Sobre o TeamSupport

At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.

Through customer management tools, powerful automations, omnichannel support, and a vast number of integrations, Support gives you 360-degree views of your customers.

By providing you with the context needed to understand your customers, tickets are solved faster, agents are more effective, customer relationships grow, and your customer experience is enhanced.

Preços a partir de:

49,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao TeamSupport

Principais benefícios do TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)

Consumidores típicos

  • Autônomos
  • Pequenas empresas (2-50)
  • Médias empresas (51-500)
  • Grandes empresas (500 ou mais)

Implantação

  • Baseado na nuvem
  • Instalação local

Mercados

Austrália, Canadá, Alemanha, Reino Unido, Índia , México, Estados Unidos

Idiomas

inglês

Preços a partir de:

49,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao TeamSupport

Imagens

TeamSupport Software - 1
TeamSupport Software - 2
TeamSupport Software - 3
TeamSupport Software - 4
TeamSupport Software - 5
TeamSupport Software - 6
TeamSupport Software - 7
TeamSupport Software - 8
TeamSupport Software - 9
TeamSupport Software - 10
TeamSupport Software - 11
TeamSupport Software - 12
TeamSupport Software - 13
TeamSupport Software - 14
TeamSupport Software - 15
TeamSupport Software - 16
TeamSupport Software - 17
TeamSupport Software - 18
TeamSupport Software - 19
TeamSupport Software - 20
TeamSupport Software - 21
TeamSupport Software - 22
TeamSupport Software - 23
TeamSupport Software - 24
TeamSupport Software - 25
TeamSupport Software - 26
TeamSupport Software - 27
Ver mais 28
TeamSupport - Vídeo
TeamSupport Software - 1
TeamSupport Software - 2
TeamSupport Software - 3
TeamSupport Software - 4
TeamSupport Software - 5
TeamSupport Software - 6
TeamSupport Software - 7
TeamSupport Software - 8
TeamSupport Software - 9
TeamSupport Software - 10
TeamSupport Software - 11
TeamSupport Software - 12
TeamSupport Software - 13
TeamSupport Software - 14
TeamSupport Software - 15
TeamSupport Software - 16
TeamSupport Software - 17
TeamSupport Software - 18
TeamSupport Software - 19
TeamSupport Software - 20
TeamSupport Software - 21
TeamSupport Software - 22
TeamSupport Software - 23
TeamSupport Software - 24
TeamSupport Software - 25
TeamSupport Software - 26
TeamSupport Software - 27

Recursos

Total de recursos do TeamSupport: 103

  • API
  • Acompanhamento de atividades
  • Agendamento de problemas
  • Alertas por e-mail
  • Alertas/notificações
  • Alertas/transferência
  • Análise de dados do atendimento ao cliente
  • Análise de dados em tempo real
  • Armazenamento de documentos
  • Arrastar e soltar
  • Atualização em tempo real
  • Auditoria de problemas
  • Ações ativadas por eventos
  • Ações corretivas e preventivas (CAPA)
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Bate-papo ao vivo
  • Bate-papo em tempo real
  • Bate-papo/Mensagens instantâneas
  • CRM
  • Campos personalizáveis
  • Chatbot
  • Comentários/notas
  • Comunicação multicanal
  • Configuração do fluxo de trabalho
  • Controle de qualidade
  • Controles/permissões de acesso
  • Dados em tempo real
  • Ferramentas de colaboração
  • Fluxo de trabalho baseado em regras
  • Fluxo de trabalho configurável
  • Formulários personalizáveis
  • Fóruns online
  • Gerenciamento de aplicativos
  • Gerenciamento de comentários
  • Gerenciamento de contatos
  • Gerenciamento de e-mails
  • Gerenciamento de multicanal
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de atribuições
  • Gestão de calendários
  • Gestão de call centers
  • Gestão de casos
  • Gestão de compromissos
  • Gestão de edição
  • Gestão de estoques
  • Gestão de experiência do cliente
  • Gestão de filas
  • Gestão de formulários
  • Gestão de help desk
  • Gestão de incidentes
  • Gestão de lançamento
  • Gestão de mudanças
  • Gestão de problemas
  • Gestão de projetos
  • Gestão de tarefas
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Gestão do ciclo de vida do recurso
  • Gestão do fluxo de trabalho
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Indicadores de desempenho
  • Integração de site
  • Integrações de terceiros
  • Logon único
  • Macros e modelos de respostas
  • Marcação
  • Mensagens de SMS
  • Modelos de e-mails
  • Modelos personalizáveis
  • Monitoramento
  • Monitoramento das redes sociais
  • Monitoramento em tempo real
  • Múltiplas contas de usuário
  • Notificações em tempo real
  • Painel
  • Painel de atividades
  • Permissões por função
  • Pesquisa e filtro
  • Portal do cliente
  • Priorização
  • Problemas recorrentes
  • Questionários e feedback
  • Rastreamento de edição
  • Rastreamento de interações
  • Rastreamento de reclamações do cliente
  • Rastreamento de tíquetes de suporte
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Respondedores automáticos
  • Roteamento
  • Roteamento automático
  • Segmentação de clientes
  • Segurança de SSL
  • Supervisão de rede
  • Widgets
  • Wiki

Alternativas

Zendesk Suite

4,4
#1 alternativa ao TeamSupport
A solução de suporte técnico personalizável do Zendesk facilita as coisas para os clientes, prepara as equipes para o...

Freshdesk

4,5
#2 alternativa ao TeamSupport
O Freshdesk é um sistema de atendimento ao cliente omnichannel baseado na nuvem para empresas de todos os tamanhos, com...

Odoo

4,1
#3 alternativa ao TeamSupport
O Odoo é um pacote de aplicativos de negócios de código aberto personalizáveis e integrados. A maioria das necessidades...

Intercom

4,5
#4 alternativa ao TeamSupport
O Intercom é a primeira plataforma de relacionamento conversacional que permite às empresas oferecer experiências de...

Avaliações

Classificação geral

4,5 /5
(810)
Relação qualidade/preço
4,4/5
Recursos
4,3/5
Praticidade
4,4/5
Suporte ao cliente
4,5/5

Já tem o TeamSupport?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Escreva uma avaliação!
Exibindo 5 avaliações de 810
Ifeoma
Classificação geral
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Team support makes us a more efficient with customer support.

Avaliado em 10/07/2018

Vantagens

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.

Desvantagens

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Tyler
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Intuitive, Useful Software Company-wide

Avaliado em 24/03/2021

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong...

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.

Vantagens

I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.

Desvantagens

Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.

Resposta do TeamSupport

Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.

We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.

Rod
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

RodsReview

Avaliado em 05/07/2016

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous...

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.

Vantagens

-Its Cheap per seat,
-Its customization of fields

Desvantagens

-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Best tool for customer support

Avaliado em 22/07/2022

Vantagens

Processing tickets are much easier. Status of the tickets are sent via email which helps in efficient tracking.

Desvantagens

Most of the features in the tool are not user friendly. Reports generated by the tool are not efficient to track and requires manual support

Balasubramani
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Inventory Management

Avaliado em 14/01/2020

I personally like Team Support as it has optimized our business operations considerably. We create...

I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis.

I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers.

Overall we like Team Support as it meets our current requirements and expectations .

Vantagens

I primarily use Team Support for Inventory Management.

I like that I am able to search a terminal based on the serial number alone.

It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful.

I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications.

I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future.

In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue

Desvantagens

However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future.

Alternativas consideradas

Intercom

Razões para mudar para o TeamSupport

Our admin staff is not technically savvy. Only our admin staff will be using Team Support on a regular basis. Our admin staff mentioned that other products were too technical and difficult to follow in terms of operation and usage. The staff found Team Support very easy to follow and use it. Also we wanted something simple for basic record keeping to start with.
Exibindo 5 avaliações de 810 Leia todas as avaliações

Perguntas frequentes sobre o TeamSupport

Abaixo estão algumas perguntas frequentes sobre o TeamSupport.

O TeamSupport oferece os seguintes planos de pagamento:

  • A partir de: 49,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Os clientes habituais do TeamSupport são:

51-200, 201-500, 501-1 000, 1 001-5 000

O TeamSupport está nos seguintes idiomas:

inglês

O TeamSupport é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O TeamSupport se integra com os seguintes aplicativos:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral MVP, RingCentral Meetings, RingCentral Video, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

O TeamSupport oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para TeamSupport.