FixMe.IT

FixMe.IT

Software de suporte remoto que sempre funciona

4.8/5 (305 avaliações)

Resumo do FixMe.IT

O FixMe.IT é um aplicativo de suporte remoto que permite conexões instantâneas entre computadores remotos localizados em qualquer lugar do mundo. Com o FixMe.IT, a realização de suporte remoto se torna mais rápida e mais fácil do que nunca: todo o processo de conexão é rápido, o que significa que qualquer usuário pode solicitar e aprovar facilmente o acesso remoto às máquinas.

Embora ele seja econômico, o FixMe.IT não compromete a funcionalidade e oferece uma ampla variedade de recursos poderosos, incluindo acesso não supervisionado, transferência de arquivos, trabalho com várias sessões, reinicialização e reconexão automática, navegação com vários monitores, compartilhamento de área de transferência, bate-papo instantâneo, geração de relatórios e gravação de sessões, branding e muito mais.

Criado com base nos mais recentes padrões do setor, o FixMe.IT garante o mais alto nível de segurança para os usuários e permite que os profissionais de TI resolvam, com facilidade e segurança, problemas técnicos remotamente sem a necessidade de pré-instalação de software. Além disso, ele permite o acesso a computadores de clientes em qualquer ambiente, estejam eles localizados atrás de firewalls, proxies ou NAT.

Preços

A partir de
US$ 25,00
Opções de preços
Teste Grátis
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, Europa, América Latina e outros 3, África e Oriente Médio, Reino Unido, Estados Unidos

Idiomas

Inglês

FixMe.IT - Avaliações

Classificação geral
4.8/5
98% avaliações positivas
236
Excelente
63
Muito bom
6
Regular
0
Ruim
0
Péssimo
Randy R.
Traduzir com Google

FixMe.IT is great!

Usado Diariamente durante Mais de dois anos
Avaliado em 10/09/2019
Fonte da avaliação: Capterra

Overall this software is the best available option for Windows machines.

Vantagens

very easy for end user to get logged in.

very easy for IT representative to download and open.

Desvantagens

No Mac access
No file transfer capabilities.

Traduzir com Google

Resposta do Techinline

Hi Randy,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Our application offers three file transfer options including drag-and-drop, copy-paste, and transferring files via the Send File button. Please visit our support center to learn more about the file transfer capabilities https://docs.fixme.it/features/transferring-files-folders-and-text or contact our support team directly if you have any questions.

Best,
Dan | Techinline

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Avaliador Verificado
Traduzir com Google

Strong Remote Management App - good balance of features for price

Usado Diariamente durante 6 a 12 meses
Avaliado em 17/05/2019
Fonte da avaliação: Capterra

Overall, it's fast, simple, lightweight and good for get at this cost point.

Vantagens

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Desvantagens

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Traduzir com Google

Resposta do Techinline

Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação

8.0/10
Jeff E.
Traduzir com Google

Our money-maker for tech support

Usado Diariamente durante Mais de dois anos
Avaliado em 14/12/2018
Fonte da avaliação: Capterra

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Vantagens

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Desvantagens

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Traduzir com Google

Resposta do Techinline

Hi Jeff,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service.

Best,
Dan | Techinline

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação

10.0/10
Keith F.
Traduzir com Google

Software works great and it is easy to use.

Usado Diariamente durante Mais de dois anos
Avaliado em 20/09/2017
Fonte da avaliação: Capterra

Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Vantagens

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Desvantagens

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Traduzir com Google

Resposta do Techinline

Hi Keith,

Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c

Best regards,
Dan | Techinline

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

FixMe.IT is very easy to use and is extremely reliable.

Usado Diariamente durante Mais de dois anos
Avaliado em 24/01/2018
Fonte da avaliação: Capterra

Vantagens

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Desvantagens

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Preço do FixMe.IT

A partir de
US$ 25,00
Opções de preços
Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do FixMe.IT


  • API
  • Bate-papo
  • Comunicação multicanal
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão do fluxo de trabalho
  • Histórico de contatos
  • Imagem de marca personalizável
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Mensagens instantâneas
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Priorizar
  • Questionários e feedback
  • Relatórios e estatística

Perguntas frequentes sobre o FixMe.IT

Abaixo estão algumas perguntas frequentes sobre o FixMe.IT.

P: Que tipo de planos o FixMe.IT oferece?

O FixMe.IT oferece os seguintes planos de pagamento:

A partir de: US$ 25,00

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do FixMe.IT?

Não temos informações sobre os recursos do FixMe.IT.

P: Quem costuma usar o FixMe.IT?

Os clientes habituais do FixMe.IT são:

Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o FixMe.IT está?

O FixMe.IT está nos seguintes idiomas:

Inglês

P: Que tipo de planos o FixMe.IT oferece?

O FixMe.IT tem os seguintes planos de preços:

Assinatura

P: O FixMe.IT é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o FixMe.IT.

P: O FixMe.IT se integra com quais outros aplicativos?

O FixMe.IT se integra com os seguintes aplicativos:

Herfert Software

P: Que nível de suporte o FixMe.IT oferece?

O FixMe.IT oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo

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