--- description: Avaliações detalhadas do CallAI com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o CallAI com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallAI - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Mão de Obra de Call Center](/directory/3707/call-center-workforce-management/software) > [CallAI](/software/2068364/callai) # CallAI Canonical: https://www.getapp.pt/software/2068364/callai Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2068364/callai?page=2) > Com o CallAI, as empresas entendem e otimizam as interações de voz, melhoram a satisfação do cliente, reduzem custos e melhoram o produto ou serviço. Scorecards automáticos de controle de qualidade, sentimento do cliente, direcionadores de chamadas, alertas, análise de concorrentes, análise de conversa excessiva e da taxa de fala ajudam os gerentes a atingir metas. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 7 Avaliações | | Praticidade | 5.0/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 5.0/5 | Based on overall reviews | | Recursos | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: GoVivace - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 49,99 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Linux (local) - **Idiomas**: espanhol, francês, hindi, inglês, português, vietnamita - **Available Countries**: Alemanha, Anguila, Antígua e Barbuda, Argentina, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Bolívia, Brasil, Canadá, Chile, Colômbia, Costa Rica, Cuba, Curaçau, Domínica, Emirados Árabes Unidos and 44 more ## Recursos - AI Copilot - AI Summarization - Acompanhamento de atividades - Alertas por e-mail - Alertas/notificações - Análise da produtividade - Análise de dados do atendimento ao cliente - Análise de reconhecimento de voz - Análise de sentimentos - Análise de tendências de vendas - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Comunicação multicanal - Conformidade com HIPAA - Controle de qualidade - Detecção de idioma - Disposição de chamadas ## Integrations (30 total) - AzureDesk - AzureSmart - Gmail - Google Ads - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Salesforce B2B Commerce - Salesforce CPQ & Billing - Salesforce Commerce Cloud - Salesforce Communications Cloud - Salesforce Consumer Goods Cloud - Salesforce Customer360 - Salesforce Desk ... and 15 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Mão de Obra de Call Center](https://www.getapp.pt/directory/3707/call-center-workforce-management/software) ## Categorias relacionadas - [Software de Gestão de Mão de Obra de Call Center](https://www.getapp.pt/directory/3707/call-center-workforce-management/software) - [Software de Análise de Fala](https://www.getapp.pt/directory/2043/speech-analytics/software) - [Software de Garantia de Qualidade de Contact Center](https://www.getapp.pt/directory/3834/contact-center-quality-assurance/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software de Controle de Chamadas](https://www.getapp.pt/directory/749/call-tracking/software) ## Alternativas 1. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews) 2. [Nextiva](https://www.getapp.pt/software/91289/nextiva) — 4.6/5 (916 reviews) 3. [CallHippo](https://www.getapp.pt/software/107461/callhippo) — 4.4/5 (680 reviews) 4. [Five9](https://www.getapp.pt/software/91276/five9) — 4.2/5 (481 reviews) 5. [Genesys Cloud CX](https://www.getapp.pt/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Avaliações ### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5 > **Mark** | *15 de junho de 2024* | Alimentação e bebidas | Recommendation rating: 9.0/10 > > **Vantagens**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. > > **Desvantagens**: CallAI is a ideal solution. they are perfect > > The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. ----- ### "Efficient for my contact center" — 4.0/5 > **Bravira** | *15 de junho de 2024* | Fabricação de alimentos | Recommendation rating: 9.0/10 > > **Vantagens**: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows. > > **Desvantagens**: Engineered for optimal efficiency in our contact center > > The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development. ----- ### "Efficient for Contact Center" — 5.0/5 > **Edwin** | *29 de maio de 2024* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. > > **Desvantagens**: CallAI is a perfect solution. We haven’t experienced any problems with them > > The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. ----- ### "Good Auto QA software" — 5.0/5 > **Brain** | *5 de junho de 2024* | Imobiliárias | Recommendation rating: 9.0/10 > > **Vantagens**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. > > **Desvantagens**: CallAI is a good automated QA and call analytics solution. > > The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. ----- ### "Good solution for automating manual QA process" — 5.0/5 > **Danny** | *5 de junho de 2024* | Imobiliárias | Recommendation rating: 9.0/10 > > **Vantagens**: CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing. > > **Desvantagens**: Execellent Automated QA solution. They are perfect > > The CallAI solution has significantly improved our quality. Great team support. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2068364/callai?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/2068364/callai) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data