--- description: Avaliações detalhadas do Twilio com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Twilio com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de SMS em Massa](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.pt/software/90610/twilio-communications-platform Page: 1 / 21\ Seguinte: [Next page](https://www.getapp.pt/software/90610/twilio-communications-platform?page=2) > O Twilio traz uma API avançada para serviços telefônicos, permitindo que as empresas façam e recebam chamadas telefônicas e mensagens de texto. Permite que os programadores integrem facilmente vários métodos de comunicação e usem habilidades e códigos existentes de desenvolvimento da internet, para resolver problemas de comunicação. > > Verdict: Rated **4.4/5** by 502 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 502 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Twilio - **Location**: San Francisco, EUA - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 0,01 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: alemão, espanhol, francês, inglês, japonês, português do Brasil - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Japão, México, Nova Zelândia, Reino Unido, Singapura, Suíça, Taiwan, Áustria ## Recursos - API - Alertas/notificações - Alerts/Escalation - Análise de dados - Arquivo morto e retenção - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Ações ativadas por eventos - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Chatbot - Compras e recebimento - Comunicação multicanal - Comunicações unificadas ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de SMS em Massa](https://www.getapp.pt/directory/1291/sms-marketing/software) ## Categorias relacionadas - [Sistemas de SMS em Massa](https://www.getapp.pt/directory/1291/sms-marketing/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Sistemas VoIP](https://www.getapp.pt/directory/107/voip/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) ## Alternativas 1. [Omnisend](https://www.getapp.pt/software/112199/omnisend) — 4.7/5 (836 reviews) 2. [Klaviyo](https://www.getapp.pt/software/105931/klaviyo) — 4.6/5 (528 reviews) 3. [Mailchimp](https://www.getapp.pt/software/8268/mailchimp) — 4.5/5 (17603 reviews) 4. [ClickSend](https://www.getapp.pt/software/2057523/clicksend) — 4.3/5 (93 reviews) 5. [Bitrix24](https://www.getapp.pt/software/90602/bitrix24) — 4.2/5 (990 reviews) ## Avaliações ### "Very useful but getting more and more expensive" — 5.0/5 > **Sebastian** | *28 de junho de 2023* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc.. > > **Desvantagens**: As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio. > > You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use. ----- ### "Great solution to phone campaigns" — 4.0/5 > **Josh** | *19 de maio de 2025* | Serviços jurídicos | Recommendation rating: 7.0/10 > > **Vantagens**: Twilio makes it easy to configure campaigns for phone numbers and services. The approval process takes time, but works great once everything is approved. > > **Desvantagens**: The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times. ----- ### "Bredth not depth. Twilio is functional but unreliable with poor customer support." — 1.0/5 > **Luke** | *22 de março de 2025* | Telecomunicações | Recommendation rating: 0.0/10 > > **Vantagens**: Breadth of functionality. Twilio offers a significant variety of features to support many use cases. > > **Desvantagens**: The Twilio console and services more broadly are highly unreliable. Reliability issues wouldn't be a significant issue if their support team had product expertise and the capability to resolve issues but having worked with Twilio support on many occasions it seems like Twilio do not provide their team with the training and resources they need to support customers well. > > Very negative. Many of the reliability issues we have experienced with Twilio are easily reproducible and solvable but Twilio does not invest in resolving these issues or are not capable. It's worth noting we spend ~$20k USD per month with Twilio. We're by no means a significant customer for Twilio but we're certainly not a small one. ----- ### "Brilliant and seamless." — 4.0/5 > **Gideon** | *31 de março de 2025* | Produção audivisual | Recommendation rating: 9.0/10 > > **Vantagens**: Amazing integration capabilities and easy in setting up of the software. > > **Desvantagens**: Pricing of the software is far much higher compared to that of Wati. Developer should consider lowering its implementation cost. > > We have not had problems, the software guarantees continuity. ----- ### "Twilio is best in class, but at a cost" — 4.0/5 > **Pat** | *22 de maio de 2025* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: Twilio is the strongest messaging application for our product suite and makes the user experience seamless > > **Desvantagens**: Twilio costs are a bit high, making the cost hard to stomach as a company continues to scale. Others will get competitive on price. > > Twilio has been a great partner and has helped us grow and expand our product capabilities. But the cost continues to rise too. ----- Page: 1 / 21\ Seguinte: [Next page](https://www.getapp.pt/software/90610/twilio-communications-platform?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90610/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data