
Sobre o ClickDesk
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.
ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.
The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.
Principais benefícios do ClickDesk
Dispositivos
Porte da empresa
Mercados
Austrália, Brasil, Canadá, China, Alemanha, Reino Unido, Índia, Japão, México, Estados Unidos e outros 5
Idiomas
inglês
Imagens








Recursos
Total de recursos do ClickDesk: 44
Alternativas
LiveAgent

DeskPRO

Zoho Desk

Zendesk

Avaliações
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- Porte da empresa: 201-500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Great way for social connections and messaging
Avaliado em 25/07/2018
Vantagens
Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
Desvantagens
A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

- Setor: Varejistas
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
Cost Effective Chat Service
Avaliado em 15/01/2019
Vantagens
Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
Desvantagens
Would benefit from a screen-sharing or file-sharing feature.
- Setor: Artigos esportivos
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Be careful... ClickDesk will charge for services not used... and will refuse to give a refund...
Avaliado em 27/10/2021
Vantagens
We used ClickDesk app for a few years, and it worked OK.
Desvantagens
We used ClickDesk for a number of years. Unfortunately, they charged us for a year’s worth of service we did not want. As soon as we saw the charge, we contacted ClickDesk and told them we were not using this service and requested a refund. ClickDesk said since they already charged us, they would not give us a refund. What kind of business does that? We do not think it is right to charge a company for a service they are not using. We are very disappointed with ClickDesk’s business practices. We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk. After this, we will no longer use ClickDesk, and we warn others to learn from our experience with ClickDesk and not use ClickDesk either.
- Setor: E-Learning
- Porte da empresa: 11-50 funcionários
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Useful
Avaliado em 18/09/2015
I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from...
I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
Vantagens
Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Desvantagens
Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I'm very happy
Avaliado em 06/04/2018
Vantagens
I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.
Desvantagens
I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.
Perguntas frequentes sobre o ClickDesk
Abaixo estão algumas perguntas frequentes sobre o ClickDesk.P: Que tipo de planos o ClickDesk oferece?
O ClickDesk oferece os seguintes planos de pagamento:
- A partir de: 14,99 US$/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Não disponível
ClickDesk is priced per operator per month. Free: free for 10 users Lite: $14.99/month/agent Pro: $24.99/month/agent Enterprise: $39.99/month/agent A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).
P: Quem costuma usar o ClickDesk?
Os clientes habituais do ClickDesk são:
Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
P: Em que idioma o ClickDesk está?
O ClickDesk está nos seguintes idiomas:
inglês
P: O ClickDesk é compatível com disponíveis móveis?
O ClickDesk é compatível com os seguintes dispositivos:
Android (celular)
P: O ClickDesk se integra com quais outros aplicativos?
O ClickDesk se integra com os seguintes aplicativos:
ActiveCampaign, Adobe Commerce, Agile CRM, Basecamp, BigCommerce, Capsule, Chargify, Constant Contact, FreshBooks, GetResponse, Gmail, Google Analytics 360, Help Scout, Highrise, Hootsuite, Join.Me, Joomla, Keap, Mailchimp, Meta for Business, OpenCart, PrestaShop, Redmine, Salesforce Sales Cloud, Shopify, Slack, Smartsheet, Unbounce, Vtiger CRM, WHMCS, Weebly, Wix, WordPress, Xero, Zapier, Zendesk, Zoho CRM
P: Que nível de suporte o ClickDesk oferece?
O ClickDesk oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para ClickDesk.