Arryved

The ability to sync with our existing financial and production platforms has been a huge time saving for us. We have also been able to easily expand to new locations. Arryved is also always looking to add new features to better service its customer base. And the support is second to none.

The one thing that would be helpful is an Enterprise Solution to update menus across multiple locations. But as of this review, I know this feature is in the works. In addition, as another review said, the swipers can be temperamental.

Arryved is very intuitive in addition to having an intelligent setup for deep dives into the data. They also do a great job categorizing expenses, tracking staff, and everything one would expect from POS service.All that being said, the great software is outdone by their Service. It is uncanny how quickly they get back to us and how frequently they are willing to explain their structure, payment processing, and anything about the system setup you can think of. They also have worked tirelessly with us to determine how we can best use their product and integrate future items. We have swapped hardware a few times and they are always ready and willing to help us set up, troubleshoot and optimize our setup. I cannot say enough about their Service team and their ability to handle requests and issues.

There need to be customizability upgrades in multiple facets of the architecture. These are not earth-shattering upgrades, just some things we would like to do a different way, or to be able to create our own reports. We have the need to view specific data in different ways than standard business models, so this may not be needed by other groups.Given, we have discussed this with them and are working with them to provide information and insight about what we would like to see, and they are very receptive to the feedback. There are always features and capabilities to add, all we would have asked is that they be open to implementing some of these things - they have been more than willing.

Since implementing Arryved in to our taproom, we have seen increased guest interaction and sales. The handheld devices are key to our servers successes. The communication between on-premise and online store is seamless and the system updates quickly when inventory changes are made. Support for Arryved is by far the greatest feature. We are beyond happy to have them on our team!

The shorthand on printed tickets takes some getting used to, but as with any change, proper training in-house can solve that problem easily.