Verizon Connect Work

Field service management software for SMBs

2,7 /5 (148 avaliações) Escreva uma avaliação!

Resumo do Verizon Connect Work

O que é o Verizon Connect Work?

"I find Verizon Connect WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK gives you onsite job visibility. Users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports

Resumo do Verizon Connect Work

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact Fleetmatics WORK directly for pricing information


Recursos do Verizon Connect Work

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Austrália

Mídias

Verizon Connect Work - Vídeo Captura de tela do Verizon Connect Work: Captura de tela do Verizon Connect Work: Captura de tela do Verizon Connect Work: Captura de tela do Verizon Connect Work: Captura de tela do Verizon Connect Work: Captura de tela do Verizon Connect Work:

Verizon Connect Work - Avaliações

Verizon Connect Work - Avaliações

Classificação geral
2,7
/
5
Excelente
28

Muito bom
32

Regular
19

Ruim
10

Péssimo
59

Relação qualidade/preço
2,4
Recursos
2,6
Praticidade
3
Suporte ao cliente
2,7
41% dos usuários recomendam este app
Joanne S.

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!


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Jay C.

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.


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Joanna D.

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.


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Avaliador Verificado

Great app

Used for 3years. Was very useful and feature full.


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Jamie D.

Product has limited capability and the customer service is some of the worst I've ever dealt...

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.


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Joanne S.
Traduzido para o Português
Traduzido para o Português

Verizon WORK

Avaliado em 31/03/2016
Fonte da avaliação: GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Vantagens

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Desvantagens

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Jay C.
Setor: Serviços financeiros
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Dipping Your Toe into the Abyss of Digital Transformation

Usado Outro durante Mais de dois anos
Avaliado em 12/12/2019
Fonte da avaliação: Capterra

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Vantagens

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Desvantagens

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 5.0/10

Joanna D.
Setor: Serviços de Facilities
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Unkept Promises

Usado Diariamente durante Mais de um ano
Avaliado em 19/02/2019
Fonte da avaliação: Capterra

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Vantagens

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Desvantagens

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Avaliador Verificado
Setor: Varejistas
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português
Traduzido para o Português

Great app

Usado Diariamente durante Mais de dois anos
Avaliado em 27/11/2018
Fonte da avaliação: Capterra

Used for 3years. Was very useful and feature full.

Vantagens

It has many many functions. Full of cool features. Very useful.

Desvantagens

Confusing some times. There are so many features and tools.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Jamie D.
Setor: Serviços ao consumidor
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Usado Diariamente durante Mais de um ano
Avaliado em 17/11/2017
Fonte da avaliação: SoftwareAdvice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Vantagens

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Desvantagens

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Recomendação do usuário
6,2/10
Baseado em 148 usuários
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Preço do Verizon Connect Work

Preço do Verizon Connect Work

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact Fleetmatics WORK directly for pricing information

Contact Fleetmatics WORK directly for pricing information

Relação qualidade/preço
2,4/5
Baseado em 148 usuários
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Recursos do Verizon Connect Work

Recursos do Verizon Connect Work

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
2,6/5
Baseado em 148 usuários
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Categorias

Mais informações sobre Verizon Connect Work

Mais informações sobre Verizon Connect Work

Principais recursos do Verizon Connect Work

  • Accounting integration
  • Activity dashboard
  • Billable hours
  • Billing & invoicing
  • Client database
  • Client portal
  • Contact history
  • Data import
  • Electronic signature capture
  • Invoice management
  • Invoices
  • Job management
  • Multi-location support
  • Multiple user accounts
  • Offline access
  • Real time reporting
  • Recurring tasks
  • Scheduled reporting
  • Summary reports
  • Tagging
  • Timesheet management
  • Timesheets
  • Work history

Vantagens

  • Reduce paperwork
  • Control and Manage your schedule via your mobile device.
  • Fieldworker Alerts via push notifications, SMS and email
  • Customized forms
  • Invoice and Quote from the field
  • Signature Capture straight from your mobile device
  • Travel, start and finish times tracked
  • Driving directions straight to your mobile device
  • Capture photos uploaded directly from mobile device
  • Document attachment capabilities
  • Simplified Backend Processes

  • Perguntas frequentes sobre o Verizon Connect Work

    Perguntas frequentes sobre o Verizon Connect Work

    Abaixo estão algumas perguntas frequentes sobre o Verizon Connect Work.

    P: Que tipo de planos o Verizon Connect Work oferece?

    O Verizon Connect Work oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Contact Fleetmatics WORK directly for pricing information

    P: Quais são os principais recursos do Verizon Connect Work?

    O Verizon Connect Work oferece os seguintes recursos:

    • Accounting integration
    • Activity dashboard
    • Billable hours
    • Billing & invoicing
    • Client database
    • Client portal
    • Contact history
    • Data import
    • Electronic signature capture
    • Invoice management
    • Invoices
    • Job management
    • Multi-location support
    • Multiple user accounts
    • Offline access
    • Real time reporting
    • Recurring tasks
    • Scheduled reporting
    • Summary reports
    • Tagging
    • Timesheet management
    • Timesheets
    • Work history

    P: Quem costuma usar o Verizon Connect Work?

    Os clientes habituais do Verizon Connect Work são:

    Pequenas empresas, Empresas de médio porte

    P: Em que idioma o Verizon Connect Work está?

    Não temos informações sobre os idiomas do Verizon Connect Work.

    P: Que tipo de planos o Verizon Connect Work oferece?

    O Verizon Connect Work tem os seguintes planos de preços:

    Assinatura

    P: O Verizon Connect Work é compatível com disponíveis móveis?

    O Verizon Connect Work é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Verizon Connect Work se integra com quais outros aplicativos?

    O Verizon Connect Work se integra com os seguintes aplicativos:

    KashFlow, MYOB Essentials, MYOB Essentials, QuickBooks Online, QuickBooks Online Advanced, ServMan, Stripe, Xero, Xero

    P: Que nível de suporte o Verizon Connect Work oferece?

    O Verizon Connect Work oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo