Sobre o SugarCRM

SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.

MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.

CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.

Preços a partir de:

US$ 40,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

Principais benefícios do SugarCRM

- Focus attention on the most profitable deals
- Bring new sales representatives up to speed

- Captures leads directly into the CRM system
- Measures return on investment of campaigns

Facebook: read your friends’ news feeds in the Activity Streams dashlet
LinkedIn: See who you know or who can provide you with an introduction at a company
Twitter: read tweets of all the people you follow in the Activity Streams dashlet and add the Twitter name to a contact or lead and read their tweets directly in the contact or lead record

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, China, Reino Unido, Índia, Estados Unidos

Idiomas

inglês

Preços a partir de:

US$ 40,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

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Recursos

Total de recursos do SugarCRM: 55

  • API
  • Acesso para Celular
  • Alertas/notificações
  • Análise de dados do atendimento ao cliente
  • Análise de dados preditiva
  • Armazenamento de documentos
  • Automatização de processos e fluxos de trabalho
  • Automação de marketing
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Captura de leads
  • Catalogação/Categorização
  • Contatos compartilhados
  • Controle de respostas por e-mail
  • Dados demográficos/firmográficos
  • Distribuição de leads
  • Ferramentas de prospecção
  • Geração de propostas
  • Gerenciamento de contatos
  • Gerenciamento de e-mails
  • Gestão de campanhas
  • Gestão de chamadas
  • Gestão de contratos e licenças
  • Gestão de leads
  • Gestão de oportunidades
  • Gestão de tarefas
  • Gestão de vendas de campo
  • Gestão do conhecimento
  • Gestão do fluxo de trabalho
  • Gestão do pipeline
  • Gestão do pipeline de vendas
  • Gestão territorial
  • Importação/exportação de dados
  • Indicadores de desempenho
  • Integração de bate-papo interno
  • Integração de redes sociais
  • Marketing por e-mail
  • Modelos de pontuação múltipla
  • Orçamentos/estimativas
  • Para dispositivos iPad
  • Para startups
  • Pesquisa e filtro
  • Pontuação personalizável
  • Portal de autoatendimento
  • Previsão
  • Previsão de vendas
  • Qualificação de leads
  • Rastreamento de fonte
  • Rastreamento de interações
  • Rastreamento de recomendações
  • Relatórios e análise de dados
  • Segmentação
  • Segmentação de leads
  • Sistema de calendário ou lembretes
  • Suporte do cliente

Alternativas

Zoho CRM

4,3
#1 alternativa ao SugarCRM
O Zoho CRM é um software de CRM baseado na nuvem que ajuda empresas de todos os tamanhos a fechar negócios de maneira...

Salesforce Sales Cloud

4,4
#2 alternativa ao SugarCRM
Diga olá à plataforma de gestão do relacionamento com o cliente (CRM) número 1 do mundo. Gerencie todas as etapas do...

Salesforce Retail CRM

4
#3 alternativa ao SugarCRM
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs...

SuiteCRM

4,3
#4 alternativa ao SugarCRM
SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any...

Avaliações

Classificação geral

3,8 /5
(354)
Relação qualidade/preço
3,8/5
Recursos
3,8/5
Praticidade
3,6/5
Suporte ao cliente
3,7/5

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Exibindo 5 avaliações de 354
Linda S.
Classificação geral
  • Industry: Automotivo
  • Company size: 10.000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very versatile user interface and report generation features are wonderful

Avaliado em 27/12/2021

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a...

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.

Vantagens

Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."

Desvantagens

The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.

Katie F.
Classificação geral
  • Industry: Publicidade e marketing
  • Company size: 501-1.000 funcionários
  • Usado Outro durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

The Pros and Cons of Sugar

Avaliado em 14/01/2020

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price...

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price point!) for marketing and advertising agencies that are looking to build out custom flows. Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.

Vantagens

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM. They were flexible, accommodating and had amazing customer service throughout the process, even willing to develop new APIs to integrate with our proprietary billing system 90% of our clients were on. I really enjoyed the visuals of Sugar - as all the bells and whistles were there, but it didn't seem overwhelming (as Salesforce can) and it's geared more towards marking service teams, like my division of the business. I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

Desvantagens

Since Sugar is geared towards marketing and sales teams, it wasn't a great fit for the other teams within our organization (i.e. one-time products like printing, etc.). Though workflows are cleaner and more intuitive than Salesforce, there wasn't quite as many bells and whistles (i.e. it was difficult to build in processes that involved external teams that we outsource to).

Alternativas consideradas

Salesforce Sales Cloud

Razões para mudar para o SugarCRM

We didn't - we ended up choosing Salesforce over Sugar, simply due to the fact that we had to incorporate other areas of the business already in Salesforce and ultimately they were able to provide all the necessary features. For other orgs, I would recommend Sugar, as it's an amazing product.
Josh B.
Classificação geral
  • Industry: Transporte rodoviário e ferroviário
  • Company size: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

SugarCRM Review - Walz Scale

Avaliado em 16/03/2017

We have been using Sugar for several years, but only in the past six months have we really dug down...

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Vantagens

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Desvantagens

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Cynthia C.
Classificação geral
  • Industry: Consultoria de gestão
  • Company size: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

A good CRM

Avaliado em 07/10/2021

Vantagens

SugarCRM is customizable and can be tailored to meet the specific needs of your organization .The way you can store and access customer data is intuitive . It is also easy to pull out the data you need on Excel files and then add it to the program(s) you use for analytics .

Desvantagens

The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy . You can't log in simultaneously from multiple devices .SugarCRM doesn't integrate with almost any other program and information transfers have to be done manually .

Paul H.
Classificação geral
  • Industry: Serviços e tecnologia da informação
  • Company size: 2-10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Ok application, better, cheaper alternatives exist

Avaliado em 21/01/2021

It is an OK application, Sugar has stood still in time and, when you consider the app out of the...

It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market

Vantagens

Very stable, solid
easy to use, administer
Easy to implement and deploy
Reporting is good and allows fro complex reports to be built

Desvantagens

It has not changed in a looong time (perhaps years?)
For the functionality, it is expensive - better options exist
Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)

Alternativas consideradas

Bitrix24 e Freshsales

Razões para mudar para o SugarCRM

At the time, the other options were not developed enough. Today, they far-surpass Sugar. Today, I would not go for Sugar at all...
Exibindo 5 avaliações de 354 Leia todas as avaliações

Perguntas frequentes sobre o SugarCRM

Abaixo estão algumas perguntas frequentes sobre o SugarCRM.

O SugarCRM oferece os seguintes planos de pagamento:

  • A partir de: US$ 40,00/mês
  • Pricing model: Versão gratuita, Assinatura
  • Free Trial: Disponível

Sugar Professional: $40 per user/month Sugar Enterprise: $65 per user/month Sugar Ultimate: $150 per user/month

Os clientes habituais do SugarCRM são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O SugarCRM está nos seguintes idiomas:

inglês

O SugarCRM é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O SugarCRM se integra com os seguintes aplicativos:

Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Hootsuite, LiveOps, Mailchimp, Olark, Pardot, SyncApps, WhosOn, Zapier, Zendesk

O SugarCRM oferece as seguintes opções de suporte:

Assistência 24/7, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para SugarCRM.