--- description: Avaliações detalhadas do Zoho Voice com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zoho Voice com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Voice - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/1139/customer-communications-management/software) > [Zoho Voice](/software/2057395/zoho-voice) # Zoho Voice Canonical: https://www.getapp.pt/software/2057395/zoho-voice Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/2057395/zoho-voice?page=2) > O Zoho Voice é um sistema de telefonia VoIP baseado na nuvem, criado especialmente para pequenas e médias empresas. O Zoho Voice também coloca um sistema telefônico em outros aplicativos do Zoho, como CRM, Desk, Recruit e Bigin, para que você possa lidar com chamadas sem sair da plataforma. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.0/5** | 46 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 3.8/5 | Based on overall reviews | | Recursos | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 34,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, neerlandês, português - **Available Countries**: Canadá, Estados Unidos, Reino Unido ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Arquivo morto e retenção - Automated Attendant - Automatic Outbound Dialer - Banco de dados de contatos - Banco de dados do cliente - Bloqueador de spams - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Call center virtual - Captura de leads - Chamadas em espera ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.pt/directory/1139/customer-communications-management/software) ## Categorias relacionadas - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.pt/directory/1139/customer-communications-management/software) - [Software de Controle de Chamadas](https://www.getapp.pt/directory/749/call-tracking/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) - [Programas de Gravação de Ligações](https://www.getapp.pt/directory/935/call-recording/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) ## Alternativas 1. [3CX](https://www.getapp.pt/software/103409/3cx) — 4.4/5 (468 reviews) 2. [Nextiva](https://www.getapp.pt/software/91289/nextiva) — 4.6/5 (919 reviews) 3. [Aircall](https://www.getapp.pt/software/100333/aircall) — 4.2/5 (466 reviews) 4. [GoTo Connect](https://www.getapp.pt/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) 5. [Twilio](https://www.getapp.pt/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) ## Avaliações ### "ZOHO VOICE - Must have - and get CRM with it." — 5.0/5 > **Michael** | *24 de setembro de 2024* | Seguros | Recommendation rating: 9.0/10 > > **Vantagens**: It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. > > **Desvantagens**: The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. > > Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. ----- ### "Good product" — 4.0/5 > **Yonatan** | *15 de outubro de 2024* | Medicina alternativa | Recommendation rating: 7.0/10 > > **Vantagens**: Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer. > > **Desvantagens**: Pricing for additional agents is too high ----- ### "Cheap - ....." — 2.0/5 > **Anonymous User** | *22 de novembro de 2024* | Publicidade e marketing | Recommendation rating: 3.0/10 > > **Vantagens**: Just the cost. Not much else to like .. > > **Desvantagens**: Poor call quality and not many features. > > Not very impressed, despite the cheap cost ----- ### "Non-Sales Review of Zoho Voice" — 4.0/5 > **Darrin** | *25 de setembro de 2024* | Administração pública | Recommendation rating: 7.0/10 > > **Vantagens**: Liked that we could link it to Zoho Desk and that we could do the configuration in-house. > > **Desvantagens**: I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. > > Love the support we get in Zoho Voice\! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. ----- ### "The most user-friendly VoIP system out there\!" — 5.0/5 > **Oscar** | *9 de outubro de 2024* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: its design is super user-friendly, easy to understand. > > **Desvantagens**: There is lack of guidance on how to do 10DLC compliance certification correctly. > > Its been good so far and I am hoping this changes to great in the near future ----- Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/2057395/zoho-voice?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/2057395/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data