Sobre o NetSuite CRM

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 24,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.

With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.

Preços a partir de:

US$ 129,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao NetSuite CRM

Principais benefícios do NetSuite CRM

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, China, Alemanha, Reino Unido, Índia, Japão, Estados Unidos

Idiomas

alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, holandês, indonésio, inglês, italiano, japonês, português, russo, sueco, tailandês, tcheco, turco, zh-hant

Preços a partir de:

US$ 129,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao NetSuite CRM

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Recursos

Total de recursos do NetSuite CRM: 41

  • Acesso para Celular
  • Armazenamento de documentos
  • Automação de marketing
  • Captura de leads
  • Dados em tempo real
  • Distribuição de leads
  • Formulários na Internet
  • Geração de leads
  • Gerenciamento de contatos
  • Gerenciamento de documentos
  • Gerenciamento de e-mails
  • Gestão da base de conhecimento
  • Gestão de atividades
  • Gestão de atribuições
  • Gestão de campanhas
  • Gestão de comissões
  • Gestão de leads
  • Gestão de oportunidades
  • Gestão de tarefas
  • Gestão do fluxo de trabalho
  • Gestão do pipeline
  • Gestão do pipeline de vendas
  • Gestão territorial
  • Integração de bate-papo interno
  • Marketing por e-mail
  • Múltiplas moedas
  • Orçamentos/estimativas
  • Painel de atividades
  • Previsão
  • Previsão de vendas
  • Qualificação de leads
  • Rastreamento de interações
  • Rastreamento de recomendações
  • Rastreamento de tíquetes de suporte
  • Relatórios do pipeline
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Segmentação
  • Sistema de calendário ou lembretes
  • Vários idiomas

Alternativas

Salesforce Sales Cloud

4,4
#1 alternativa ao NetSuite CRM
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Dynamics 365

4,3
#2 alternativa ao NetSuite CRM
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is...

Zoho CRM

4,3
#3 alternativa ao NetSuite CRM
O Zoho CRM é um software de CRM baseado na nuvem que ajuda empresas de todos os tamanhos a fechar negócios de maneira...

Odoo

4,2
#4 alternativa ao NetSuite CRM
O Odoo é um pacote de aplicativos de negócios de código aberto personalizáveis e integrados. A maioria das necessidades...

Avaliações

Classificação geral

3,9 /5
(185)
Relação qualidade/preço
3,6/5
Recursos
4,0/5
Praticidade
3,8/5
Suporte ao cliente
3,6/5

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Exibindo 5 avaliações de 185
Alfredo G. Alfredo G.
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 201-500 funcionários
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Accurate Budget Projects

Avaliado em 09/11/2015

Thinking about business, data and time, all are gold to take decisions, to know what is business...

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Vantagens

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Desvantagens

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Timothy Y. Timothy Y.
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Versatility and functionality

Avaliado em 12/07/2019

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything...

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Vantagens

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Desvantagens

It can be very challenging to create advanced reports or searches

Steve B. Steve B.
Classificação geral
  • Setor: Bens de consumo
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 1.0 /10

NetSuite CRM needs improvement

Avaliado em 31/01/2020

Vantagens

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Desvantagens

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Alternativas consideradas

Salesforce Sales Cloud

Razões para mudar para o NetSuite CRM

We didn't choose NS CRM+. We ended up going with Salesforce and syncing it with NetSuite via integrator.io.
Joseph R. Joseph R.
Classificação geral
  • Setor: Software
  • Porte da empresa: Profissional autônomo
  • Usado Outro durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 4.0 /10

Scripts allow you to customize easily

Avaliado em 05/08/2021

Vantagens

The scripts allow you to make this you own and adapt to your platform

Desvantagens

The customization is handle through scripts rather than a open api.

Jessie M. Jessie M.
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Managed inquires and converted leads using software

Avaliado em 20/06/2018

It's great for creating a centralized space to manage, track and convert leads through the...

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Vantagens

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Desvantagens

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Exibindo 5 avaliações de 185 Leia todas as avaliações

Perguntas frequentes sobre o NetSuite CRM

Abaixo estão algumas perguntas frequentes sobre o NetSuite CRM.

O NetSuite CRM oferece os seguintes planos de pagamento:

  • A partir de: US$ 129,00/mês
  • Modelo de preços: Assinatura
  • Teste Grátis: Não disponível

Pricing available on request.

Os clientes habituais do NetSuite CRM são:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O NetSuite CRM está nos seguintes idiomas:

alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, holandês, indonésio, inglês, italiano, japonês, português, russo, sueco, tailandês, tcheco, turco, zh-hant

O NetSuite CRM é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O NetSuite CRM se integra com os seguintes aplicativos:

Gmail, Google Workspace, Microsoft Outlook, NetSuite SuiteCommerce, Qontext, Yammer

O NetSuite CRM oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para NetSuite CRM.