--- description: Avaliações detalhadas do LiveChat com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o LiveChat com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.pt/software/8385/livechat Page: 1 / 70\ Seguinte: [Next page](https://www.getapp.pt/software/8385/livechat?page=2) > LiveChat: Adorado no mundo todo. Usado por mais de 27 mil empresas. Dando respostas às perguntas dos clientes imediatamente. Esse software premium de bate-papo ao vivo e helpdesk transforma equipes de suporte em estrelas do atendimento ao cliente. Experimente já. > > Verdict: Rated **4.6/5** by 1723 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 1723 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Location**: Boston, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 203 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de tendências de vendas - Análise de texto - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Automação de marketing ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software CRM Online](https://www.getapp.pt/directory/232/online-crm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Slack](https://www.getapp.pt/software/91563/slack) — 4.7/5 (24103 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "It's simple and fast, so I can contact my teammates right away" — 4.0/5 > **Laura** | *16 de janeiro de 2023* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time. > > **Desvantagens**: Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report. > > Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *27 de março de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **Desvantagens**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 de dezembro de 2024* | Software | Recommendation rating: 0.0/10 > > **Vantagens**: The app itself works well. We used it on our site for several years without issue. > > **Desvantagens**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Great customer support and UI, limited customization" — 4.0/5 > **Avaliador Verificado** | *13 de fevereiro de 2026* | Publicidade e marketing | Recommendation rating: 8.0/10 > > **Vantagens**: Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing > > **Desvantagens**: Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions ----- ### "Small Company, big service\!" — 5.0/5 > **Mike** | *18 de dezembro de 2024* | Materiais de construção | Recommendation rating: 9.0/10 > > **Vantagens**: It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. > > **Desvantagens**: Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent > > I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. ----- Page: 1 / 70\ Seguinte: [Next page](https://www.getapp.pt/software/8385/livechat?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/8385/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data