ManageEngine Password Manager Pro

It is easy to find the passwords and users there, some interesting functionalities such as remote connection on computers, and automatic password change for the users which is configured there.

On the beggining is a little bit confuse to understand the concept of having resources which the accounts inside them, also to find the places to edit the passwords or resources is pretty confusing to understand, but it is something that we need to get used to.

Manage Engine Password Manager Pro is very user friendly and easy to manage. This is using multi-factor authentication with strong encryption methods.

Some times authentications are getting reject while connecting with Active directory.
And also local customer support need to be developed.

Features of Password Manager Pro (PMP) that I especially liked were the ability to store passwords in a fully encypted on disk environment. The UI to share the passwords has a small learning curve that only requires you to have shared a few passwords before understanding the interfaces’ workflow.

I also consider the API that PMP has implemented as a killer feature for the product since other comparable products we had looked at lacked an API completely. However, the API feature was not the reason we initially purchased PMP, but the API has become a critical feature as it allows us to fully automate database passwords for applications on our hosts without human interaction. This allows rapid scaling with full security controls in place.

Unfortunately, the API does have a major drawback - it’s performance is lackluster if you have a lot of passwords defined and are doing password queries at more than 1 per 60 seconds. We've had to change our logic to pull passwords that have changed based on change dates on the resources defined. This has crutched the use of this solution and unfortunately, the vendor has not had a good mid-to-long term solution for this issue (we've been facing this for the past 4 years).

Additionally, this product has no complete active-active solution for high availability. We have a 2 node setup to ensure availability across multiple regions but it requires overhead if there is a failure to ensure the server that went down becomes a slave.

The ability to comply with high security standards is the main reason for selecting Manage Engine PMP. This application complied with PCIDSS version 3.2 which is followed by almost all the banks.

When we access remote servers / PCs, file copying option is complicated. It should be more simplified so that users can use that option smoothly.

Our Partner as well their end-clients find simplified UI, easy navigation the most highly sought feature. As, it eliminates engaging expensive consultants, thereby saving Implementation cost. SysAdmin can themselves setup PasswordManager Pro on their own. Another positive feedback, always prompt response from PasswordManager Pro team, which is easy to avail via Chat, Email, Phone.

We haven't heard of any negative feedback from our Partners, neither from their varied end-clientele.