Bold360

Bold360

AI-powered customer engagement platform

4.4/5 (14 avaliações)

Resumo do Bold360

Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions.

It presents agents with the full context of those interactions and quick access to support tools like remote access, file transfer and co-browse all through a single pane of glass. This unified experience simplifies the agent workflow and provides them with a complete view of each customer – improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Austrália, Canadá, Reino Unido, Estados Unidos

Idiomas

Holandês, Inglês, Francês, Italiano, Japonês e outros 3, Coreano, Português, Espanhol

Bold360 - Avaliações

Classificação geral
4.4/5
86% avaliações positivas
7
Excelente
5
Muito bom
2
Regular
0
Ruim
0
Péssimo
John C.
Traduzir com Google

A decent solution for multi channel engagement

Usado Diariamente durante Mais de dois anos
Avaliado em 22/08/2018
Fonte da avaliação: Capterra

It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

Vantagens

Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

Desvantagens

Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10
Avaliador Verificado
Traduzir com Google

Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

Usado Diariamente durante Mais de dois anos
Avaliado em 26/03/2018
Fonte da avaliação: Capterra

Helped our company get Live Chat organized properly on our e-commerce site.

Vantagens

How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Desvantagens

Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Michael R.
Traduzir com Google

Bold 360 gets it right

Usado Diariamente durante Mais de dois anos
Avaliado em 27/08/2019
Fonte da avaliação: Capterra

We use Bold360 for Chat and Email and have been for some time. It was a nice upgrade over our last system. a least from a Quality Assurance Reviewers standpoint. Much more user friendly.

Vantagens

As a Quality Assurance team, Bold 360 makes it easy to quickly locate emails and chats for evaluation purposes. It gives us quick access to everything including the customer inquiry, any responses and all the details we need to properly execute our reviews.

Desvantagens

Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação

8.0/10
Tim B.
Traduzir com Google

Chat software that does it's job. Expect to pay for any extras.

Usado Diariamente durante Mais de dois anos
Avaliado em 09/01/2018
Fonte da avaliação: Capterra

Vantagens

Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents.

Reporting that helps my team track our performance and where we can use improvement.

The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

Desvantagens

Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money.

If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services.

The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have.

Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10
Josh R.
Traduzir com Google

Very easy to integrate and set up.

Usado Diariamente durante Mais de dois anos
Avaliado em 21/02/2019
Fonte da avaliação: Capterra

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

Vantagens

Our customer service people like it, and from the admin position it's extremely easy to deploy to users.

Desvantagens

There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Bold360

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Starter, Plus and A.I. plans available.

Please contact Bold360 for pricing details.

Recursos do Bold360

  • API
  • Bate-papo
  • Comunicação multicanal
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Histórico de contatos
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Mensagens instantâneas
  • Monitoramento em tempo real
  • Painel de atividades
  • Questionários e feedback
  • Relatórios e estatística

  • Gestão do fluxo de trabalho
  • Imagem de marca personalizável
  • Monitoramento
  • Notificações automáticas
  • Priorizar

Mais informações sobre Bold360

Principais recursos do Bold360

  • Adaptive messaging
  • Advanced agent reporting
  • Assignment algorithms
  • Auto-answers
  • Automatic chat distribution and load balancing
  • Automatic distribution engine
  • Automatic time-on-site invitation
  • Canned messages
  • Chat experiment engine
  • Chatbots
  • Co-browsing
  • Conversational A.I.
  • Customer analytics
  • Customizable agent alerts
  • Customizable buttons and windows
  • Data obfuscation
  • Data residency options
  • Data retention administration
  • Email management
  • Facebook messenger management
  • Insert image, spell checking, & typing indicator
  • Integrated workspace
  • Integration API
  • Mobile invitations
  • Natural language processing
  • Omni-channel engagement
  • Post chat survey, email transcript, offline email form
  • Pre- and post-chat surveys
  • Real-time visitor monitoring
  • Reporting engine and scheduler
  • SMS management
  • Self-service analytics
  • Skill routing
  • Smart agent bot assistant
  • Twitter management
  • Virtual agents
  • Visual assistance
  • Voices dashboard
  • iPhone mobile app

Vantagens

  • Create a more personal connection with customers and website visitors using Bold360's live chat.

  • Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.

  • All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.

  • Bold360 is available as a mobile app for anytime, anywhere accessibility.

  • Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.

  • Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.

  • Perguntas frequentes sobre o Bold360

    Abaixo estão algumas perguntas frequentes sobre o Bold360.

    P: Que tipo de planos o Bold360 oferece?

    O Bold360 oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    Starter, Plus and A.I. plans available.

    Please contact Bold360 for pricing details.

    P: Quais são os principais recursos do Bold360?

    O Bold360 oferece os seguintes recursos:

    • Adaptive messaging
    • Advanced agent reporting
    • Assignment algorithms
    • Auto-answers
    • Automatic chat distribution and load balancing
    • Automatic distribution engine
    • Automatic time-on-site invitation
    • Canned messages
    • Chat experiment engine
    • Chatbots
    • Co-browsing
    • Conversational A.I.
    • Customer analytics
    • Customizable agent alerts
    • Customizable buttons and windows
    • Data obfuscation
    • Data residency options
    • Data retention administration
    • Email management
    • Facebook messenger management
    • Insert image, spell checking, & typing indicator
    • Integrated workspace
    • Integration API
    • Mobile invitations
    • Natural language processing
    • Omni-channel engagement
    • Post chat survey, email transcript, offline email form
    • Pre- and post-chat surveys
    • Real-time visitor monitoring
    • Reporting engine and scheduler
    • SMS management
    • Self-service analytics
    • Skill routing
    • Smart agent bot assistant
    • Twitter management
    • Virtual agents
    • Visual assistance
    • Voices dashboard
    • iPhone mobile app

    P: Quem costuma usar o Bold360?

    Os clientes habituais do Bold360 são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Bold360 está?

    O Bold360 está nos seguintes idiomas:

    Holandês, Inglês, Francês, Italiano, Japonês, Coreano, Português, Espanhol

    P: Que tipo de planos o Bold360 oferece?

    O Bold360 tem os seguintes planos de preços:

    Assinatura

    P: O Bold360 é compatível com disponíveis móveis?

    O Bold360 é compatível com os seguintes dispositivos:

    iPhone, iPad

    P: O Bold360 se integra com quais outros aplicativos?

    O Bold360 se integra com os seguintes aplicativos:

    AmeriCommerce, Google Analytics, JIRA Software, LogMeIn Rescue, Magento, Salesforce Sales Cloud, Zendesk

    P: Que nível de suporte o Bold360 oferece?

    O Bold360 oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone