--- description: Avaliações detalhadas do HappyFox Help Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o HappyFox Help Desk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.pt/software/90516/happyfox Page: 1 / 5\ Seguinte: [Next page](https://www.getapp.pt/software/90516/happyfox?page=2) > O HappyFox é um software de suporte ao cliente e suporte técnico tudo-em-um baseado na nuvem. O sistema de emissão de tíquetes do HappyFox permite a resolução rápida de problemas dos clientes por meio de um fluxo de trabalho eficiente de suporte ao cliente. A plataforma oferece uma base de conhecimento interna, um fórum da comunidade e um portal de suporte ao usuário final. > > Verdict: Rated **4.6/5** by 93 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 93 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HappyFox - **Location**: Irvine, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 24,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, basco, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, finlandês, francês, grego, hindi, húngaro, indonésio, inglês, irlandês, italiano, japonês, letão, lituano, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Bangladeche, Brasil, Bélgica, Canadá, Chile, Chéquia, Colômbia, Coreia do Sul, Dinamarca, Egito, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França and 25 more ## Recursos - @menções - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Acesso para Celular - Acompanhamento de atividades - Advanced Search - Agendamento de problemas - Agendamento de tarefas - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos - Asset Lifecycle Management ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.pt/directory/575/feedback-and-reviews-management/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.6/5 (792 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "HappyFox Help Desk - Best for ticketing system" — 4.0/5 > **Avaliador Verificado** | *24 de outubro de 2022* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. > > **Desvantagens**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. ----- ### "HappyFox, The Helpdesk for Humans" — 4.0/5 > **Avaliador Verificado** | *17 de fevereiro de 2019* | Emprego e contratação | Recommendation rating: 8.0/10 > > **Vantagens**: Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, > > **Desvantagens**: I've yet to see anything negative about this software. > > We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 de abril de 2018* | Software | Recommendation rating: 3.0/10 > > **Vantagens**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Desvantagens**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Great application\!" — 5.0/5 > **Avaliador Verificado** | *22 de abril de 2019* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease\! > > **Desvantagens**: Reports can be a bit hard to create but customer service was always there to help. > > Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. ----- ### "Helpful application for sales support" — 4.0/5 > **Avaliador Verificado** | *21 de maio de 2018* > > **Vantagens**: It has enabled us to have multiple representatives handing the incoming emails for 1 email address. > > **Desvantagens**: I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.getapp.pt/software/90516/happyfox?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90516/happyfox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data