FixMe.IT
Software de suporte remoto que sempre funciona
4,8 /5 (353 avaliações) Escreva uma avaliação!Resumo do FixMe.IT
O que é o FixMe.IT?
O FixMe.IT é um aplicativo de suporte remoto que permite conexões instantâneas entre computadores remotos localizados em qualquer lugar do mundo. Com o FixMe.IT, a realização de suporte remoto se torna mais rápida e mais fácil do que nunca: todo o processo de conexão é rápido, o que significa que qualquer usuário pode solicitar e aprovar facilmente o acesso remoto às máquinas.
Embora ele seja econômico, o FixMe.IT não compromete a funcionalidade e oferece uma ampla variedade de recursos poderosos, incluindo acesso não supervisionado, transferência de arquivos, trabalho com várias sessões, reinicialização e reconexão automática, navegação com vários monitores, compartilhamento de área de transferência, bate-papo instantâneo, geração de relatórios e gravação de sessões, branding e muito mais.
Criado com base nos mais recentes padrões do setor, o FixMe.IT garante o mais alto nível de segurança para os usuários e permite que os profissionais de TI resolvam, com facilidade e segurança, problemas técnicos remotamente sem a necessidade de pré-instalação de software. Além disso, ele permite o acesso a computadores de clientes em qualquer ambiente, estejam eles localizados atrás de firewalls, proxies ou NAT.
Resumo do FixMe.IT
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FixMe.IT - Avaliações
FixMe.IT - Avaliações
Best Remote Access Software Available
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
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Best Remote Access Software Available
Vantagens
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Desvantagens
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
Vantagens
Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
Desvantagens
Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Vantagens
On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company
Desvantagens
No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Resposta do Techinline
Hi Thomas,
Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.
Regards,
Dan | Techinline
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Vantagens
The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members
Desvantagens
Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Vantagens
Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client
Desvantagens
- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not
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Recursos do FixMe.IT
Recursos do FixMe.IT
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Categorias
Categorias
Perguntas frequentes sobre o FixMe.IT
Perguntas frequentes sobre o FixMe.IT
Abaixo estão algumas perguntas frequentes sobre o FixMe.IT.
P: Que tipo de planos o FixMe.IT oferece?
O FixMe.IT oferece os seguintes planos de pagamento:
A partir de: US$ 30,00/mês
Modelo de preços: Assinatura
Teste Grátis: Disponível
P: Quais são os principais recursos do FixMe.IT?
Não temos informações sobre os recursos do FixMe.IT.
P: Quem costuma usar o FixMe.IT?
Os clientes habituais do FixMe.IT são:
Pequenas empresas, Grandes empresas, Autônomos, Empresas de médio porte
P: Em que idioma o FixMe.IT está?
O FixMe.IT está nos seguintes idiomas:
Inglês
P: Que tipo de planos o FixMe.IT oferece?
O FixMe.IT tem os seguintes planos de preços:
Assinatura
P: O FixMe.IT é compatível com disponíveis móveis?
Não temos informações sobre os dispositivos compatíveis com o FixMe.IT.
P: O FixMe.IT se integra com quais outros aplicativos?
O FixMe.IT se integra com os seguintes aplicativos:
Herfert Software
P: Que nível de suporte o FixMe.IT oferece?
O FixMe.IT oferece as seguintes opções de suporte:
Base de conhecimento, FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.