Sobre o SugarCRM

SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.

MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.

CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralises customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.

Preços a partir de:

49,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

Principais benefícios do SugarCRM

- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Captures leads directly into the CRM system
- Measures return on investment of campaigns

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, China, Reino Unido, Índia, Estados Unidos

Idiomas

inglês

Preços a partir de:

49,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

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Recursos

Total de recursos do SugarCRM: 143

  • API
  • Acesso para Celular
  • Acompanhamento de atividades
  • Alertas/notificações
  • Análise de dados de campanhas
  • Análise de dados de vendas
  • Análise de dados do atendimento ao cliente
  • Análise de dados do site
  • Análise de dados preditiva
  • Análise de dados visual
  • Análise de sentimentos
  • Análise de tendências de vendas
  • Armazenamento de documentos
  • Arrastar e soltar
  • Automatização de processos e fluxos de trabalho
  • Automatização de vendas
  • Automação de marketing
  • Ações ativadas por eventos
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Bate-papo ao vivo
  • CRM
  • CTAs personalizáveis
  • Calendário de marketing
  • Campanhas gota a gota
  • Campos personalizáveis
  • Captura de leads
  • Catalogação/Categorização
  • Comunicação multicanal
  • Contatos compartilhados
  • Conteúdo dinâmico
  • Controle de respostas por e-mail
  • Dados demográficos/firmográficos
  • Dados em tempo real
  • Distribuição de e-mails
  • Distribuição de leads
  • Enriquecimento de dados
  • Escalonamento de solicitações
  • Ferramentas de colaboração
  • Ferramentas de prospecção
  • Fluxo de trabalho configurável
  • For Startups
  • For iPad Devices
  • Formulários na Internet
  • Formulários personalizáveis
  • Geração de leads
  • Geração de propostas
  • Gerenciamento de contatos
  • Gerenciamento de e-mails
  • Gerenciamento de tickets de suporte
  • Gestão da atividade de vendas
  • Gestão da base de conhecimento
  • Gestão da comunicação
  • Gestão de atividades
  • Gestão de calendários
  • Gestão de campanhas
  • Gestão de canais
  • Gestão de chamadas
  • Gestão de comissões
  • Gestão de conteúdo
  • Gestão de contratos e licenças
  • Gestão de leads
  • Gestão de modelos
  • Gestão de oportunidades
  • Gestão de tarefas
  • Gestão de vendas de campo
  • Gestão do conhecimento
  • Gestão do fluxo de trabalho
  • Gestão do pipeline
  • Gestão do pipeline de vendas
  • Gestão territorial
  • Imagem de marca personalizável
  • Implantação baseada na web
  • Importação/exportação de dados
  • Indicadores de desempenho
  • Integração de bate-papo interno
  • Integração de redes sociais
  • Integração multicanal de redes sociais
  • Integrações de terceiros
  • Inteligência artificial e aprendizado de máquina
  • Lead Nurturing
  • Lembretes
  • Marcação
  • Marketing de multicanal
  • Marketing de pesquisa
  • Marketing por e-mail
  • Marketing social
  • Modelos de e-mails
  • Modelos de pontuação múltipla
  • Modelos personalizáveis
  • Monitoramento
  • Monitoramento das redes sociais
  • Múltiplas campanhas
  • Notificações em tempo real
  • Orçamentos/estimativas
  • Painel de atividades
  • Participação do cliente
  • Perfis sociais de clientes
  • Perguntas frequentes (FAQ)
  • Permissões por função
  • Personalização
  • Pesquisa e filtro
  • Pesquisas do cliente
  • Pontuação personalizável
  • Portal de autoatendimento
  • Previsão
  • Previsão de vendas
  • Priorização
  • Processamento de lotes
  • Projeções
  • Promoção social
  • Páginas de início/formulários web
  • Qualificação de leads
  • ROI Tracking
  • Rastreamento de conversão
  • Rastreamento de e-mails
  • Rastreamento de engajamento
  • Rastreamento de fonte
  • Rastreamento de interações
  • Rastreamento de marca
  • Rastreamento de recomendações
  • Rastreamento de visitantes do site
  • Relatórios de vendas
  • Relatórios do pipeline
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Roteamento
  • SMS Marketing
  • Segmentação
  • Segmentação de campanhas
  • Segmentação de clientes
  • Segmentação de leads
  • Segmentação por público
  • Sincronização de calendários
  • Sincronização de dados
  • Sistema de calendário ou lembretes
  • Suporte do cliente
  • Testes A/B
  • Testes multivariados
  • Visualização de dados
  • XML/RSS

Alternativas

Zoho CRM

4,3
#1 alternativa ao SugarCRM
O Zoho CRM é um software de CRM baseado na nuvem que ajuda empresas de todos os tamanhos a fechar negócios de maneira...

Salesforce Sales Cloud

4,4
#2 alternativa ao SugarCRM
Diga olá à plataforma de gestão do relacionamento com o cliente (CRM) número 1 do mundo. Gerencie todas as etapas do...

Salesforce Retail CRM

4,6
#3 alternativa ao SugarCRM
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs...

HubSpot CRM

4,5
#4 alternativa ao SugarCRM
Economize tempo valioso de vendas com o HubSpot CRM que cuida de todos os pequenos detalhes de gravação de chamadas,...

Avaliações

Classificação geral

3,8 /5
(369)
Relação qualidade/preço
3,8/5
Recursos
3,8/5
Praticidade
3,6/5
Suporte ao cliente
3,7/5

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Exibindo 5 avaliações de 369
Victoria
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Excellent Community CRM

Avaliado em 12/02/2019

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Vantagens

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Desvantagens

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Indeed a great CRM with effective results

Avaliado em 26/05/2019

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Vantagens

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Desvantagens

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Alternativas consideradas

Zoho CRM e Salesforce Sales Cloud

Razões para mudar para o SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.
Julia Maria
Classificação geral
  • Setor: Serviços de informação
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A complete history of calls, emails, and customers in one location only

Avaliado em 07/07/2022

SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone...

SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom.

Vantagens

The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call.

Desvantagens

You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating.

Randy
Classificação geral
  • Setor: Química
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

No Support

Avaliado em 23/06/2022

We tried to end the agreement after severalyears of no support. After several months of sending...

We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation.

Vantagens

The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either.

Desvantagens

There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription.

Resposta do SugarCRM

Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com.

Mashudu Hilary
Classificação geral
  • Setor: Software
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

An effective software to keep a great relationship with your custormers and clients

Avaliado em 02/07/2022

Sugar CRM has been a great software for my business. Ever since I started using it, I have been...

Sugar CRM has been a great software for my business. Ever since I started using it, I have been able to manage and sort out organization structures easily. The way I deliver customer service and manage a relationship with them has changed for the better.

Vantagens

Sugar CRM as a software is great because it comes with a customizable home page since it is an open source platform. Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious. I like how the software comes in a diverse range of languages which number 9 in total. Sugar CRM provides data and information security meaning I am assured of protection from internal and external corruption which might have dire consequences. The software can be intergrated with other software such as Zendesk, Happy fox or Pardot just to mention a few. Sugar CRM is a very good marketing platform which has aided my small business to grow exponentially. With the software, I am able to keep track of client data and track deals with ease. With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up untill the point where a deal can be closed.

Desvantagens

From my time using the software I have found the software to be very slow when running through Sugar's own servers. The sheer number of options present on the dashboard can be perplexing, especially for users who might not have much expirience in CRM data models. Lastly, over the years the software has become a bit dated and this has forced me to move to other CRM software such as HubSpot.

Exibindo 5 avaliações de 369 Leia todas as avaliações

Perguntas frequentes sobre o SugarCRM

Abaixo estão algumas perguntas frequentes sobre o SugarCRM.

O SugarCRM oferece os seguintes planos de pagamento:

  • A partir de: 49,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month

Os clientes habituais do SugarCRM são:

11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

O SugarCRM está nos seguintes idiomas:

inglês

O SugarCRM é compatível com os seguintes dispositivos:

O SugarCRM se integra com os seguintes aplicativos:

Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Pardot, SyncApps, WhosOn, Zapier, Zendesk

O SugarCRM oferece as seguintes opções de suporte:

Assistência 24/7, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para SugarCRM.