--- description: Avaliações detalhadas do Twilio com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Twilio com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de SMS em Massa](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.pt/software/90610/twilio-communications-platform Page: 1 / 21\ Seguinte: [Next page](https://www.getapp.pt/software/90610/twilio-communications-platform?page=2) > O Twilio traz uma API avançada para serviços telefônicos, permitindo que as empresas façam e recebam chamadas telefônicas e mensagens de texto. Permite que os programadores integrem facilmente vários métodos de comunicação e usem habilidades e códigos existentes de desenvolvimento da internet, para resolver problemas de comunicação. > > Verdict: Rated **4.4/5** by 505 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 505 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Twilio - **Location**: San Francisco, EUA - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 0,01 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: alemão, espanhol, francês, inglês, japonês, português do Brasil - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Japão, México, Nova Zelândia, Reino Unido, Singapura, Suíça, Taiwan, Áustria ## Recursos - API - Alertas/notificações - Alerts/Escalation - Análise de dados - Arquivo morto e retenção - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Ações ativadas por eventos - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Chatbot - Compras e recebimento - Comunicação multicanal - Comunicações unificadas ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de SMS em Massa](https://www.getapp.pt/directory/1291/sms-marketing/software) ## Categorias relacionadas - [Sistemas de SMS em Massa](https://www.getapp.pt/directory/1291/sms-marketing/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Sistemas VoIP](https://www.getapp.pt/directory/107/voip/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) ## Alternativas 1. [Omnisend](https://www.getapp.pt/software/112199/omnisend) — 4.7/5 (836 reviews) 2. [Klaviyo](https://www.getapp.pt/software/105931/klaviyo) — 4.6/5 (530 reviews) 3. [Mailchimp](https://www.getapp.pt/software/8268/mailchimp) — 4.5/5 (17642 reviews) 4. [ClickSend](https://www.getapp.pt/software/2057523/clicksend) — 4.3/5 (93 reviews) 5. [Bitrix24](https://www.getapp.pt/software/90602/bitrix24) — 4.2/5 (997 reviews) ## Avaliações ### "Very useful but getting more and more expensive" — 5.0/5 > **Sebastian** | *28 de junho de 2023* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc.. > > **Desvantagens**: As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio. > > You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use. ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 de abril de 2025* | Suprimentos e equipamentos para empresas | Recommendation rating: 9.0/10 > > **Vantagens**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Desvantagens**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- ### "Secure and cumbersome" — 3.0/5 > **Avaliador Verificado** | *29 de julho de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 3.0/10 > > **Vantagens**: It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. > > **Desvantagens**: My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. > > It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. ----- ### "Versatile messaging backbone for campaigns." — 5.0/5 > **Imogen R.** | *22 de maio de 2025* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: The progammable messaging APIs from Twilio enabled us to control the flow of SMS campaigns, particularly with event reminders and time sensitive promos. It’s like having a telecom platform that was as malleable as code. > > **Desvantagens**: There's a learning curve, particularly if you're not accustomed to APIs or cloud-based communication logic in general. Optimized best with some dev involvement. > > We use Twilio for automating the confirmation texts for our clients’ workshop sign-ups, feedback loops, etc. It’s allowed us to personalize our outreach efforts without scaling headcount a real game-changer for a boutique agency like ours. ----- ### "Great solution to phone campaigns" — 4.0/5 > **Josh** | *19 de maio de 2025* | Serviços jurídicos | Recommendation rating: 7.0/10 > > **Vantagens**: Twilio makes it easy to configure campaigns for phone numbers and services. The approval process takes time, but works great once everything is approved. > > **Desvantagens**: The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times. ----- Page: 1 / 21\ Seguinte: [Next page](https://www.getapp.pt/software/90610/twilio-communications-platform?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90610/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data