--- description: Avaliações detalhadas do SAP Customer Experience com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o SAP Customer Experience com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SAP Customer Experience - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/230/crm/software) > [SAP Customer Experience](/software/90379/sap-crm) # SAP Customer Experience Canonical: https://www.getapp.pt/software/90379/sap-crm Page: 1 / 11\ Seguinte: [Next page](https://www.getapp.pt/software/90379/sap-crm?page=2) > O SAP CRM On-Demand é uma solução de gestão do relacionamento com o cliente baseada na nuvem que se integra ao SAP ERP, formando parte do pacote empresarial completo da SAP. O software CRM oferece uma plataforma única para armazenar todas as informações da conta do cliente, bem como para gerenciar todas as comunicações com clientes. O SAP CRM permite alinhar as equipes de marketing, vendas e atendimento ao cliente por meio de informações de comportamento do cliente e análises de funil de vendas. A ferramenta pode ser usada por diversos departamentos para criar campanhas segmentadas, resolver problemas e fechar negócios. Dentro da solução, é possível monitorar o desempenho de funis de venda, acompanhar transações de venda em tempo real e fechar negócios e receber pagamentos. Além disso, é possível processar ordens de venda, visualizar o histórico de pedidos da conta e do cliente, criar campanhas de marketing e registrar e resolver problemas relacionados a suporte. > > Verdict: Rated **4.3/5** by 245 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 245 Avaliações | | Praticidade | 3.8/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SAP - **Founded**: 1999 ## Commercial Context - **Preço inicial**: 58,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Canadá, China, Estados Unidos, Japão, Reino Unido, Índia ## Recursos - API - Acesso para Celular - Automação de marketing - Banco de dados do cliente - Bate-papo ao vivo - CRM - Coleta de dados de multicanal - For Startups - Geração de leads - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão da comunicação - Gestão de campanhas - Gestão de canais - Gestão de clientes - Gestão de leads - Gestão do pipeline ## Opções de suporte - Bate-papo ## Category - [Sistemas CRM](https://www.getapp.pt/directory/230/crm/software) ## Categorias relacionadas - [Sistemas CRM](https://www.getapp.pt/directory/230/crm/software) - [Software de Gestão de Leads](https://www.getapp.pt/directory/339/lead-management/software) - [Software de Análise Preditiva de Leads](https://www.getapp.pt/directory/678/predictive-lead-scoring/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18769 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1716 reviews) 5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1755 reviews) ## Avaliações ### "One of the best user-friendly software\! A lot of versions for tailoring to your needs\! Great suppor" — 5.0/5 > **Reggie** | *10 de maio de 2018* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about this software is the ease of use. Even on others versions\! The colors, the presentation and more\! > > **Desvantagens**: It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience\! ----- ### "Very comprehensive and neatly design platform" — 5.0/5 > **Nasir** | *21 de novembro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions. > > **Desvantagens**: The documentation still needs a bit improvement, although it has improved a lot in last few years ----- ### "Why SAP CRM is better when it works with others." — 2.5/5 > **Sarah** | *17 de abril de 2015* | Consultoria de gestão | Recommendation rating: 6.0/10 > > **Vantagens**: I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business. > > **Desvantagens**: As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis. ----- ### "Customer Management Software" — 5.0/5 > **Diogo** | *30 de setembro de 2019* | Telecomunicações | Recommendation rating: 9.0/10 > > **Vantagens**: It is a software divided by departmental features. Access is granted upon login for specific transactions. Besides being a complete software, it is very functional > > **Desvantagens**: The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself. One suggestion would be to make a manual available for use. > > The tool is used in the company to manage from this the purchasing and sales logistics, the travel management of the employees. It is the most complex tool used in the company. ----- ### "SAP CRM is powerful, but lagging behind" — 4.0/5 > **Syed Saad** | *28 de outubro de 2019* | Manutenção predial | Recommendation rating: 8.0/10 > > **Vantagens**: Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already. > > **Desvantagens**: Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier. > > I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices. ----- Page: 1 / 11\ Seguinte: [Next page](https://www.getapp.pt/software/90379/sap-crm?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90379/sap-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data