RingCentral

RingCentral

Uma solução completa para sistemas telefônicos empresariais na nuvem

4.2/5 (744 avaliações)

Resumo do RingCentral

O que é o RingCentral?

O RingCentral, Inc. é um provedor global premiado de soluções de colaboração e comunicações unificadas em nuvem. Mais flexíveis e econômicas do que os antigos sistemas locais, as soluções do RingCentral permitem que os profissionais remotos e distribuídos de hoje sempre estejam conectados, não importa o lugar e o dispositivo. E possam colaborar por meio de voz, vídeo, mensagens entre a equipe, colaboração, SMS, conferência, reuniões online, central de contato e fax. O RingCentral oferece uma plataforma aberta que se integra aos principais apps de negócios atuais, oferecendo aos clientes a flexibilidade de criar seus próprios fluxos de trabalho.

O RingCentral tem como clientes mais de 350.000 organizações do mundo todo para oferecer maneiras inovadoras e seguras de conectar funcionários, aumentar a produtividade da força de trabalho, compartilhar conhecimento e fortalecer o relacionamento com os clientes. O RingCentral também foi reconhecido como Líder no Quadrante Mágico de Gartner de 2018 no quesito comunicações unificadas como serviço do mundo.

Resumo do RingCentral

Preços

A partir de
US$ 19,99/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do RingCentral

Dispositivos
Porte da empresa
P M G
Mercados
Canadá, Reino Unido, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do RingCentral:
Captura de tela do RingCentral: Captura de tela do RingCentral: On iPhone Captura de tela do RingCentral: RingCentral on iPhone Captura de tela do RingCentral: On iPad Captura de tela do RingCentral: Main Screen: iPad Captura de tela do RingCentral:

RingCentral - Avaliações

RingCentral - Avaliações

Classificação geral
4.2
/
5 744 avaliações
Excelente
375

Muito bom
228

Regular
92

Ruim
29

Péssimo
20

Relação qualidade/preço
4
Recursos
4.3
Praticidade
4.2
Suporte ao cliente
4
81% dos usuários recomendam este app
Justin B.

One of the most complete easy to use fully cloud solutions out there

If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.


Traduzir com Google
Tim C.

Great product...terrible cancellation process


Traduzir com Google
Lance S.

Equivalent alternatives exist at a significantly lower cost

Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.


Traduzir com Google
Harrison B.

Moderately easy-to-use Phone Software


Traduzir com Google
Amy M.

Like having a landline - inside your computer and cell phone

A very inexpensive way to enable all our staff to make calls to any country at any time. As a user, I find it highly easy to answer / make calls. As a manager, I really appreciate the ability to run reports on my staff's call volume, call durations, and to listen to recordings.


Traduzir com Google
Justin B.
Translate to Português

One of the most complete easy to use fully cloud solutions out there

Usado Diariamente durante Mais de dois anos
Avaliado em 21/04/2018
Fonte da avaliação: Capterra

If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

Vantagens

No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

Desvantagens

Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Tim C.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Translate to Português

Great product...terrible cancellation process

Usado Diariamente durante Mais de dois anos
Avaliado em 14/01/2020
Fonte da avaliação: Capterra

Vantagens

We have used RingCentral for about 10 years...the product has done well.

However, when it was time to cancel, the process is painful, laborious and down right ridiculous. The hoops and time I had to waste to cancel a $25/mo subscription was ludicrous.

We had already ported our number to Zendesk and just wanted to stop the account....GEEZ!!!!!!

Buyer beware.

Desvantagens

Cancellation was horrific. the process to terminate an account should be revisited.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Lance S.
Setor: Gestão da educação
Porte da empresa: 13-50 funcionários
Translate to Português

Equivalent alternatives exist at a significantly lower cost

Usado Diariamente durante Mais de dois anos
Avaliado em 11/12/2019
Fonte da avaliação: Capterra

Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.

Vantagens

Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Desvantagens

Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Harrison B.
Translate to Português

Moderately easy-to-use Phone Software

Avaliado em 29/08/2016
Fonte da avaliação: SoftwareAdvice

Vantagens

We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Desvantagens

To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 6.0/10

Amy M.
Setor: Software
Porte da empresa: 13-50 funcionários
Translate to Português

Like having a landline - inside your computer and cell phone

Usado Diariamente durante Mais de um ano
Avaliado em 24/01/2020
Fonte da avaliação: Capterra

A very inexpensive way to enable all our staff to make calls to any country at any time. As a user, I find it highly easy to answer / make calls. As a manager, I really appreciate the ability to run reports on my staff's call volume, call durations, and to listen to recordings.

Vantagens

My company uses RingCentral for our entire staff. I like being able to answer my phone from wherever I am - no need to be in the office - or even the country! I also manage a team of sales people, so we use the recording feature in order to be able to play back and listen to their sales calls - highly useful for those time we need to play back a call to hear exactly what the lead said (or what we offered).

Desvantagens

My number rings on both my computer and my cell phone. Most of the time I answer my ring central calls right from my computer right away - however my phone will keep ringing for 3 or 4 rings after I've already picked up on my computer. It's not a huge problem, but a bit annoying.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8.1/10
Baseado em 744 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do RingCentral

Preço do RingCentral

A partir de
US$ 19,99/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4/5
Baseado em 744 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do RingCentral

Recursos do RingCentral

API
Bate-papo
Conferências
Gestão da comunicação
Gravação de chamadas
Identificador de chamadas
Integração de CRM
Integração de terceiros
Mensagens instantâneas
Mensagens por voz
Monitoramento
Monitoração de chamadas
Notificações automáticas
Painel de atividades
Relatório de chamadas
Relatórios e estatística
Relatórios em tempo real
Roteamento de chamadas
Transferência de chamadas
Vídeo conferência
Recursos
4.3/5
Baseado em 744 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Perguntas frequentes sobre o RingCentral

Perguntas frequentes sobre o RingCentral

Abaixo estão algumas perguntas frequentes sobre o RingCentral.

P: Que tipo de planos o RingCentral oferece?

O RingCentral oferece os seguintes planos de pagamento:

A partir de: US$ 19,99/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do RingCentral?

Não temos informações sobre os recursos do RingCentral.

P: Quem costuma usar o RingCentral?

Os clientes habituais do RingCentral são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o RingCentral está?

O RingCentral está nos seguintes idiomas:

Inglês

P: Que tipo de planos o RingCentral oferece?

O RingCentral tem os seguintes planos de preços:

Assinatura

P: O RingCentral é compatível com disponíveis móveis?

O RingCentral é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O RingCentral se integra com quais outros aplicativos?

O RingCentral se integra com os seguintes aplicativos:

1CRM, Apptivo, Dropbox, Freshdesk, PCRecruiter, SalesExec, Salesforce Sales Cloud, TeamSupport, Zendesk, Zoho CRM

P: Que nível de suporte o RingCentral oferece?

O RingCentral oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo