine servervice desk plus because we get best support and succesfully completd our goals with this product. ----- Page: 1 / 11\ Seguinte: [Next page](https://www.getapp.pt/software/20521/manageengine-service-desk-plus?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/20521/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data