--- description: Avaliações detalhadas do HelpHero com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HelpHero com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpHero - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Sucesso do Cliente](/directory/959/customer-success/software) > [HelpHero](/software/2069322/helphero) # HelpHero Canonical: https://www.getapp.pt/software/2069322/helphero Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2069322/helphero?page=2) > O HelpHero ajuda empresas a criarem experiências de ajuda no aplicativo para seus usuários, sem a necessidade de codificação, experiência de design ou grandes orçamentos. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 7 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 5.0/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HelpHero ## Commercial Context - **Preço inicial**: 55,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - API - Acompanhamento de atividades - Análise de dados visual - Arrastar e soltar - Campos personalizáveis - Checklists - Conteúdo interativo - Elaboração de conteúdo - Ferramentas self-service - Imagem de marca personalizável - Incorporação - Modelos personalizáveis - Orientação contextual - Painel de atividades - Participação do cliente - Portal de autoatendimento - Processo de integração dos usuários - Real-Time Analytics - Relatórios e análise de dados - Relatórios e estatística ## Integrations (1 total) - Intercom ## Opções de suporte - Email/Help Desk - Bate-papo ## Category - [Software de Sucesso do Cliente](https://www.getapp.pt/directory/959/customer-success/software) ## Categorias relacionadas - [Software de Sucesso do Cliente](https://www.getapp.pt/directory/959/customer-success/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software de Onboarding de Clientes](https://www.getapp.pt/directory/3839/client-onboarding/software) - [Software de Adoção de Tecnologia Digital](https://www.getapp.pt/directory/1627/digital-adoption-platform/software) ## Alternativas 1. [Product Fruits](https://www.getapp.pt/software/2048058/product-fruits) — 4.7/5 (89 reviews) 2. [MeltingSpot](https://www.getapp.pt/software/2057741/meltingspot) — 4.6/5 (49 reviews) 3. [Pipefy](https://www.getapp.pt/software/107957/pipefy) — 4.6/5 (321 reviews) 4. [Skalin](https://www.getapp.pt/software/2051814/skalin) — 4.9/5 (55 reviews) 5. [Lou](https://www.getapp.pt/software/127427/lou) — 4.3/5 (13 reviews) ## Avaliações ### "Great price, great service" — 5.0/5 > **Avaliador Verificado** | *3 de outubro de 2023* | Suprimentos e equipamentos para empresas | Recommendation rating: 10.0/10 > > **Vantagens**: HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides. > > **Desvantagens**: The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing. > > The overall experience has been great. Anytime I needed help, they were quick to respond. ----- ### "Excellent onboarding product - we use it in two apps" — 5.0/5 > **Pablo** | *20 de outubro de 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: Simplicity, the fact that is "just works", scalable, excellent customer service, price > > **Desvantagens**: Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding. > > HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks. ----- ### "Good for starting cheap, but it lacks in the details" — 4.0/5 > **Oliver** | *17 de novembro de 2023* | Serviços ao consumidor | Recommendation rating: 3.0/10 > > **Vantagens**: It's inexpensive and easy to set up. The basic functionality is in place and works as intended. > > **Desvantagens**: The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure. > > Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do. ----- ### "\[sensitive content hidden\] is fantastic" — 5.0/5 > **James** | *23 de novembro de 2023* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding. > > **Desvantagens**: I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement. > > HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements \& alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup. ----- ### "New Innovations HelpHero Review" — 5.0/5 > **Marton** | *3 de novembro de 2023* | Consultório médico | Recommendation rating: 9.0/10 > > **Vantagens**: I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users. > > **Desvantagens**: I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off. > > Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job\! ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2069322/helphero?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/2069322/helphero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data