Paycom

Software de gerenciamento de capital humano (HCM na sigla em inglês) baseado na nuvem.

4,4 /5 (548 avaliações) Escreva uma avaliação!

Resumo do Paycom

O que é o Paycom?

Fundada em 1998, a Paycom, com sede em Oklahoma City, foi pioneira no setor de folha de pagamento, sendo uma das primeiras a oferecer às empresas uma alternativa ao software de folha de pagamento instalado. Usando tecnologia software como serviço (SaaS na sigla em inglês), a Paycom fornece software de ponta em gerenciamento de capital humano pela Internet, fornecendo aos empregadores acesso em tempo real às informações. O que começou como um aplicativo único para folha de pagamento se expandiu para um conjunto de serviços rico em recursos, incluindo gestão de tempo e mão de obra, aquisição de talentos, gerenciamento de talentos, gerenciamento de RH e folha de pagamento.
Com o crescimento do aplicativo da Paycom, cresceu na mesma medida o compromisso com o modelo de serviço individual que garante aos clientes um ponto de contato para todas as consultas. O suporte pessoal prestado por especialistas dedicados da Paycom e as eficiências aprimoradas fornecidas pela folha de pagamento e tecnologia de RH da Paycom criam uma proposta de valor única que tornou a Paycom líder no espaço online de gerenciamento de capital humano.

Resumo do Paycom

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Paycom

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Mídias

Paycom - Vídeo Captura de tela do Paycom: Captura de tela do Paycom: Captura de tela do Paycom: Captura de tela do Paycom: Captura de tela do Paycom:

Paycom - Avaliações

Paycom - Avaliações

Classificação geral
4,4
/
5
Excelente
328

Muito bom
134

Regular
56

Ruim
14

Péssimo
16

Relação qualidade/preço
4,3
Recursos
4,4
Praticidade
4,3
Suporte ao cliente
4,4
84% dos usuários recomendam este app
Yasmine G.

Allows for easier and simpler processes and efficiencies

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.


Traduzir com Google
Tony B.

A really good system a couple of short steps from greatness

The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.


Traduzir com Google
Cyndi L.

Don't waste your valuable time with this product

Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.


Traduzir com Google
Joel V.

Review of Paycom

My overall experience using Paycom is great! I've been using it for over seven years now and have had minimal issues.


Traduzir com Google
Armaan D.

Paycom is Incredible and has the best support team!

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.


Traduzir com Google
Yasmine G.
Setor: Empacotamento/Entrega de mercadorias
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português
Traduzido para o Português

Allows for easier and simpler processes and efficiencies

Usado Diariamente durante Mais de dois anos
Avaliado em 21/07/2020
Fonte da avaliação: GetApp

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Vantagens

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Desvantagens

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Traduzido para o Português

Resposta do Paycom

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Tony B.
Setor: Petróleo e energia
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

A really good system a couple of short steps from greatness

Usado Diariamente durante 6 a 12 meses
Avaliado em 11/09/2020
Fonte da avaliação: Capterra

The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Vantagens

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Desvantagens

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Traduzido para o Português

Resposta do Paycom

Thank you for the review! We are happy to hear you find our system user-friendly. We also appreciate your feedback and will share it with our team. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at [email protected]

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Cyndi L.
Setor: Gestão de organizações sem fins lucrativos
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Don't waste your valuable time with this product

Usado Outro durante 1 a 5 meses
Avaliado em 31/07/2020
Fonte da avaliação: Capterra

Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.

Vantagens

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Desvantagens

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

Traduzido para o Português

Resposta do Paycom

We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Joel V.
Setor: Varejistas
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Review of Paycom

Usado Diariamente durante Mais de dois anos
Avaliado em 26/06/2020
Fonte da avaliação: Capterra

My overall experience using Paycom is great! I've been using it for over seven years now and have had minimal issues.

Vantagens

I like how easy it is to use Paycom. The interface is very user friendly and easy to navigate. I use Paycom weekly to approve time sheets and process PAFs for my employees. I like that Paycom provides videos that show you how to use all their features. The mobile app is also an essential part of my work as sometimes i am not near a computer to access Paycom. The App is very easy to use and very convenient.

Desvantagens

What i like least about Paycom is that sometime i feel like i'm clicking on a bunch of links to get to my destination. Paycom has gotten better with time but when I am in a hurry and need to get somewhere quick, it feels like it takes forever with all the links i have to click.

Traduzido para o Português

Resposta do Paycom

Joel, thank you for the 5-star review! We're glad you find Paycom to be user friendly! We appreciate your feedback, please be sure to let us know if there are any other improvements you would like to see at [email protected]

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

Armaan D.
Setor: Restaurantes
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Paycom is Incredible and has the best support team!

Usado Diariamente durante Mais de um ano
Avaliado em 01/05/2020
Fonte da avaliação: GetApp

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Vantagens

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Desvantagens

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Traduzido para o Português

Resposta do Paycom

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8,4/10
Baseado em 548 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Paycom

Preço do Paycom

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,3/5
Baseado em 548 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Paycom

Recursos do Paycom

API
Acompanhamento de atividades
Banco de dados de funcionários
Criação de relatórios personalizável
Gestão de funcionários
Gestão de recrutamento e seleção
Gestão do desempenho
Imagem de marca personalizável
Importação/exportação de dados
Incorporação de funcionários
Integração de terceiros
Lembretes
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Portal do funcionário
Portal para funcionários
Relatórios e estatística
Relatórios em tempo real
Seguimento dos candidatos
Recursos
4,4/5
Baseado em 548 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Perguntas frequentes sobre o Paycom

Perguntas frequentes sobre o Paycom

Abaixo estão algumas perguntas frequentes sobre o Paycom.

P: Que tipo de planos o Paycom oferece?

O Paycom oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Teste Grátis: Não disponível

P: Quais são os principais recursos do Paycom?

Não temos informações sobre os recursos do Paycom.

P: Quem costuma usar o Paycom?

Os clientes habituais do Paycom são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o Paycom está?

O Paycom está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Paycom oferece?

O Paycom tem os seguintes planos de preços:

Assinatura

P: O Paycom é compatível com disponíveis móveis?

O Paycom é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Paycom se integra com quais outros aplicativos?

O Paycom se integra com os seguintes aplicativos:

Aladtec, BizRun, Harri, Hotel Effectiveness, Hubworks Hostel Management, Pereless Systems, QSROnline, Tanda, TimeClock Plus, Wisetail LMS

P: Que nível de suporte o Paycom oferece?

O Paycom oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo