Microsoft Dynamics CRM

Microsoft Dynamics CRM

Online customer relationship management solution

4.3/5 (3290 avaliações)

Resumo do Microsoft Dynamics CRM

-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises.

-- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements.

-- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution.

-- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management.

-- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind.

-- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft.

-- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure.

-- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).

Preços

A partir de
US$ 10,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, Japão, América Latina, África e Oriente Médio

Idiomas

Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês e outros 15, Inglês, Filandês, Francês, Alemão, Hebreu, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Turco

Microsoft Dynamics CRM - Avaliações

Classificação geral
4.3/5
85% avaliações positivas
1509
Excelente
1289
Muito bom
398
Média
72
Ruim
22
Péssimo
Suthan C.
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This product settles on choices simpler in light of the fact that the incorporated information is ac

Usado Diariamente durante Mais de um ano
Avaliado em 18/05/2019
Fonte da avaliação: Capterra

Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.

Vantagens

Simple to utilize, not costly, and easy to explore.

Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well.

Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required.

Client support is great with the FAQ and choices that are truly required.

I can mass information to One Drive and access it synchronized with my work area.

On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up.

It has a ton of additional items.

The portable application is valuable for checking reports or access information when visiting clients or not before a work station.

This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit.

All capacities you need are effectively accessible with a tick or contact.

There are applications accessible for Android, iOS and Windows Phone.

Desvantagens

It has issues when an update is discharged.

Isn't easy to use for new clients or learners.

Requires a long customization to begin running

Sign in portable application is excessively moderate. An excess of reaction time.

Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu.

It just backings Internet Explorer based programs.

Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required.

Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant.

Poor and troublesome joining with Gmail might be an issue.

No visit effectively accessible.

It's moderate to spare information since it's cloud based. It relies upon web speed.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Nagish K.
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Best in the Bests, CRM and ERP all together

Usado Diariamente durante 6 a 12 meses
Avaliado em 18/10/2018
Fonte da avaliação: Capterra

Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics.

Vantagens

Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy to adopt. Accessing and managing from PC, Mobile or a Web Browser makes it more accessible and more powerful. The look and feel (Controls/features/UI) for a different kind of user is another best thing which makes it standout. Both Enterprise and Business edition are fantastic when it comes to their design and functionalities, and the integrations with office 365 and other social apps give a lot more control and features and security which no any other CRM or ERP can, that's why I love it.

Desvantagens

It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Alfredo R.
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The simplicity of the tool. It was easy to get used to.Adding SKU in bulk is also dynamic and useful

Avaliado em 13/03/2018
Fonte da avaliação: Capterra

Vantagens

1296/5000
Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance.

Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button.
What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc.

Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning.

The system is also very easy to customize without the need of any programming knowledge.

Desvantagens

A single contact record can not be associated with more than one company.
Many of our clients manage multiple sites, so we have many duplicate contacts.

Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations.

The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use.

Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry.

Opportunity totals can be easily accumulated, but not the actual opportunity list.

Licenses are limited to full access or read only, something in between would be useful too.

You can not see the exact amount of data stored in your entities.

This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users.

Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that.

It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
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Dynamics 365 for Sales

Usado Diariamente durante Mais de dois anos
Avaliado em 11/01/2019
Fonte da avaliação: Capterra

Vantagens

- Its very intuitive specially after the unified interface introduced by Microsoft we have a seamless interface across all platforms including Web, Tablet, Mobile.
- Integration with any system including MS office, Outlook, Dynamics AX, NAV, GP is pretty straightforward after the advent of CDS platform.
- The power platform (Power BI, MS Flow, Power Apps) is a power pack of creating very handy utilities for your business.
- With power apps i have created multiple apps for my business users with zero programming skills.
-Power BI platform allows you to create comprehensive reports using OOB templates available for Sales, Service Management etc.
- The licensing is pretty straight forward and generous. With one Customer engagement license i was able to utilize almost everything under the Dynamics 365 umbrella including power apps, power BI and MS Flow etc.

Desvantagens

- The mobile application is not very great. There are very frequent crashes and it just doesn't provide that experience which an end user expects out of such a great platform. However, MS had made up for it by introducing the power apps feature.
- Some features are just too hard to implement. It all looks good from the list of features that the platform has to offer but when you actually want to implement it, the data required to simulate that feature is a piece of work e.g. Sales AI, Relationship Assistant

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Avaliador Verificado
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Microsoft Dynamics 365 is great for CRM and PSA

Usado Diariamente durante Mais de um ano
Avaliado em 26/10/2018
Fonte da avaliação: Capterra

We switched from Salesforce to D365 because we needed a more cost-effective system that would allow us to track our work from open opportunities to project completion (i.e., seamlessly go from CRM to PSA functionality). The D365 UI did take some getting used to after being on Salesforce for so long, but once we got used to it, the D365 UI is very easy to use and intuitive. Our transition was fairly smooth (it was just a 3-month project) and we have been very happy with the switch.

Vantagens

There are a few things that I really love about Dynamics 365 (D365):
1. It has fully integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) modules. With many other CRM systems (e.g., Salesforce), the CRM and PSA modules are completely separate systems and you have to spend time and money integrating them.
2. It is fully integrated with Office 365. In other systems, connecting to Outlook or Excel can be a hassle and/or feel like you're going "ouside" the system. With D365, working in and out of Office 365 is just seamless.
3. The cost! D365 is extremely cost effective, especially when compared to Salesforce.

Desvantagens

My two big dislikes for D365 are:
1. In order to fully administer the system, you need to be both a D365 admin and an Office 365 admin since some functions (like adding new users or exporting audit logs) require you to go into the admin screens of both systems to accomplish it.
2. The system can often be very "Microsoft," meaning that some things are both incredibly powerful and helpful, but also incredibly finicky and/or difficult to use... all at the same time.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10

Preço do Microsoft Dynamics CRM

A partir de
US$ 10,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Recursos do Microsoft Dynamics CRM

  • Integração de redes sociais
  • Integração de terceiros
  • Painel de atividades

  • API
  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos
  • Relatórios e estatística

Mais informações sobre Microsoft Dynamics CRM

Principais recursos do Microsoft Dynamics CRM

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

Vantagens

- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options

Perguntas frequentes sobre o Microsoft Dynamics CRM

Abaixo estão algumas perguntas frequentes sobre o Microsoft Dynamics CRM.

P: Que tipo de planos o Microsoft Dynamics CRM oferece?

O Microsoft Dynamics CRM oferece os seguintes planos de pagamento:

A partir de: US$ 10,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

P: Quais são os principais recursos do Microsoft Dynamics CRM?

O Microsoft Dynamics CRM oferece os seguintes recursos:

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

P: Quem costuma usar o Microsoft Dynamics CRM?

Os clientes habituais do Microsoft Dynamics CRM são:

Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Microsoft Dynamics CRM está?

O Microsoft Dynamics CRM está nos seguintes idiomas:

Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Turco

P: Que tipo de planos o Microsoft Dynamics CRM oferece?

O Microsoft Dynamics CRM tem os seguintes planos de preços:

Assinatura

P: O Microsoft Dynamics CRM é compatível com disponíveis móveis?

O Microsoft Dynamics CRM é compatível com os seguintes dispositivos:

Android, iPad

P: O Microsoft Dynamics CRM se integra com quais outros aplicativos?

O Microsoft Dynamics CRM se integra com os seguintes aplicativos:

3CLogic, AnytimeCollect, Customer Thermometer, Five9, OneSpan Sign, Pardot, Sitecore, Vivocha, Vocalcom, WhosOn

P: Que nível de suporte o Microsoft Dynamics CRM oferece?

O Microsoft Dynamics CRM oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone