Oracle CRM On Demand

Oracle CRM On Demand

Industry-specific on-demand CRM solution

4.3/5 (67 avaliações)

Resumo do Oracle CRM On Demand

Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.

Sales:
Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.

Marketing:
Whether the organization has a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI. With built-in email and web marketing, automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.

Service:
Oracle's CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability. CRM OnDemand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.

Call Center:
Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Chinês (simplificado), Holandês, Inglês, Francês, Alemão e outros 5, Italiano, Japonês, Coreano, Português, Espanhol

Oracle CRM On Demand - Avaliações

Classificação geral
4.3/5
85% avaliações positivas
33
Excelente
24
Muito bom
8
Regular
0
Ruim
2
Péssimo
Eric S.
Traduzir com Google

President / Principal / Solution Architect

Usado Diariamente durante Mais de dois anos
Avaliado em 16/10/2016
Fonte da avaliação: Capterra

I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Vantagens

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Desvantagens

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Rahul G.
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It's user friendly speed is excellent. also i have good experience as compared to other software.

Usado Semanal durante 6 a 12 meses
Avaliado em 01/12/2016
Fonte da avaliação: Capterra

I have been using this software for several days and it is giving a very excellent feel to me .

I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects.Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted.Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users.

Vantagens

Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Desvantagens

speed and user friendly

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Simon V.
Traduzir com Google

Oracle Tracks Sales

Usado Diariamente durante Mais de um ano
Avaliado em 07/09/2017
Fonte da avaliação: Capterra

I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly. We are on a sales team so we can also track revenue, gross profit, etc. We're able to charge shipping amounts based on the purchase too. The system allows us to see past due orders and hold customers accountable. Between Salesforce and Oracle, we use them every second of the day.

Vantagens

The software is our main database for tracking, shipping, and receiving incoming/outbound orders. We use this program every minute of the day to track what our customers are ordering and how we can better our services to provide the maximum amount of value. The Oracle database allows us to see real time what is going on, never delayed.

Desvantagens

The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Tim B.
Traduzir com Google

A great CRM solution for a good price

Usado Diariamente durante Mais de dois anos
Avaliado em 09/04/2018
Fonte da avaliação: Capterra

Vantagens

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Desvantagens

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Felix F.
Traduzir com Google

The definitive solution to solve many business problems, is able to provide a broad vision of the business

Usado Diariamente durante 6 a 12 meses
Avaliado em 09/05/2018
Fonte da avaliação: SoftwareAdvice

Vantagens

Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Desvantagens

Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do Oracle CRM On Demand

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Contact Oracle for detailed pricing information.

Recursos do Oracle CRM On Demand

  • API
  • Campos personalizados
  • Dados em tempo real
  • Gestão de calendários
  • Imagem de marca personalizável
  • Integração de e-mail
  • Lembretes
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Criação de relatórios personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Modelos personalizáveis
  • Pagamentos eletrônicos

Mais informações sobre Oracle CRM On Demand

Principais recursos do Oracle CRM On Demand

  • Ad hoc reporting
  • Automated reminders
  • Automatic notifications
  • Business intelligence
  • Calendar
  • Call Center
  • Campaign analysis
  • Configurable workflow
  • Contact management
  • Custom fields
  • Customizable branding
  • Dashboard
  • Data visualization
  • Forecasting
  • Integrations
  • Lead management
  • Marketing
  • Mobile Access
  • Opportunity management
  • Outlook integration
  • Permissions
  • Pipeline management
  • Real-time analytics
  • Sales
  • Search functionality
  • Single sign on
  • Trend analysis

Vantagens

  • Oracle CRM On Demand allows customers to interact with the service organization using any channel they wish including IVR, voice, and email.

  • Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so users can create and maintain a relevant solution library.

  • Monitor customer satisfaction and provide valuable feedback for agent performance management.

  • Maximize Oracle's best-of-breed analytics to monitor organizational efficiency and maintain continual process improvement.

  • Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability.

  • Perguntas frequentes sobre o Oracle CRM On Demand

    Abaixo estão algumas perguntas frequentes sobre o Oracle CRM On Demand.

    P: Que tipo de planos o Oracle CRM On Demand oferece?

    O Oracle CRM On Demand oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Contact Oracle for detailed pricing information.

    P: Quais são os principais recursos do Oracle CRM On Demand?

    O Oracle CRM On Demand oferece os seguintes recursos:

    • Ad hoc reporting
    • Automated reminders
    • Automatic notifications
    • Business intelligence
    • Calendar
    • Call Center
    • Campaign analysis
    • Configurable workflow
    • Contact management
    • Custom fields
    • Customizable branding
    • Dashboard
    • Data visualization
    • Forecasting
    • Integrations
    • Lead management
    • Marketing
    • Mobile Access
    • Opportunity management
    • Outlook integration
    • Permissions
    • Pipeline management
    • Real-time analytics
    • Sales
    • Search functionality
    • Single sign on
    • Trend analysis

    P: Quem costuma usar o Oracle CRM On Demand?

    Os clientes habituais do Oracle CRM On Demand são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Oracle CRM On Demand está?

    O Oracle CRM On Demand está nos seguintes idiomas:

    Chinês (simplificado), Holandês, Inglês, Francês, Alemão, Italiano, Japonês, Coreano, Português, Espanhol

    P: Que tipo de planos o Oracle CRM On Demand oferece?

    O Oracle CRM On Demand tem os seguintes planos de preços:

    Assinatura

    P: O Oracle CRM On Demand é compatível com disponíveis móveis?

    O Oracle CRM On Demand é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Oracle CRM On Demand se integra com quais outros aplicativos?

    O Oracle CRM On Demand se integra com os seguintes aplicativos:

    Adobe Marketing Cloud, AnytimeCollect, Handshake Direct, Loc8, Marketo, OneSpan Sign, Pepperi, Sofon Guided Solutions, TeamSupport, Vocalcom

    P: Que nível de suporte o Oracle CRM On Demand oferece?

    O Oracle CRM On Demand oferece as seguintes opções de suporte:

    Fórum, Base de conhecimento, Suporte online, Suporte por telefone

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