Microsoft Dynamics CRM

Microsoft Dynamics CRM

Online customer relationship management solution

4.3/5 (3572 avaliações)

Resumo do Microsoft Dynamics CRM

O que é o Microsoft Dynamics CRM?

-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises. -- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements. -- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution. -- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management. -- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind. -- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft. -- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure. -- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).

Resumo do Microsoft Dynamics CRM

Preços

A partir de
US$ 10,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month


Recursos do Microsoft Dynamics CRM

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, Japão, América Latina, África e Oriente Médio
Idiomas
Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês e outros 15, Inglês, Filandês, Francês, Alemão, Hebreu, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Turco

Capturas de tela

Captura de tela do Microsoft Dynamics CRM: CRM Apps
Captura de tela do Microsoft Dynamics CRM: CRM Apps

Microsoft Dynamics CRM - Avaliações

Microsoft Dynamics CRM - Avaliações

Classificação geral
4.3
/
5 3572 avaliações
Excelente
1662

Muito bom
1389

Regular
417

Ruim
79

Péssimo
25

Relação qualidade/preço
4
Recursos
4.2
Praticidade
4
Suporte ao cliente
4.1
85% dos usuários recomendam este app
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


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Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


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Gedson S.

A no-nonsense CRM platform

The entire experience with Dynamics, from the initial setup to the daily use, has been painless and satisfying.


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Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


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Luke T.

A complete CRM

It is undoubtedly a software that takes an important factor in the management makes customers since being based on the cloud allows to keep the integration of the data apart the administration of the information becomes simpler and in an environment that significantly improves productivity and optimizes management time.


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Ty C.
Setor: Papel e produtos florestais
Porte da empresa: 10.001+ funcionários
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Dynamics in a league of it's own

Usado Diariamente durante Mais de dois anos
Avaliado em 15/11/2019
Fonte da avaliação: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Vantagens

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Desvantagens

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Sarah O.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
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Great customizable software but a pain to learn/set up!

Usado Diariamente durante Mais de dois anos
Avaliado em 06/12/2019
Fonte da avaliação: Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Vantagens

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Desvantagens

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Gedson S.
Setor: Telecomunicações
Porte da empresa: 51-200 funcionários
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A no-nonsense CRM platform

Usado Diariamente durante Mais de dois anos
Avaliado em 04/01/2020
Fonte da avaliação: Capterra

The entire experience with Dynamics, from the initial setup to the daily use, has been painless and satisfying.

Vantagens

* Simple and intuitive
* Easily customizable and adaptable
* Very versatile
* Cloud offer makes it a no-brainer

Desvantagens

Can be overwhelming if you don't know what you want to achieve with it, so make sure you get your ideas straight before the setup

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Julia T.
Setor: Escritório de advocacia
Porte da empresa: 201-500 funcionários
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There's Potential

Usado Diariamente durante Mais de um ano
Avaliado em 01/07/2019
Fonte da avaliação: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Vantagens

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Desvantagens

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Luke T.
Setor: Serviços e tecnologia da informação
Porte da empresa: 51-200 funcionários
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A complete CRM

Usado Outro durante Mais de dois anos
Avaliado em 12/01/2020
Fonte da avaliação: Capterra

It is undoubtedly a software that takes an important factor in the management makes customers since being based on the cloud allows to keep the integration of the data apart the administration of the information becomes simpler and in an environment that significantly improves productivity and optimizes management time.

Vantagens

It is one of the best CRM due to the ability it offers in relation to customer service and other aspects that favor in terms of productivity of the company, in addition to integration with Microsoft Office tools favor many aspects when working and the the best point in favor of the software is that all the management is in the cloud, offering apart an interface that keeps everything in order according to our needs.

Desvantagens

So far it has been a pleasant experience to use this software, I think a trial version is necessary for potential customers to enjoy an experience and see for themselves the capabilities of this product.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
7.9/10
Baseado em 3.572 usuários
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Preço do Microsoft Dynamics CRM

Preço do Microsoft Dynamics CRM

A partir de
US$ 10,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Relação qualidade/preço
4/5
Baseado em 3.572 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Microsoft Dynamics CRM

Recursos do Microsoft Dynamics CRM

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4.2/5
Baseado em 3.572 usuários
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Categorias

Mais informações sobre Microsoft Dynamics CRM

Mais informações sobre Microsoft Dynamics CRM

Principais recursos do Microsoft Dynamics CRM

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

Vantagens

- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options

Perguntas frequentes sobre o Microsoft Dynamics CRM

Perguntas frequentes sobre o Microsoft Dynamics CRM

Abaixo estão algumas perguntas frequentes sobre o Microsoft Dynamics CRM.

P: Que tipo de planos o Microsoft Dynamics CRM oferece?

O Microsoft Dynamics CRM oferece os seguintes planos de pagamento:

A partir de: US$ 10,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Dynamics 365 Plan 1: $115 per user/month Dynamics 365 Plan 2: From $210 per user/month Team Members Enterprise edition: $10 per user/month

P: Quais são os principais recursos do Microsoft Dynamics CRM?

O Microsoft Dynamics CRM oferece os seguintes recursos:

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

P: Quem costuma usar o Microsoft Dynamics CRM?

Os clientes habituais do Microsoft Dynamics CRM são:

Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Microsoft Dynamics CRM está?

O Microsoft Dynamics CRM está nos seguintes idiomas:

Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Turco

P: Que tipo de planos o Microsoft Dynamics CRM oferece?

O Microsoft Dynamics CRM tem os seguintes planos de preços:

Assinatura

P: O Microsoft Dynamics CRM é compatível com disponíveis móveis?

O Microsoft Dynamics CRM é compatível com os seguintes dispositivos:

Android, iPad

P: O Microsoft Dynamics CRM se integra com quais outros aplicativos?

O Microsoft Dynamics CRM se integra com os seguintes aplicativos:

3CLogic, AnytimeCollect, Customer Thermometer, Five9, OneSpan Sign, Pardot, Sitecore, Vivocha, Vocalcom, WhosOn

P: Que nível de suporte o Microsoft Dynamics CRM oferece?

O Microsoft Dynamics CRM oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone