SugarCRM

Customizable customer relationship management software

3,8 /5 (340 avaliações) Escreva uma avaliação!

Resumo do SugarCRM

O que é o SugarCRM?

SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.

MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.

CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.

Resumo do SugarCRM

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do SugarCRM

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China, Índia
Idiomas
Inglês

Mídias

Social CRM
Social CRM
Mobile CRM
Captura de tela do SugarCRM: Social CRM Captura de tela do SugarCRM: Social CRM Captura de tela do SugarCRM: Mobile CRM

SugarCRM - Avaliações

SugarCRM - Avaliações

Classificação geral
3,8
/
5
Excelente
97

Muito bom
120

Regular
91

Ruim
25

Péssimo
7

Relação qualidade/preço
3,8
Recursos
3,8
Praticidade
3,6
Suporte ao cliente
3,7
64% dos usuários recomendam este app
Victoria G.

Excellent Community CRM

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.


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Avaliador Verificado

Indeed a great CRM with effective results

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.


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Kathryn G.

Building Account Information with Details

My experience has been positive. Sugar is easy to navigate.


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Josh B.

SugarCRM Review - Walz Scale

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!


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Indiana D.

SugarSell Review

So far, it has been helpful in generating more leads, more pipeline, and more sales, which is the goal.


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Victoria G.
Setor: Petróleo e energia
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Excellent Community CRM

Usado Diariamente durante Mais de dois anos
Avaliado em 12/02/2019
Fonte da avaliação: Capterra

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Vantagens

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Desvantagens

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 8.0/10

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português
Traduzido para o Português

Indeed a great CRM with effective results

Usado Diariamente durante Mais de dois anos
Avaliado em 26/05/2019
Fonte da avaliação: Capterra

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Vantagens

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Desvantagens

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Kathryn G.
Setor: Impressão
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Building Account Information with Details

Usado Diariamente durante Mais de dois anos
Avaliado em 06/08/2020
Fonte da avaliação: Capterra

My experience has been positive. Sugar is easy to navigate.

Vantagens

The description feature is great. You can add details & links for for the opportunity. Colleagues have said how much they appreciate the extra information and save how much research time having this all in one location has saved them.

Desvantagens

Searching opportunities can be challenging unless you customize the search criteria for each individual search.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Josh B.
Setor: Transporte rodoviário e ferroviário
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

SugarCRM Review - Walz Scale

Usado Diariamente durante Mais de dois anos
Avaliado em 16/03/2017
Fonte da avaliação: Capterra

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Vantagens

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Desvantagens

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Indiana D.
Setor: Serviços e tecnologia da informação
Porte da empresa: 10.000+ funcionários
Traduzido para o Português
Traduzido para o Português

SugarSell Review

Usado Diariamente durante 6 a 12 meses
Avaliado em 21/08/2020
Fonte da avaliação: Capterra

So far, it has been helpful in generating more leads, more pipeline, and more sales, which is the goal.

Vantagens

Really enjoy the suite of features and options that allow for a full method of building pipeline and tracking potential leads, and giving a large amount of ways to understand what needs to happen to move forward

Desvantagens

Often the many features and options can be cumbersome, especially when they get buggy when too many are used at the same time.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
7/10
Baseado em 340 usuários
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Preço do SugarCRM

Preço do SugarCRM

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
3,8/5
Baseado em 340 usuários
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Recursos do SugarCRM

Recursos do SugarCRM

API
Acompanhamento de atividades
Banco de dados de contatos
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
3,8/5
Baseado em 340 usuários
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Categorias

Mais informações sobre SugarCRM

Mais informações sobre SugarCRM

Principais recursos do SugarCRM

  • Customer Support
  • Email Integration
  • Marketing Automation
  • Sales Force Automation
  • Social CRM

Vantagens

- Focus attention on the most profitable deals
- Bring new sales representatives up to speed

- Captures leads directly into the CRM system
- Measures return on investment of campaigns

Facebook: read your friends’ news feeds in the Activity Streams dashlet
LinkedIn: See who you know or who can provide you with an introduction at a company
Twitter: read tweets of all the people you follow in the Activity Streams dashlet and add the Twitter name to a contact or lead and read their tweets directly in the contact or lead record

Perguntas frequentes sobre o SugarCRM

Perguntas frequentes sobre o SugarCRM

Abaixo estão algumas perguntas frequentes sobre o SugarCRM.

P: Que tipo de planos o SugarCRM oferece?

O SugarCRM oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do SugarCRM?

O SugarCRM oferece os seguintes recursos:

  • Customer Support
  • Email Integration
  • Marketing Automation
  • Sales Force Automation
  • Social CRM

P: Quem costuma usar o SugarCRM?

Os clientes habituais do SugarCRM são:

Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

P: Em que idioma o SugarCRM está?

O SugarCRM está nos seguintes idiomas:

Inglês

P: Que tipo de planos o SugarCRM oferece?

O SugarCRM tem os seguintes planos de preços:

Assinatura

P: O SugarCRM é compatível com disponíveis móveis?

O SugarCRM é compatível com os seguintes dispositivos:

Android

P: O SugarCRM se integra com quais outros aplicativos?

O SugarCRM se integra com os seguintes aplicativos:

CogniDox, EasyEvent, Evergage, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, WhosOn, Zendesk

P: Que nível de suporte o SugarCRM oferece?

Não temos informações sobre as opções de suporte que o SugarCRM oferece.