Harbortouch POS
Sobre o Harbortouch POS
Harbortouch POS is an online ordering software designed to help businesses in the retail sector manage orders, reservations, inventory, payments, and reporting. Administrators can utilize the kitchen display systems (KDS) to streamline front and back-office communication flows.
The platform enables managers to handle waitlists, split and transfer checks across different tables, and create consignments. Customers can scan QR codes to pay bills at hotels, restaurants, and retail stores using mobile devices. Harbortouch POS allows hairstylists to manage online bookings, booth rentals, appointments, and more on a unified interface. Supervisors can also offer rewards and commissions to employees based on the sales metrics during different job shifts.
Harbortouch POS lets stakeholders gain real-time insights into sales, products, labor costs, stock levels, and purchase orders on a centralized dashboard. Operators can also integrate the system with various third-party applications including DoorDash and Uber Eats to manage delivery operations.
Preços a partir de:
29,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Harbortouch POS
Dispositivos
Porte da empresa
Mercados
Estados Unidos
Idiomas
inglês
Preços a partir de:
29,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Harbortouch POS
Imagens
Recursos
Total de recursos do Harbortouch POS: 29
Alternativas
Square Virtual Terminal
GoFrugal
franpos
Clover
Avaliações
Já tem o Harbortouch POS?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
Escreva uma avaliação!- Setor: Restaurantes
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Harbortouch makes life easy!
Avaliado em 26/01/2021
I felt they were a great partner and excellent product. I have no idea why anyone with a small to...
I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.
Vantagens
So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.
Desvantagens
I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.
Resposta do Harbortouch
Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at [email protected]
- Setor: Varejistas
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Depressing System
Avaliado em 19/06/2020
On my first day I called very excitedly to set up the system and no one answered. It took hours for...
On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!
Vantagens
nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.
Desvantagens
I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay
- Setor: Restaurantes
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
junk in a box
Avaliado em 12/04/2022
Vantagens
non as of yet.i will reply if that changes at some point
Desvantagens
no support at all sale not tech will return calls
- Setor: Restaurantes
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Don't believe everything you hear
Avaliado em 12/03/2022
They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should...
They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine.
Vantagens
The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new...
Desvantagens
see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug.
Resposta do Shift4
Doug,
We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to [email protected], and someone will reach out to you as soon as possible.
- Setor: Entretenimento
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Please fix this ! Your killing me !
Avaliado em 13/09/2021
2021 we have 5 stations and 5 skytabs we do about 100k a month
The system is constantly malfunctioni...
2021 we have 5 stations and 5 skytabs we do about 100k a month
The system is constantly malfunctioning! We spend hours on the phone with techs who are untrained and just plain rude !they have no training and have never been end users and they know zero about business! We call in at least 6 times a week after 9 pm on hold for hours! We process a lot of credit cards ! We loose at least 3,000 dollars a night every time the system locks up ! Our seat capacity is over 700! So imagine 400 people in a place with 3 bars. And the 5 pos stations do not communicate with each other ! So money is walking out the door! And they simply do not care!, they already got there money on the first so screw you is there attitude!
The automatic updates they do will cripple your business ! And they are done all the freakin time!
As a bar owner the system if it was working would be. Ok! But it never does! Shift 4 has ruined what was a great user friendly point of sale! If you are a larger bar or restaurant 3 bars 6 or 7 bartenders expect pissed off bartenders the system will not allow your bartenders to separate tabs!
Get a IT guy on premise because it will lock your bartenders out daily! If you close at 2 am expect to get home at daylight! It will Double charge your customers daily! And they will be blowing your phone up with complaints! I’m sure I will have another heart attack dealing with the stress that comes with this company !
That’s my over all experience!
Vantagens
I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!
Desvantagens
To temperamental! Upgrades cause problems!
Locks out my staff constantly will not separate tabs
I have 5 pos stations and 5 skytabs and they do not communicate with each other ! At least 75 percent of the time they glitch! Costing me thousands in sales and customer walk out ! Customer techs are not familiar with software! Hours on the phone !
Resposta do Shift4
Freddy,
We first and foremost sincerely apologize for the frustrations you've been experiencing with your Harbortouch POS system. We would like the opportunity to resolve this issue as soon as possible. At your convenience, please send an email to [email protected] with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution.
Perguntas frequentes sobre o Harbortouch POS
Abaixo estão algumas perguntas frequentes sobre o Harbortouch POS.P: Que tipo de planos o Harbortouch POS oferece?
O Harbortouch POS oferece os seguintes planos de pagamento:
- A partir de: 29,00 US$/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
$29/user/month
P: Quem costuma usar o Harbortouch POS?
Os clientes habituais do Harbortouch POS são:
Profissional autônomo, 2-10, 11-50, 51-200
P: Em que idioma o Harbortouch POS está?
O Harbortouch POS está nos seguintes idiomas:
inglês
P: O Harbortouch POS é compatível com disponíveis móveis?
O Harbortouch POS é compatível com os seguintes dispositivos:
P: O Harbortouch POS se integra com quais outros aplicativos?
O Harbortouch POS se integra com os seguintes aplicativos:
DoorDash, FiveStars, Mailchimp, Orca Inventory, Sarbari, Sling
P: Que nível de suporte o Harbortouch POS oferece?
O Harbortouch POS oferece as seguintes opções de suporte:
Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Harbortouch POS.
