--- description: Avaliações detalhadas do HelpWire com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HelpWire com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Desktop Remoto](/directory/1731/remote-desktop/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://www.getapp.pt/software/2069176/helpwire Page: 1 / 4\ Seguinte: [Next page](https://www.getapp.pt/software/2069176/helpwire?page=2) > Inicia sessões através de um link sem credenciais e permite acesso não assistido para trabalhos posteriores. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Principais benefícios do HelpWire \- Sem cadastro para o usuário remoto: reduz barreiras e acelera o início da sessão. - Reiniciar e reconectar: continue o suporte após reinicializações do sistema sem perder o acesso. - Suporte à elevação UAC: execute tarefas administrativas em dispositivos Windows durante a sessão. - Transferência de arquivos: mova arquivos entre dispositivos durante o trabalho de suporte. - Suporte ao Wayland no Linux: conecte-se ao Ubuntu 22.04+, Fedora e outras distribuições em que o Wayland é usado por padrão. - Sessões simultâneas: permita que um operador se conecte a vários clientes ao mesmo tempo, ou que vários operadores participem da mesma sessão. - Visualização em várias telas: trabalhe em todos os monitores do cliente sem mudar de contexto. - Autenticação de dois fatores (2FA): proteja o acesso à conta. - Conexões compatíveis com firewall: ofereça suporte em ambientes de rede restritos. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 80 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Eltima Software - **Location**: Frankfurt, Alemanha - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - API - Acesso a múltiplos monitores - Acesso sem supervisão - Autenticação de dois fatores - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Compartilhamento de tela - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de diagnóstico - Gerenciamento de usuários - Login seguro - Logon único - Múltiplas contas de usuário - Resolução de problemas - Segurança de SSL - Transferência de arquivos - Transferência de sessão ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Software de Desktop Remoto](https://www.getapp.pt/directory/1731/remote-desktop/software) ## Categorias relacionadas - [Software de Desktop Remoto](https://www.getapp.pt/directory/1731/remote-desktop/software) - [Programas de Assistência Remota](https://www.getapp.pt/directory/563/remote-support/software) ## Alternativas 1. [TeamViewer ONE](https://www.getapp.pt/software/90948/teamviewer) — 4.6/5 (11636 reviews) 2. [Zoho Assist](https://www.getapp.pt/software/9913/zoho-assist) — 4.7/5 (1472 reviews) 3. [AnyDesk](https://www.getapp.pt/software/120039/anydesk) — 4.6/5 (1795 reviews) 4. [Slack](https://www.getapp.pt/software/91563/slack) — 4.7/5 (24183 reviews) 5. [Iperius Remote](https://www.getapp.pt/software/2039655/iperius-remote) — 4.3/5 (228 reviews) ## Avaliações ### "A Game-Changer for Remote Work" — 5.0/5 > **Jayesh** | *23 de setembro de 2024* | Recursos Humanos | Recommendation rating: 10.0/10 > > **Vantagens**: What I liked most about HelpWire is its simplicity and efficiency. The setup is incredibly quick—no complicated configurations needed. I can seamlessly switch between multiple remote desktops and view dual displays, which has significantly improved my troubleshooting speed. The security features, like top-tier encryption, give me peace of mind, especially when handling sensitive information. > > **Desvantagens**: I couldn't find any particular drawbacks with HelpWire. It did seem a little slow at times, but that may be due to my laptop being a bit older. > > My experience with HelpWire has been fantastic. It has significantly streamlined my remote support tasks, making them quicker and more effective. Plus, the fact that it's completely free makes it an unbeatable option for individuals and small businesses alike. I wholeheartedly recommend HelpWire to anyone seeking a reliable and powerful remote desktop solution\! ----- ### "New comer with a lot to prove\!" — 5.0/5 > **Tom** | *17 de abril de 2024* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Cost, ease of setup, ease of use. Supports a wide variety of systems out-of-the-box without a lot of fanfare. > > **Desvantagens**: Sometimes the interface and installation of the client can be cumbersome. Not unlike others in the remote support business. > > Really awesome product. They're a new company and have a lot to prove, but they seem to be coming out guns blazing\! I was very impressed. ----- ### "Had trouble between Mac and PC" — 5.0/5 > **Danielle** | *24 de abril de 2024* | Animação | Recommendation rating: 5.0/10 > > **Vantagens**: It looks like it should be great, but it mostly refused to cooperate > > **Desvantagens**: Even after installing control software it wouldn't behave > > Definitely could be a lot more intuitive ----- ### "Probably the easiest app to set up and implement for remote support" — 5.0/5 > **Jim** | *17 de abril de 2024* | Consultório médico | Recommendation rating: 10.0/10 > > **Vantagens**: - Very easy to set up and implement - Definitely more intuitive than other apps/software > > **Desvantagens**: - The screen quality could be better with higher resolution > > Like mentioned before, it was super easy to set up and implement, which was a drastic difference from other remote support software we've used in our office. ----- ### "Great cross platform remote support assistance tool" — 5.0/5 > **Sean** | *23 de abril de 2024* | Química | Recommendation rating: 10.0/10 > > **Vantagens**: HelpWire was able to provide clear instructions for installation for me and the user to get it installed and for me to take control of the users computer despite being the user working from a Mac and with me working from a Windows. > > **Desvantagens**: The user would need to restart a couple of times after the installation of HelpWire in order to get the connection established to allow me to connect and control. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.getapp.pt/software/2069176/helpwire?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/2069176/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data