NetSuite CRM+

NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

3.9/5 (177 avaliações)

Resumo do NetSuite CRM+

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer life cycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support. In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated E-commerce capabilities.

NetSuite capabilities allow growing companies to manage quote creation, order processing, sales forecasting, commissions, customer renewals and upselling, and multi-national sales and service and to provide sales and service reps with real-time visibility in to all past customer transactions and current order, inventory, fulfillment, service, and payment status.

Take this CRM solution mobile and extend collaboration and productivity beyond the workplace. With intuitive tools that provide your mobile workforce with the ability to easily access and upload important data they need outside the office, they're empowered with information at their fingertips. With mobile apps for both iPhone and Android, NetSuite is meeting customer demand for access to ERP capabilities over the world's two most popular mobile operating systems

Preços

A partir de
US$ 129,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, Japão, América Latina, África e Oriente Médio

Idiomas

Chinês (tradicional), Danês, Holandês, Inglês, Francês e outros 11, Alemão, Indonésio, Italiano, Japonês, Coreano, Português, Russo, Espanhol, Sueco, Taiwanês, Tailandês

NetSuite CRM+ - Avaliações

Classificação geral
3.9/5
80% avaliações positivas
42
Excelente
99
Muito bom
27
Média
7
Ruim
2
Péssimo
Steve P.
Traduzir com Google

Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/08/2019
Fonte da avaliação: Capterra

Vantagens

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Desvantagens

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Alfredo G.
Traduzir com Google

Accurate Budget Projects

Avaliado em 09/11/2015
Fonte da avaliação: GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Vantagens

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Desvantagens

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Jessie M.
Traduzir com Google

Managed inquires and converted leads using software

Usado Diariamente durante Mais de dois anos
Avaliado em 20/06/2018
Fonte da avaliação: Capterra

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Vantagens

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Desvantagens

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Jennifer K.
Traduzir com Google

Highly Complex, Best for Large and Decentralized Businesses

Avaliado em 15/05/2014
Fonte da avaliação: SoftwareAdvice

Vantagens

It is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out mass email campaigns to our clients and leads, specifying the list or client type/industry as desired. It was convenient to do this through one system without having to use a free email campaign service that would have a footnote at the bottom of the email indicating we used it. Finally, I helped code customer satisfaction surveys to track our performance on a project-by-project basis. The surveying was also used to understand the needs of our clients in order to grow the business in the right direction. It doesn't log out too fast after one is inactive, allowing you to work on other items and then turn back to the system to update it.

Desvantagens

It can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in html/html5 coding. It can be difficult for users to manage their own dashboard and navigate the interface, but so long as they have contact with the administrator who can help onsite or remotely, it's fine. It does have an intimidating look to it, being that it can do so much. Its also not the prettiest interface I've ever encountered, which isn't really important, but the semiotics of it can turn someone off.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10
Adam A.
Traduzir com Google

NetSuite has great system but is expensive and locked down by bureaucracy

Usado Diariamente durante Mais de dois anos
Avaliado em 10/02/2017
Fonte da avaliação: SoftwareAdvice

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen.
Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.

Vantagens

UI
Workflows
Customization
Easy to navigate
Detailed and robust

Desvantagens

Expensive
Poor account management
Poor customer service

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10

Preço do NetSuite CRM+

A partir de
US$ 129,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Pricing available on request.

Recursos do NetSuite CRM+

  • Painel de atividades
  • Relatórios e estatística

  • API
  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos

Mais informações sobre NetSuite CRM+

Principais recursos do NetSuite CRM+

  • Accounting Integration
  • Billing and Invoicing
  • Commission Management
  • Customer Self-Service
  • Customer Support & Service
  • Customization Platform
  • Dashboards, Analytics and Reporting
  • Ecommerce
  • Email Marketing, Target List Segmentation and Creation
  • Integration with Microsoft Office & Outlook
  • Marketing Automation
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Mobile/Wireless
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Order Processing / Inventory / Fulfillment
  • PSA: Resource Mgt, Time & Expense, Projects
  • Partner Relationship Management
  • Quote to Order Automation
  • Quoting
  • Renewals / Upsell / Cross-sell Management
  • Sales Force Automation
  • Sales Forecasting
  • Web Forms
  • Workflow Management

Vantagens

- Drive sales, service and marketing performance with real-time role based-dashboards
- Improve collaboration with your partners with joint lead and campaign management
- Streamline order management processes with complete integration across sales and finance
- Drive sales and service from anywhere with mobile access.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management and more.
-Helps you manage global sales and services organizations.

Perguntas frequentes sobre o NetSuite CRM+

Abaixo estão algumas perguntas frequentes sobre o NetSuite CRM+.

P: Que tipo de planos o NetSuite CRM+ oferece?

O NetSuite CRM+ oferece os seguintes planos de pagamento:

A partir de: US$ 129,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

Pricing available on request.

P: Quais são os principais recursos do NetSuite CRM+?

O NetSuite CRM+ oferece os seguintes recursos:

  • Accounting Integration
  • Billing and Invoicing
  • Commission Management
  • Customer Self-Service
  • Customer Support & Service
  • Customization Platform
  • Dashboards, Analytics and Reporting
  • Ecommerce
  • Email Marketing, Target List Segmentation and Creation
  • Integration with Microsoft Office & Outlook
  • Marketing Automation
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Mobile/Wireless
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Order Processing / Inventory / Fulfillment
  • PSA: Resource Mgt, Time & Expense, Projects
  • Partner Relationship Management
  • Quote to Order Automation
  • Quoting
  • Renewals / Upsell / Cross-sell Management
  • Sales Force Automation
  • Sales Forecasting
  • Web Forms
  • Workflow Management

P: Quem costuma usar o NetSuite CRM+?

Os clientes habituais do NetSuite CRM+ são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o NetSuite CRM+ está?

O NetSuite CRM+ está nos seguintes idiomas:

Chinês (tradicional), Danês, Holandês, Inglês, Francês, Alemão, Indonésio, Italiano, Japonês, Coreano, Português, Russo, Espanhol, Sueco, Taiwanês, Tailandês

P: Que tipo de planos o NetSuite CRM+ oferece?

O NetSuite CRM+ tem os seguintes planos de preços:

Assinatura

P: O NetSuite CRM+ é compatível com disponíveis móveis?

O NetSuite CRM+ é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O NetSuite CRM+ se integra com quais outros aplicativos?

O NetSuite CRM+ se integra com os seguintes aplicativos:

Act-On, CallidusCloud CPQ, CallidusCloud Commissions, Capabiliti, ConnectLeader TeamDialer, LeadExec, NetSuite Inventory Management, NetSuite OneWorld, Pardot, Verenia CPQ

P: Que nível de suporte o NetSuite CRM+ oferece?

O NetSuite CRM+ oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo