Engagement Cloud

Omnichannel customer engagement platform.

4,3 /5 (161 avaliações) Escreva uma avaliação!

Resumo do Engagement Cloud

O que é o Engagement Cloud?

dotdigital is an omnichannel marketing automation platform that enables more than 80,000 marketers in more than 150 countries around the world to use transactional and behavioral data to design, test and send powerful automated digital campaigns that run across all customer channels, from email to SMS and social media. Established in 1999, dotdigital is a global company with more than 300 employees and B2C and B2B enterprise and SME clients.

Our easy to use and powerful email solution enables SMBs, large enterprise and agencies to manage and grow their email strategy and more by making it easy to build your own marketing cloud, using our extensive app directory. A Magento Premier Technology, Shopify Plus and BigCommerce partner, dotmailer integrates seamlessly with many world-class ecommerce platforms and CRMs including Salesforce and MS Dynamics.

Our recent acquisition of COMAPI cements our commitment to empowering marketers by providing customers with best-in-class omnichannel messaging capabilities such as SMS, live chat and social media integration.

Resumo do Engagement Cloud

Preços

A partir de
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Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact for specific pricing data


Recursos do Engagement Cloud

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Reino Unido
Idiomas
Inglês

Mídias

Engagement Cloud - Vídeo Captura de tela do Engagement Cloud: Captura de tela do Engagement Cloud: Captura de tela do Engagement Cloud: Captura de tela do Engagement Cloud: Captura de tela do Engagement Cloud: Captura de tela do Engagement Cloud:

Engagement Cloud - Avaliações

Engagement Cloud - Avaliações

Classificação geral
4,3
/
5
Excelente
76

Muito bom
60

Regular
19

Ruim
3

Péssimo
3

Relação qualidade/preço
4,1
Recursos
4,1
Praticidade
4,2
Suporte ao cliente
4,2
84% dos usuários recomendam este app
Jennifer K.

As a new user of the Dotmailer software, I quickly found that it is user-friendly and robust .

I was quickly able to build my skill in creation of emails, reach a wider audience, and push relevant content to the email list.


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Naomi T.

Brilliant mailing platform.


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Judson H.

A great platform, if this was 2009 and not 2017

A lesson in vetting platforms that claim to be solutions more thoroughly before proceeding. Other than that, I cannot think of another benefit.


Traduzir com Google
Sean D.

Works great for my marketing team!

This is the end all be all of email campaign management for my medium sized company. We use Dot Digital every single day to track our new leads and put them through our nurture cycle. I can whole heartedly say that without this platform my marketing team would be lost. If you are looking for a way to manage your address books and email campaigns this is where you should stop your search.


Traduzir com Google
Yusra K.

A MUST BUY SOFTWARE!

The landing page builder makes it really easy to build nicely designed landing pages that helps our lead generation campaigns. We are utilizing DotMailer to market to the emails we gather at events which we were unable to reach before.


Traduzir com Google
Jennifer K.
Setor: Instituições religiosas
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

As a new user of the Dotmailer software, I quickly found that it is user-friendly and robust .

Usado Diariamente durante Mais de dois anos
Avaliado em 16/02/2018
Fonte da avaliação: Capterra

I was quickly able to build my skill in creation of emails, reach a wider audience, and push relevant content to the email list.

Vantagens

I enjoy the drag-and-drop campaign builder and segmentation that are offered, I find that our organization can go back regularly to templates and rebuild similarly styled emails. I also find that Dotmailer helps us reach our audience in the most sophisticated way through Programs that are uniquely tailored to the email subscriber.

Desvantagens

I would like for there to be a few tweaks to the address book and segment functionality. I feel in some ways the system requires you to choose one or the other, when I'd like to be able to use a segment vs. an address book. I also would like it to be easier to select campaigns in the segment builder-- i.e. pin selected campaigns at the top.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Naomi T.
Setor: Bancos
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

Brilliant mailing platform.

Usado Diariamente durante 6 a 12 meses
Avaliado em 21/05/2018
Fonte da avaliação: Capterra

Vantagens

I like the Dotmailer support team , they were very helpful while we first began using this solution and they have been helpful at every step during these past few months.As a sales and marketing specialist ; I was able to reference the Dotmailer support team approach to my team ,as an example of how to provide effective product support to users.
I have got very little knowledge of html and I have been able to use this solution to create newsletters still ,all thanks to their easy editor which removes the need to leverage on a programming background to get work done. I must admit though ,that for my marketing colleagues who have got a better programming knowledge ; they create better newsletter templates than I do.
It has an high email delivery ratio and we are able to monitor the number of recipients who opened our newsletter emails.

Desvantagens

Dotmailer pricing is on the high side when compared with substitute products.However , with the amount of quality support we have gotten so far ; it does not matter ,as far as it keeps getting the job done for us.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Judson H.
Setor: Roupa e moda
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

A great platform, if this was 2009 and not 2017

Usado Semanal durante Mais de dois anos
Avaliado em 30/08/2017
Fonte da avaliação: Capterra

A lesson in vetting platforms that claim to be solutions more thoroughly before proceeding. Other than that, I cannot think of another benefit.

Vantagens

The analytics on each email campaign. It is nice to get a visual report following the performance of the email campaign.

Desvantagens

Other than the campaign reports, I have a problem with just about everything else with this platform, particularly the customer service but I suppose that that is not the question here. The platform itself is wildly outdated, seemingly by intention because they will offer you custom templates but with an extremely high cost and they will request that you fill out so much information that you've already done half of the work for them. The drag-and-drop feature is not unique in 2017, which I see is the most frequent positive thing others have to say about it, but the fact that there is no auto-save is absolutely absurd. The platform is also buggy when trying to adjust background colors and with editing photos post-upload. Raising issues to customer service only led to them pointing fingers at me for supposedly not knowing how to use the product and not even once led to a solution.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Sean D.
Setor: Software
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Works great for my marketing team!

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/02/2019
Fonte da avaliação: Capterra

This is the end all be all of email campaign management for my medium sized company. We use Dot Digital every single day to track our new leads and put them through our nurture cycle. I can whole heartedly say that without this platform my marketing team would be lost. If you are looking for a way to manage your address books and email campaigns this is where you should stop your search.

Vantagens

The ability to track your email campaigns
Super easy to use overall
Ranking leads by email engagement has been critical to our business
The ability to export the lists to Excell make marketing meetings a breeze
Really great for managing address books and targeting segments

Desvantagens

When you export the data to excel it exports the file to a .csv by default and in this scenario it is possible that you will lose data more often than if the file were exported as .xls file. However, this seems like a very simple fix and may simply be dependent upon user preference and the software your company works with outside of Dot Digital.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Yusra K.
Setor: Contabilidade
Traduzido para o Português
Traduzido para o Português

A MUST BUY SOFTWARE!

Usado Semanal durante Mais de dois anos
Avaliado em 13/02/2018
Fonte da avaliação: Capterra

The landing page builder makes it really easy to build nicely designed landing pages that helps our lead generation campaigns. We are utilizing DotMailer to market to the emails we gather at events which we were unable to reach before.

Vantagens

The interface design is clean and organized making it easy to find what you're looking for. Dotmailer s extremely flexible, it allows creating complex layouts on emails without sacrificing client cross-compatibility too much. The best feature offered by Dotmailer is Email Automation Programs. My organization was able to set up a Welcome email series for different people. The easy editor makes creating emails fun. Great customer service from support. the cost is extremely fair and the account managers are really great.

Desvantagens

Would like to be able to choose a group to send to while at the same time choosing another group to not send to so that any overlapping emails would not get the email. Other than this, NONE. A MUST BUY!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Recomendação do usuário
7,9/10
Baseado em 161 usuários
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Preço do Engagement Cloud

Preço do Engagement Cloud

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact for specific pricing data

Contact for specific pricing data

Relação qualidade/preço
4,1/5
Baseado em 161 usuários
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Recursos do Engagement Cloud

Recursos do Engagement Cloud

API
Análise de campanhas
Análise de dados da participação
Análise de dados em tempo real
Gestão de campanhas
Gestão de conteúdo
Gestão de e-mail marketing
Imagem de marca personalizável
Importação/exportação de dados
Integração de redes sociais
Integração de terceiros
Interface para arrastar e soltar
Marketing de multicanal
Marketing de redes sociais
Modelos personalizáveis
Monitoramento
Notificações automáticas
Painel de atividades
Relatórios e estatística
Segmentação de campanhas
Recursos
4,1/5
Baseado em 161 usuários
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Categorias

Mais informações sobre Engagement Cloud

Mais informações sobre Engagement Cloud

Principais recursos do Engagement Cloud

  • 3rd party interations
  • Automate & send emails
  • Behavioral web tracking data
  • Campaign content editor
  • Customer behaviour analysis
  • Data import
  • Drag & drop segments
  • Ecommerce email automation
  • Landing pages
  • Mobile device optimized emails
  • OrderInsight tool
  • Program builders for lifecycle campaigns
  • Real-time reporting
  • Sign up form wizard
  • Survey builder
  • Test & optimize emails
  • Transactional, behavioral and social insights

Vantagens

  • Import mailing lists and data from sign up forms. Use the drag & drop query builder to create simple and complex data segments.

  • Use detailed purchase behaviour to create segments based on customer transactions.

  • Add behavioral web tracking data to your segments to send more personalized messages.

  • Build emails using the built-in editor. Use fully integrated surveys and webforms and create custom landing pages.

  • Use the testing feature to ensure your emails don't land in spam folders and optimize your emails for mobile devices.

  • Use detailed, real-time reporting split by campaign, program and contact to track and analyze campaigns.

  • Perguntas frequentes sobre o Engagement Cloud

    Perguntas frequentes sobre o Engagement Cloud

    Abaixo estão algumas perguntas frequentes sobre o Engagement Cloud.

    P: Que tipo de planos o Engagement Cloud oferece?

    O Engagement Cloud oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Disponível

    Contact for specific pricing data

    P: Quais são os principais recursos do Engagement Cloud?

    O Engagement Cloud oferece os seguintes recursos:

    • 3rd party interations
    • Automate & send emails
    • Behavioral web tracking data
    • Campaign content editor
    • Customer behaviour analysis
    • Data import
    • Drag & drop segments
    • Ecommerce email automation
    • Landing pages
    • Mobile device optimized emails
    • OrderInsight tool
    • Program builders for lifecycle campaigns
    • Real-time reporting
    • Sign up form wizard
    • Survey builder
    • Test & optimize emails
    • Transactional, behavioral and social insights

    P: Quem costuma usar o Engagement Cloud?

    Os clientes habituais do Engagement Cloud são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o Engagement Cloud está?

    O Engagement Cloud está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Engagement Cloud oferece?

    O Engagement Cloud tem os seguintes planos de preços:

    Assinatura

    P: O Engagement Cloud é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o Engagement Cloud.

    P: O Engagement Cloud se integra com quais outros aplicativos?

    O Engagement Cloud se integra com os seguintes aplicativos:

    Cyclr, Digioh, Fresh Relevance, Justuno, LeadsBridge, PieSync, Privy, Teamleader, Workbooks, ion interactive

    P: Que nível de suporte o Engagement Cloud oferece?

    O Engagement Cloud oferece as seguintes opções de suporte:

    Suporte online, Suporte por telefone, Base de conhecimento, Tutoriais em vídeo