---
description: Avaliações detalhadas do Pulsedesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Pulsedesk com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Pulsedesk - Avaliações, preços e classificações | GetApp Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Pulsedesk](/software/2060317/pulsedesk)

# Pulsedesk

Canonical: https://www.getapp.pt/software/2060317/pulsedesk

> Sistema de suporte técnico omnichannel desenvolvido para ajudar as empresas a coletar, gerenciar e analisar solicitações de clientes de todos os canais por meio de um portal unificado.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Probabilidade de recomendação**.

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## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 4 Avaliações |
| Praticidade | 4.8/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Pulsedesk

## Commercial Context

- **Preço inicial**: 8,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: eslovaco, inglês, italiano, português do Brasil, russo
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 188 more

## Recursos

- API
- Alerts/Escalation
- Aplicativo móvel
- Banco de dados do cliente
- Bate-papo em tempo real
- Campos personalizáveis
- Comunicação multicanal
- Controles/permissões de acesso
- Gestão da base de conhecimento
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Indicadores de desempenho
- Integração de redes sociais
- Modelos de e-mails
- Portal de autoatendimento
- Priorização
- Questionários e feedback
- Real-Time Notifications

## Integrations (5 total)

- Bitrix24
- Jira
- Twilio
- WhatsApp
- Zapier

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software)

## Alternativas

1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (714 reviews)
3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews)
4. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews)

## Avaliações

### "Easy to deploy and inexpensive software" — 5.0/5

> **Avaliador Verificado** | *30 de junho de 2022* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: It took us a couple of days to start working with Pulsedesk. It has an intuitive interface and simple design. But despite its simplicity it offers many possibilities. Trigger system turned out to be especially important for us. It’s cool that you can set the conditions under which the application will be assigned to a specific agent.
> 
> **Desvantagens**: Unfortunately, it lacks some advanced customization options.
> 
> We’re a small IT-company and this tool is perfect for us.

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### "PulseDesk is an outstanding platform" — 5.0/5

> **Hemal** | *25 de julho de 2023* | Recursos Humanos | Recommendation rating: 10.0/10
> 
> **Vantagens**: It is highly user-friendly, and the customer support is exceptionally helpful. Having tried multiple platforms, PulseDesk truly stood out, catching my eye and exceeding all my expectations. I highly recommend it.
> 
> **Desvantagens**: Everything was good as I have been using it since a long time.

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### "Easy to use and gets the job done" — 5.0/5

> **Luiz** | *18 de maio de 2023* | Publicidade e marketing | Recommendation rating: 10.0/10
> 
> **Vantagens**: I'm absolutely amazed by PulseDesk; it's incredibly user-friendly and the customer support is exceptionally helpful.
> 
> **Desvantagens**: I'm looking forward to see Facebook and Instagram integrations working.

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### "Great helpdesk for small companies" — 5.0/5

> **Olga** | *30 de junho de 2022* | Serviços financeiros | Recommendation rating: 10.0/10
> 
> **Vantagens**: Easy tool to automate ticketing process. Requests from all channels proceed in one interface which makes workflow faster and more effective.
> 
> **Desvantagens**: What did you like the least about this software?
There is no integration with social media. But as I know the team is working on it now so we are waiting for them to do it.
> 
> Before implementing the helpdesk our online shop processed all requests manually. There were not too many requests but still sometimes it was difficult to answer every question on time. Thanks to Pulsedesk we were able to automate the process and significantly increased the speed of work of the support team.

## Links

- [View on GetApp](https://www.getapp.pt/software/2060317/pulsedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/pulsedesk/> |
| en-AE | <https://www.getapp.ae/software/2060317/pulsedesk> |
| en-AU | <https://www.getapp.com.au/software/2060317/pulsedesk> |
| en-CA | <https://www.getapp.ca/software/2060317/pulsedesk> |
| en-GB | <https://www.getapp.co.uk/software/2060317/pulsedesk> |
| en-IE | <https://www.getapp.ie/software/2060317/pulsedesk> |
| en-NZ | <https://www.getapp.co.nz/software/2060317/pulsedesk> |
| en-SG | <https://www.getapp.sg/software/2060317/pulsedesk> |
| en-ZA | <https://www.getapp.za.com/software/2060317/pulsedesk> |
| pt | <https://www.getapp.com.br/software/2060317/pulsedesk> |
| pt-PT | <https://www.getapp.pt/software/2060317/pulsedesk> |

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