Salesforce Sales Cloud

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.4/5 (14063 avaliações)

Resumo do Salesforce Sales Cloud

O que é o Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.

Resumo do Salesforce Sales Cloud

Preços

A partir de
US$ 25,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)


Recursos do Salesforce Sales Cloud

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, América Latina, México, África e Oriente Médio
Idiomas
Inglês, Francês, Alemão, Italiano, Russo, Espanhol, Sueco

Capturas de tela

Captura de tela do Salesforce Sales Cloud:
Captura de tela do Salesforce Sales Cloud: Captura de tela do Salesforce Sales Cloud: Captura de tela do Salesforce Sales Cloud: Captura de tela do Salesforce Sales Cloud: Captura de tela do Salesforce Sales Cloud:

Salesforce Sales Cloud - Avaliações

Salesforce Sales Cloud - Avaliações

Classificação geral
4.4
/
5
Excelente
7405

Muito bom
5099

Regular
1222

Ruim
215

Péssimo
122

Relação qualidade/preço
4
Recursos
4.4
Praticidade
3.9
Suporte ao cliente
4.1
89% dos usuários recomendam este app
Dennis C.

CRM? Client Database? Candidate Tracking System? Well, Salesforce is the man!

Salesforce is a great tool in managing clienteles and candidates. It is great in terms of managing client and candidate relationship and gives the ambiance that they are talking to a real person without sacrificing too much time. You can also open it everywhere - on app, laptop or computer because all you need to do is to download the mobile version and you can access it using any browser.


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Avaliador Verificado

Easy to Use

We can track all of our leads and opportunities from how they are coming from all the way to the final disposition of the leads and everything in between. We are very happy with Salesforce and can't imagine ever using another CRM.


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Nicole J.

The Premier CRM Software

Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles, and Salesforce wins hands down. I can't stress enough how much your future self will thank you by choosing the right CRM program the first time.


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Sal T.

Salesforce: Helps Improve Internal Communications/External Customer X


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Marcus G.

Solid CRM That Can Do a Lot

Overall it has been great for me. As I said, once you get your salesforce process setup up, it's really easy to use, and the crashing that occurs is very minimal: it really only happens when your Salesforce admin tweaks with something. I can't speak to the cost (As I'm just a user), but from my perspective I would recommend it if you're looking for a solid CRM.


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Dennis C.
Setor: Terceirização/Deslocalização
Porte da empresa: 10.001+ funcionários
Traduzido para Português

CRM? Client Database? Candidate Tracking System? Well, Salesforce is the man!

Usado Diariamente durante Mais de dois anos
Avaliado em 17/08/2018
Fonte da avaliação: Capterra

Salesforce is a great tool in managing clienteles and candidates. It is great in terms of managing client and candidate relationship and gives the ambiance that they are talking to a real person without sacrificing too much time. You can also open it everywhere - on app, laptop or computer because all you need to do is to download the mobile version and you can access it using any browser.

Vantagens

Salesforce powers both our business development, sales, and recruiting efforts in our company. Salesforce makes it easy for us to know what is the last stage of a candidate, what are the next steps he needs to take in his candidacy for a single position, and also if he has already been talking to someone else in our company.

Salesforce also makes it possible for us to know what was the last message we sent out to a single candidate or client. It is also great in terms of establishing relationship because we can customize HTML emails as if we are sending a tailor-fitted email to a single person even-though it is just an email blast.

It is great as well in terms of driving sales and business development effort. We can keep track of the cadence of each possible client, and we can also indicate if they are set for a phone meeting or in-person meeting with our higher ops. The chatter is also great, and from time to time Salesforce gives us a snapshot of what we have done and what we are doing.

Desvantagens

I really don't have a lot of bad experience with regards to us using Salesforce. Maybe one thing they can improve on is how their technical support works. Sometimes they are not that helpful, and they are not that trained enough in resolving each person's concern.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Avaliador Verificado
Setor: Aparelhos médicos
Porte da empresa: 13-50 funcionários
Traduzido para Português

Easy to Use

Usado Diariamente durante Mais de dois anos
Avaliado em 10/03/2020
Fonte da avaliação: Capterra

We can track all of our leads and opportunities from how they are coming from all the way to the final disposition of the leads and everything in between. We are very happy with Salesforce and can't imagine ever using another CRM.

Vantagens

This product was very easy to install and includes a cloud version. For most small, medium and some larger size businesses, this software will meet all of your Sales and Marketing needs. This software is a great overall value for the price point. Customer service is great!

Desvantagens

There is a slight learning curve as this software has so must functionality and is very robust. Other than that the possibilities for your sales team with this software are limitless.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Nicole J.
Setor: Hotelaria
Porte da empresa: 2-10 funcionários
Traduzido para Português

The Premier CRM Software

Usado Diariamente durante 6 a 12 meses
Avaliado em 05/12/2019
Fonte da avaliação: Capterra

Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles, and Salesforce wins hands down. I can't stress enough how much your future self will thank you by choosing the right CRM program the first time.

Vantagens

In every company I have consulted for and worked for, we have used or switched to Salesforce. Once built out properly, it is an asset that is scalable and will continue to benefit your sales team. The functionalities are endless: Leads, Accounts, Opportunites, Metics calculators, pipeline management tables, Groups, and options to create products too! (This one was difficult to construct but I was more than ecstatic that I could use this for wholesale as well)
Let's talk about customer support: Very comprehensive. There is a whole website dedicated to tutorial videos, live chats, and Q&A boards. If you still can't figure out the problem they do have a real human you can speak to who will help you out.

Desvantagens

The learning curve to set up your salesforce correctly is rough if you have not done any Salesforce admin work before. Starting off with a small group is easier, and the program is more forgiving when you have fewer accounts, leads, etc, but as your org grows, you will want to ensure that Salesforce is set up correctly. Errors with when you have a lot of data will take a long time to fix.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

Sal T.
Setor: Produção audivisual
Traduzido para Português

Salesforce: Helps Improve Internal Communications/External Customer X

Avaliado em 21/09/2016
Fonte da avaliação: SoftwareAdvice

Vantagens

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Desvantagens

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Marcus G.
Setor: Serviços financeiros
Porte da empresa: 13-50 funcionários
Traduzido para Português

Solid CRM That Can Do a Lot

Usado Diariamente durante Mais de dois anos
Avaliado em 11/12/2019
Fonte da avaliação: Capterra

Overall it has been great for me. As I said, once you get your salesforce process setup up, it's really easy to use, and the crashing that occurs is very minimal: it really only happens when your Salesforce admin tweaks with something. I can't speak to the cost (As I'm just a user), but from my perspective I would recommend it if you're looking for a solid CRM.

Vantagens

Once you have your Salesforce process setup and streamlined, it's great to use. It's easy to access leads and opportunities and manage data inside them with relatively few issues. I also like the dashboard feature which allows you to see a lot of data from different reports in an aesthetically pleasing manner. I have never used the Zoho CRM, but I know my company switched over and has been using it for over 2 years now.

Desvantagens

The setup process can be difficult and might require some degree of coding logic. Like all software sometimes features won't work and you'll have to contact the salesforce administer within your company to fix it. Also, the reports can kind of be tricky to set up.

My biggest complaint is that no two people can edit a file at the same time. There have been times where I've spent 15 minutes inputting information in a file and tried to click save only to see an error message saying that someone else has edited the file. So I wish it would allow for real-time editing amongst co-workers or at least allow me to refresh the page while saving all the data I have already typed up.

I'm also not a fan of "lightning mode", which is the new UI that they are trying to push. Salesforce classic is just so much easier to use, and you can see so much data at one time when looking at leads/opportunities.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8.1/10
Baseado em 14.063 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Salesforce Sales Cloud

Preço do Salesforce Sales Cloud

A partir de
US$ 25,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Relação qualidade/preço
4/5
Baseado em 14.063 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Salesforce Sales Cloud

Recursos do Salesforce Sales Cloud

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4.4/5
Baseado em 14.063 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Salesforce Sales Cloud

Mais informações sobre Salesforce Sales Cloud

Principais recursos do Salesforce Sales Cloud

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Vantagens

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Análise do GetApp

Análise do GetApp

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

Dashboard

O que é o Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Social Profiles

Principais recursos do Salesforce Sales Cloud

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Lead Scoring

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Forecasts

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Social Enterprise Network

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Data.com

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Salesforce on Mobile

Integrações do Salesforce Sales Cloud

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Preço do Salesforce Sales Cloud

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Resumo do Salesforce Sales Cloud

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Perguntas frequentes sobre o Salesforce Sales Cloud

Perguntas frequentes sobre o Salesforce Sales Cloud

Abaixo estão algumas perguntas frequentes sobre o Salesforce Sales Cloud.

P: Que tipo de planos o Salesforce Sales Cloud oferece?

O Salesforce Sales Cloud oferece os seguintes planos de pagamento:

A partir de: US$ 25,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)

P: Quais são os principais recursos do Salesforce Sales Cloud?

O Salesforce Sales Cloud oferece os seguintes recursos:

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

P: Quem costuma usar o Salesforce Sales Cloud?

Os clientes habituais do Salesforce Sales Cloud são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Salesforce Sales Cloud está?

O Salesforce Sales Cloud está nos seguintes idiomas:

Inglês, Francês, Alemão, Italiano, Russo, Espanhol, Sueco

P: Que tipo de planos o Salesforce Sales Cloud oferece?

O Salesforce Sales Cloud tem os seguintes planos de preços:

Assinatura

P: O Salesforce Sales Cloud é compatível com disponíveis móveis?

O Salesforce Sales Cloud é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Salesforce Sales Cloud se integra com quais outros aplicativos?

O Salesforce Sales Cloud se integra com os seguintes aplicativos:

CogniDox, Gold Lasso, Intellect, InterWeave Smart Payment Gateway, Nirvaha Commissions, O2B, Reviso, Sofon Guided Solutions, SurveyGizmo, TeamSupport

P: Que nível de suporte o Salesforce Sales Cloud oferece?

O Salesforce Sales Cloud oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo