Synchroteam

Synchroteam

Software de gestão de trabalho de campo. Suporte ao vivo. Avaliação gratuita.

4.5/5 (47 avaliações)

Resumo do Synchroteam

O que é o Synchroteam?

Gerencie as forças de trabalho móveis de maneira eficiente, simplifique os processos de negócios e otimize os custos.

O Synchroteam possui agendamento, distribuição, calendário, gerenciamento de tarefas, geração de relatórios, CRM, gestão de estoques, controle de tempo, faturamento e mapas do Google. SaaS (software como serviço) em nuvem com aplicativos para dispositivos móveis iOS e Android. Integra-se ao QuickBooks, Xero e Zoho CRM.

O software de gestão de trabalho de campo (FSM)/gerenciamento da força de trabalho funciona muito bem para empresas de todos os tamanhos nos setores de climatização, energia, inspeção, controle de pragas, encanamento, manutenção, programação, segurança e muitos outros.

Crie sua conta no Synchroteam em menos de um minuto e organize-se
com uma solução de trabalho de campo acessível, poderosa e personalizável. Suporte ao vivo.

Resumo do Synchroteam

Preços

A partir de
US$ 22,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Synchroteam

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Chinês (tradicional), Checo, Holandês, Inglês, Francês e outros 8, Alemão, Italiano, Polonês, Português, Russo, Espanhol, Sueco, Turco

Capturas de tela

Captura de tela do Synchroteam: Schedule Assist
Captura de tela do Synchroteam: Schedule Assist Captura de tela do Synchroteam: Map & Driving Captura de tela do Synchroteam: Invoice Captura de tela do Synchroteam: iPhone Captura de tela do Synchroteam: connectors Captura de tela do Synchroteam: Schedule Assist Captura de tela do Synchroteam: Customer Management Captura de tela do Synchroteam: Job Detail Captura de tela do Synchroteam: Business Hours Captura de tela do Synchroteam: Skills Management

Synchroteam - Avaliações

Synchroteam - Avaliações

Classificação geral
4.5
/
5
Excelente
27

Muito bom
17

Regular
2

Ruim
0

Péssimo
1

Relação qualidade/preço
4.3
Recursos
4.1
Praticidade
4.3
Suporte ao cliente
4.2
94% dos usuários recomendam este app
Robert Y.

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.


Traduzir com Google
Reinoudt V.

Very helpful

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes


Traduzir com Google
Charles A.

Great custom field reporting capability

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.


Traduzir com Google
Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Traduzir com Google
Ian M.

For a field-based service team Synchroteam fits our business extremely well, and is great to...


Traduzir com Google
Robert Y.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para Português

Efficient. Informative. Useful

Usado Diariamente durante 1 a 5 meses
Avaliado em 22/02/2017
Fonte da avaliação: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Vantagens

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Desvantagens

missing some features, for example can't search by serial number

Traduzido para Português

Resposta do Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Reinoudt V.
Setor: Serviços e tecnologia da informação
Porte da empresa: 51-200 funcionários
Traduzido para Português

Very helpful

Usado Diariamente durante Mais de um ano
Avaliado em 05/11/2019
Fonte da avaliação: Capterra

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Vantagens

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Desvantagens

The color schemes of the planboard could be easier on the eyes.

Traduzido para Português

Resposta do Synchroteam

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Charles A.
Setor: Materiais de construção
Porte da empresa: 2-10 funcionários
Traduzido para Português

Great custom field reporting capability

Usado Diariamente durante 6 a 12 meses
Avaliado em 28/06/2019
Fonte da avaliação: Capterra

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Vantagens

The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Desvantagens

The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Traduzido para Português

Resposta do Synchroteam

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Ryan P.
Traduzido para Português

Not great, not terrible

Usado Diariamente durante 1 a 5 meses
Avaliado em 27/12/2017
Fonte da avaliação: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Vantagens

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Desvantagens

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Traduzido para Português

Resposta do Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 0.0/10

Ian M.
Traduzido para Português

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Usado Diariamente durante 6 a 12 meses
Avaliado em 09/05/2018
Fonte da avaliação: Capterra

Vantagens

- Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Desvantagens

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Traduzido para Português

Resposta do Synchroteam

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Recomendação do usuário
8.8/10
Baseado em 47 usuários
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Preço do Synchroteam

Preço do Synchroteam

A partir de
US$ 22,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4.3/5
Baseado em 47 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Synchroteam

Recursos do Synchroteam

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4.1/5
Baseado em 47 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Perguntas frequentes sobre o Synchroteam

Perguntas frequentes sobre o Synchroteam

Abaixo estão algumas perguntas frequentes sobre o Synchroteam.

P: Que tipo de planos o Synchroteam oferece?

O Synchroteam oferece os seguintes planos de pagamento:

A partir de: US$ 22,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Synchroteam?

Não temos informações sobre os recursos do Synchroteam.

P: Quem costuma usar o Synchroteam?

Os clientes habituais do Synchroteam são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Synchroteam está?

O Synchroteam está nos seguintes idiomas:

Chinês (tradicional), Checo, Holandês, Inglês, Francês, Alemão, Italiano, Polonês, Português, Russo, Espanhol, Sueco, Turco

P: Que tipo de planos o Synchroteam oferece?

O Synchroteam tem os seguintes planos de preços:

Assinatura

P: O Synchroteam é compatível com disponíveis móveis?

O Synchroteam é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Synchroteam se integra com quais outros aplicativos?

O Synchroteam se integra com os seguintes aplicativos:

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Accounting, Stripe, Xero, Xero, Zoho CRM

P: Que nível de suporte o Synchroteam oferece?

O Synchroteam oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo