NetSuite CRM+

Redefine Your Customer Relationships in the Cloud

3,9 /5 (180 avaliações) Escreva uma avaliação!

Resumo do NetSuite CRM+

O que é o NetSuite CRM+?

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 21,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.

With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.

Resumo do NetSuite CRM+

Preços

A partir de
US$ 129,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing available on request.


Recursos do NetSuite CRM+

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 3, Índia, Japão, Alemanha
Idiomas
Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês e outros 15, Inglês, Filandês, Francês, Alemão, Indonésio, Italiano, Japonês, Coreano, Português, Russo, Espanhol, Sueco, Turco, Taiwanês, Tailandês

Mídias

NetSuite CRM+ - Vídeo Captura de tela do NetSuite CRM+: Captura de tela do NetSuite CRM+: Captura de tela do NetSuite CRM+:

NetSuite CRM+ - Avaliações

NetSuite CRM+ - Avaliações

Classificação geral
3,9
/
5
Excelente
43

Muito bom
100

Regular
28

Ruim
7

Péssimo
2

Relação qualidade/preço
3,5
Recursos
4
Praticidade
3,8
Suporte ao cliente
3,6
79% dos usuários recomendam este app
Alfredo G.

Accurate Budget Projects

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.


Traduzir com Google
Timothy Y.

Versatility and functionality

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.


Traduzir com Google
Steve B.

NetSuite CRM needs improvement


Traduzir com Google
Jessie M.

Managed inquires and converted leads using software

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.


Traduzir com Google
Jeremy S.

As good a view of the customer as our team enters

Support can see what services is doing and vice versa. Finance can see both too.


Traduzir com Google
Alfredo G.
Setor: Telecomunicações
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Accurate Budget Projects

Avaliado em 09/11/2015
Fonte da avaliação: GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Vantagens

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Desvantagens

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Timothy Y.
Setor: Alimentação e bebidas
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Versatility and functionality

Usado Diariamente durante Mais de dois anos
Avaliado em 12/07/2019
Fonte da avaliação: Capterra

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Vantagens

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Desvantagens

It can be very challenging to create advanced reports or searches

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Steve B.
Setor: Bens de consumo
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

NetSuite CRM needs improvement

Usado Diariamente durante Mais de dois anos
Avaliado em 31/01/2020
Fonte da avaliação: Capterra

Vantagens

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Desvantagens

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 1.0/10

Jessie M.
Setor: Gestão da educação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Managed inquires and converted leads using software

Usado Diariamente durante Mais de dois anos
Avaliado em 20/06/2018
Fonte da avaliação: Capterra

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Vantagens

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Desvantagens

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Jeremy S.
Setor: Software
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

As good a view of the customer as our team enters

Usado Diariamente durante Mais de dois anos
Avaliado em 31/12/2017
Fonte da avaliação: Capterra

Support can see what services is doing and vice versa. Finance can see both too.

Vantagens

Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Desvantagens

Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
7,3/10
Baseado em 180 usuários
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Preço do NetSuite CRM+

Preço do NetSuite CRM+

A partir de
US$ 129,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing available on request.

Pricing available on request.

Relação qualidade/preço
3,5/5
Baseado em 180 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do NetSuite CRM+

Recursos do NetSuite CRM+

API
Acompanhamento de atividades
Banco de dados de contatos
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4/5
Baseado em 180 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre NetSuite CRM+

Mais informações sobre NetSuite CRM+

Principais recursos do NetSuite CRM+

  • Accounting Integration
  • Billing and Invoicing
  • Commission Management
  • Customer Self-Service
  • Customer Support & Service
  • Customization Platform
  • Dashboards, Analytics and Reporting
  • Ecommerce
  • Email Marketing, Target List Segmentation and Creation
  • Integration with Microsoft Office & Outlook
  • Marketing Automation
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Mobile/Wireless
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Order Processing / Inventory / Fulfillment
  • PSA: Resource Mgt, Time & Expense, Projects
  • Partner Relationship Management
  • Quote to Order Automation
  • Quoting
  • Renewals / Upsell / Cross-sell Management
  • Sales Force Automation
  • Sales Forecasting
  • Web Forms
  • Workflow Management

Vantagens

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.

Perguntas frequentes sobre o NetSuite CRM+

Perguntas frequentes sobre o NetSuite CRM+

Abaixo estão algumas perguntas frequentes sobre o NetSuite CRM+.

P: Que tipo de planos o NetSuite CRM+ oferece?

O NetSuite CRM+ oferece os seguintes planos de pagamento:

A partir de: US$ 129,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Pricing available on request.

P: Quais são os principais recursos do NetSuite CRM+?

O NetSuite CRM+ oferece os seguintes recursos:

  • Accounting Integration
  • Billing and Invoicing
  • Commission Management
  • Customer Self-Service
  • Customer Support & Service
  • Customization Platform
  • Dashboards, Analytics and Reporting
  • Ecommerce
  • Email Marketing, Target List Segmentation and Creation
  • Integration with Microsoft Office & Outlook
  • Marketing Automation
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Mobile/Wireless
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Order Processing / Inventory / Fulfillment
  • PSA: Resource Mgt, Time & Expense, Projects
  • Partner Relationship Management
  • Quote to Order Automation
  • Quoting
  • Renewals / Upsell / Cross-sell Management
  • Sales Force Automation
  • Sales Forecasting
  • Web Forms
  • Workflow Management

P: Quem costuma usar o NetSuite CRM+?

Os clientes habituais do NetSuite CRM+ são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o NetSuite CRM+ está?

O NetSuite CRM+ está nos seguintes idiomas:

Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Indonésio, Italiano, Japonês, Coreano, Português, Russo, Espanhol, Sueco, Turco, Taiwanês, Tailandês

P: Que tipo de planos o NetSuite CRM+ oferece?

O NetSuite CRM+ tem os seguintes planos de preços:

Assinatura

P: O NetSuite CRM+ é compatível com disponíveis móveis?

O NetSuite CRM+ é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O NetSuite CRM+ se integra com quais outros aplicativos?

O NetSuite CRM+ se integra com os seguintes aplicativos:

Act-On, CallidusCloud CPQ, CallidusCloud Commissions, Capabiliti, ConnectLeader TeamDialer, LeadExec, Mailchimp, NetSuite OneWorld, Pardot, Verenia CPQ

P: Que nível de suporte o NetSuite CRM+ oferece?

O NetSuite CRM+ oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo, FAQs