Synchroteam

Software de gestão de trabalho de campo. Suporte ao vivo. Avaliação gratuita.

4,4 /5 (50 avaliações) Escreva uma avaliação!

Resumo do Synchroteam

O que é o Synchroteam?

Gerencie as forças de trabalho móveis de maneira eficiente, simplifique os processos de negócios e otimize os custos.

O Synchroteam possui agendamento, distribuição, calendário, gerenciamento de tarefas, geração de relatórios, CRM, gestão de estoques, controle de tempo, faturamento e mapas do Google. SaaS (software como serviço) em nuvem com aplicativos para dispositivos móveis iOS e Android. Integra-se ao QuickBooks, Xero e Zoho CRM.

O software de gestão de trabalho de campo (FSM)/gerenciamento da força de trabalho funciona muito bem para empresas de todos os tamanhos nos setores de climatização, energia, inspeção, controle de pragas, encanamento, manutenção, programação, segurança e muitos outros.

Crie sua conta no Synchroteam em menos de um minuto e organize-se
com uma solução de trabalho de campo acessível, poderosa e personalizável. Suporte ao vivo.

Resumo do Synchroteam

Preços

A partir de
US$ 22,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Synchroteam

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Chinês (tradicional), Checo, Holandês, Inglês, Francês e outros 8, Alemão, Italiano, Polonês, Português, Russo, Espanhol, Sueco, Turco

Capturas de tela

Captura de tela do Synchroteam: Schedule Assist
Captura de tela do Synchroteam: Schedule Assist Captura de tela do Synchroteam: Map & Driving Captura de tela do Synchroteam: Invoice Captura de tela do Synchroteam: iPhone Captura de tela do Synchroteam: connectors Captura de tela do Synchroteam: Schedule Assist Captura de tela do Synchroteam: Customer Management Captura de tela do Synchroteam: Job Detail Captura de tela do Synchroteam: Business Hours Captura de tela do Synchroteam: Skills Management

Synchroteam - Avaliações

Synchroteam - Avaliações

Classificação geral
4,4
/
5
Excelente
28

Muito bom
18

Regular
3

Ruim
0

Péssimo
1

Relação qualidade/preço
4,3
Recursos
4,1
Praticidade
4,3
Suporte ao cliente
4,2
92% dos usuários recomendam este app
Joe L.

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons


Traduzir com Google
Ben W.

Excellent Software with excellent service


Traduzir com Google
Adam B.

Great overall Product


Traduzir com Google
Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Traduzir com Google
Benton T.

Used in start up company

It is getting the job done.


Traduzir com Google
Joe L.
Setor: Telecomunicações
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Initial review

Usado Diariamente durante 1 a 5 meses
Avaliado em 20/06/2019
Fonte da avaliação: Capterra

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Vantagens

Streamlining of my team's dispatching process

Desvantagens

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Traduzido para o Português

Resposta do Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Ben W.
Setor: Software
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Excellent Software with excellent service

Usado Diariamente durante 1 a 5 meses
Avaliado em 18/08/2019
Fonte da avaliação: Capterra

Vantagens

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Desvantagens

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Traduzido para o Português

Resposta do Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Adam B.
Setor: Construção
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Great overall Product

Usado Diariamente durante 1 a 5 meses
Avaliado em 08/06/2020
Fonte da avaliação: Capterra

Vantagens

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Desvantagens

- The cost is a bit pricey since it's american pricing.
- I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100
- I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Traduzido para o Português

Resposta do Synchroteam

Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Ryan P.
Traduzido para o Português

Not great, not terrible

Usado Diariamente durante 1 a 5 meses
Avaliado em 27/12/2017
Fonte da avaliação: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Vantagens

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Desvantagens

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Traduzido para o Português

Resposta do Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 0.0/10

Benton T.
Setor: Consultoria de gestão
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Used in start up company

Usado Diariamente durante 1 a 5 meses
Avaliado em 24/06/2020
Fonte da avaliação: Capterra

It is getting the job done.

Vantagens

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Desvantagens

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Traduzido para o Português

Resposta do Synchroteam

Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
8,6/10
Baseado em 50 usuários
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Preço do Synchroteam

Preço do Synchroteam

A partir de
US$ 22,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,3/5
Baseado em 50 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Synchroteam

Recursos do Synchroteam

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 50 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Perguntas frequentes sobre o Synchroteam

Perguntas frequentes sobre o Synchroteam

Abaixo estão algumas perguntas frequentes sobre o Synchroteam.

P: Que tipo de planos o Synchroteam oferece?

O Synchroteam oferece os seguintes planos de pagamento:

A partir de: US$ 22,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Synchroteam?

Não temos informações sobre os recursos do Synchroteam.

P: Quem costuma usar o Synchroteam?

Os clientes habituais do Synchroteam são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Synchroteam está?

O Synchroteam está nos seguintes idiomas:

Chinês (tradicional), Checo, Holandês, Inglês, Francês, Alemão, Italiano, Polonês, Português, Russo, Espanhol, Sueco, Turco

P: Que tipo de planos o Synchroteam oferece?

O Synchroteam tem os seguintes planos de preços:

Assinatura

P: O Synchroteam é compatível com disponíveis móveis?

O Synchroteam é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Synchroteam se integra com quais outros aplicativos?

O Synchroteam se integra com os seguintes aplicativos:

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Business Cloud Accounting, Stripe, Xero, Xero, Zoho CRM

P: Que nível de suporte o Synchroteam oferece?

O Synchroteam oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo