SAP Concur

Viagens, despesas e faturas automatizadas e sob controle

4,2 /5 (1281 avaliações) Escreva uma avaliação!

Resumo do SAP Concur

O que é o SAP Concur?

O SAP Concur é um dos principais fornecedores mundiais de soluções integradas de gerenciamento de viagens, despesas e faturas, impulsionado por uma busca incansável para simplificar e automatizar esses processos diários. Com o SAP Concur, um aplicativo orienta os funcionários em todas as viagens, as cobranças são facilmente preenchidas nos relatórios de despesas e as aprovações de faturas são automatizadas. Ao integrar dados quase em tempo real e usar inteligência artificial para auditar 100% das transações, as empresas podem ver exatamente o que estão gastando sem se preocupar com pontos cegos no orçamento. As soluções do SAP Concur eliminam tarefas repetitivas, facilitam o trabalho e ajudam empresas a atingirem seu potencial máximo.

Resumo do SAP Concur

Preços

A partir de
US$ 8,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do SAP Concur

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano e outros 11, Danês, Espanhol, Francês, Holandês, Indonésio, Inglês, Italiano, Japonês, Norueguês, Polonês, Sueco

Mídias

Concur desktop - Integrated travel and expense application
Get the reports you need - Use Analytics from SAP Concur
SAP Concur Mobile App
Mobile receipt capture - Snap a picture of your receipt from your smartphone
Tablet - Manage expenses from anywhere
SAP Concur - Vídeo SAP Concur - Vídeo Captura de tela do SAP Concur: Concur desktop - Integrated travel and expense application Captura de tela do SAP Concur: Get the reports you need - Use Analytics from SAP Concur Captura de tela do SAP Concur: SAP Concur Mobile App Captura de tela do SAP Concur: Mobile receipt capture - Snap a picture of your receipt from your smartphone Captura de tela do SAP Concur: Tablet - Manage expenses from anywhere

SAP Concur - Avaliações

SAP Concur - Avaliações

Classificação geral
4,2
/
5
Excelente
580

Muito bom
496

Regular
143

Ruim
33

Péssimo
29

Relação qualidade/preço
4
Recursos
4,1
Praticidade
4
Suporte ao cliente
3,9
84% dos usuários recomendam este app
Daniel L.

SAP Concur

overall, I really think this product is great and a huge improvement from our previous tool.


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Renaud M.

Fully featured , comprehensive app

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.


Traduzir com Google
Chris H.

Complex and glitchy but better than other options

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.


Traduzir com Google
Jennifer J.

Significantly Reduced Company's Risks

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!


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Lashundra C.

Concur for travel expense

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.


Traduzir com Google
Daniel L.
Setor: Aparelhos médicos
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

SAP Concur

Usado Semanal durante 6 a 12 meses
Avaliado em 03/12/2019
Fonte da avaliação: Capterra

overall, I really think this product is great and a huge improvement from our previous tool.

Vantagens

it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.

Desvantagens

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Renaud M.
Setor: Aparelhos médicos
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Fully featured , comprehensive app

Usado Semanal durante Mais de dois anos
Avaliado em 06/10/2020
Fonte da avaliação: Capterra

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.

Vantagens

Full feature, relatively easy to use and integrate.
Nice evolution from the beginning
Good mobile application
Adding features regularly

Desvantagens

Can be slow to use
Not always very intuitive
Credit card integration may not be flawless
While using the trip booking system, does not always display all options, hence takes longer than necessary

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 8.0/10

Chris H.
Setor: Gestão de organizações sem fins lucrativos
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Complex and glitchy but better than other options

Usado Diariamente durante Mais de dois anos
Avaliado em 07/07/2016
Fonte da avaliação: Capterra

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.

Vantagens

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

Desvantagens

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs.

So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far.

In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization.

Receipt management at the accounting review level is also very limited and frustrating. Assumes too much

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Jennifer J.
Setor: Gestão de organizações sem fins lucrativos
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Significantly Reduced Company's Risks

Usado Semanal durante 6 a 12 meses
Avaliado em 08/09/2020
Fonte da avaliação: Capterra

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!

Vantagens

Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future.

The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses.

Great troubleshooting team that responds quickly and resolves issues on a timely basis.

Desvantagens

The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Lashundra C.
Setor: Serviços financeiros
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

Concur for travel expense

Usado Semanal durante Mais de dois anos
Avaliado em 26/11/2019
Fonte da avaliação: Capterra

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

Vantagens

We use to have to do our expense Report by hand but now with concur the process is done in no time.

Desvantagens

The mileage tracker in my opinion still needs a little work.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
7,9/10
Baseado em 1.281 usuários
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Preço do SAP Concur

Preço do SAP Concur

A partir de
US$ 8,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4/5
Baseado em 1.281 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do SAP Concur

Recursos do SAP Concur

API
Análise financeira
Cobrança e faturamento
Controle de despesas
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de faturas
Gestão da contabilidade
Gestão de conformidade
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração da contabilidade
Integração de terceiros
Múltiplas moedas
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Processamento de faturas
Registro de auditoria
Relatórios e estatística
Recursos
4,1/5
Baseado em 1.281 usuários
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Categorias

Perguntas frequentes sobre o SAP Concur

Perguntas frequentes sobre o SAP Concur

Abaixo estão algumas perguntas frequentes sobre o SAP Concur.

P: Que tipo de planos o SAP Concur oferece?

O SAP Concur oferece os seguintes planos de pagamento:

A partir de: US$ 8,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do SAP Concur?

Não temos informações sobre os recursos do SAP Concur.

P: Quem costuma usar o SAP Concur?

Os clientes habituais do SAP Concur são:

Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

P: Em que idioma o SAP Concur está?

O SAP Concur está nos seguintes idiomas:

Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano, Danês, Espanhol, Francês, Holandês, Indonésio, Inglês, Italiano, Japonês, Norueguês, Polonês, Sueco

P: Que tipo de planos o SAP Concur oferece?

O SAP Concur tem os seguintes planos de preços:

Assinatura

P: O SAP Concur é compatível com disponíveis móveis?

O SAP Concur é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O SAP Concur se integra com quais outros aplicativos?

O SAP Concur se integra com os seguintes aplicativos:

Aventri, Bitium, IFTTT, InviteManager, K3, NetSuite, QuickBooks Online, Sage Intacct, Time Tracker, Workato

P: Que nível de suporte o SAP Concur oferece?

O SAP Concur oferece as seguintes opções de suporte:

Suporte por telefone, Suporte online, Base de conhecimento, Tutoriais em vídeo