WebEngage

WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

4.6/5 (21 avaliações)

Resumo do WebEngage

WebEngage, a tool for automating communication across a user's lifecycle and helps companies send messages via:
Web Messages
In-app Messages
Push Notifications
Emails
Text Messages
Browser Push notifications

WebEngage's user CRM stores data from user profile(attributes) and user actions(events). It also has capabilities around deep data segmentation and personalisation using user profile data, behavioural data, lifecycle events, 3rd party data from CRM and logical constructs.

Cross-device tracking helps keep communication coherent and contextual, making the experience personalised and relevant. Integration with WebEngage is a one-time job and requires minimal assistance. Once the SDKs are integrated, the data starts to flow into WebEngage, making it measurable and actionable.

WebEngage also offers "Rolling Segments", meaning criteria can be defined dynamically rather than on the basis of queries.
Companies can segment their audiences by:
Who they are - User attributes
What they do - User behaviour
How they reach you - Technology they use

Preços

A partir de
US$ 199,00/mês
Opções de preços
Teste Grátis
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, Japão, América Latina, África e Oriente Médio

Idiomas

Chinês (simplificado), Checo, Holandês, Inglês, Filandês e outros 11, Francês, Alemão, Hebreu, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco

WebEngage - Avaliações

Classificação geral
4.6/5
100% avaliações positivas
12
Excelente
9
Muito bom
0
Regular
0
Ruim
0
Péssimo
Suhas R.
Traduzir com Google

It helped improve our sales conversion by 65%!

Usado Semanal durante Mais de um ano
Avaliado em 26/10/2017
Fonte da avaliação: Capterra

Vantagens

We were on the lookout for a marketing automation tool for a couple of months when we finally found out Webengage. One of our primary criteria for the tool was the the tool needed to have integration with Segment.com. All of our data was already being passed onto Segment.com and we did not want to make another tech integration. Since Webengage had this integration, it was fairly simple to get started with Webengage.

Webengage also offered a very useful and unique feature of customer journeys. This was our second criteria which we also could find in Webengage. We automate our marketing by defining rules such as, send SMS to a user if a user has signed up but not proceeded ahead within 5 days, wait for 2 days and then send an email, if user does not click this email, send a push notification, etc. This is by far our most used feature, which nicely incorporates all other features of Webengage.

Desvantagens

UI of the in-app and onsite notifications can be improved.
Some of the conditions that are set for these notifications some time do not work which leads to users being shown the same notification multiple times.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Aniket T.
Traduzir com Google

Our worn out hunt for THE email automation tool we wanted, ended with WebEngage

Usado Diariamente durante 1 a 5 meses
Avaliado em 22/09/2017
Fonte da avaliação: Capterra

We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that.

It packs the punch of big automation systems like Marketo, Eloqua or Responsys. But is much cheaper and tech stack is way more startup friendly.

Post WebEngage, we have much better control over targeting when it comes to communication. By sending right content in the right context, we have seen improvements all across the funnel.

Vantagens

Mapping out a user journey which everyone from techies to PMs to content writers, could understand was very important to us as a business. Most tools swung one way or the other, made for developers or made for people who didn't care about APIs. WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.

Desvantagens

The pricing model discourages experimentation and creates road-blocks in terms of on-boarding. For a tool which doesn't actually send emails / messages (they have integrations with all leading senders), the pricing is too steep based on number of active users / events you can send.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Mrinal S.
Traduzir com Google

This is simply a great tool for marketing Automation.

Usado Diariamente durante Mais de dois anos
Avaliado em 28/10/2017
Fonte da avaliação: Capterra

- Customer re-targeting
- Promoting flash sales to a large TG
- Personalized communication

Vantagens

- Comprehensiveness of offerings across multiple channels of communication
- Great Support team. Niket our SPOC from Webengage has been available literally 24*7 to help us with our queries
- Value for Money. Great pricing as compared to other tools in the market

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Soyinka M.
Traduzir com Google

A platform which empowers marketing to create large scale campaigns without going to the developer

Usado Diariamente durante Mais de um ano
Avaliado em 19/09/2017
Fonte da avaliação: Capterra

Cross device, cross platform, integrated and instantaneous campaigns on customer actions.

Vantagens

User journeys is the main value generator for marketing guys. Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven. Client support is awesome

Desvantagens

The response time on dashboard UI is slow.
The SDK is heavy to be integrated in client. But segment integration can take care of that. Still some code review is required on the app

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Shahin R.
Traduzir com Google

Web-engage has capably delivered in helping us @ eXtra.com engage better with our customers.

Usado Diariamente durante Mais de dois anos
Avaliado em 20/09/2017
Fonte da avaliação: Capterra

Exceptional customer engagement capabilities

Vantagens

Excellent customer targeting/re-targeting capabilities.
Clear and precise dashboards and back office.
Round the clock customer support.
Quick time to market.

Desvantagens

Can improve on some extended functionalities and validations on forms which inturn would help build more intuitive surveys.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10

Preço do WebEngage

A partir de
US$ 199,00/mês
Opções de preços
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing of an account is based on MAU (Monthly Active User) count. MAU is defined as total count of unique users interacting with any of these channels (website, mobile app, email, sms)in the last 30 days. WebEngage has custom pricing slabs for each account basis its MAU count. other details here - https://webengage.com/pricing/

Recursos do WebEngage

  • API
  • Integração de CRM
  • Integração de e-mail
  • Integração de terceiros
  • Integração do celular
  • Notificações automáticas

  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de redes sociais
  • Lembretes
  • Modelos personalizáveis
  • Pagamentos eletrônicos
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre WebEngage

Principais recursos do WebEngage

  • 3rd party integration
  • AB Testing
  • Advanced Custom Segmentation
  • Behavioral Targeting
  • Campaign Analytics & Reporting
  • Cross channel campaign management
  • Hyper-Personalisation
  • Lead Management
  • User CRM
  • User Journey Designers

Vantagens

Campaign Management
Lead Management
Segmentation
Cross channel customer journey builder
Campaign AB testing
Campaign Analytics and reporting
Advanced customer segmentation
Content personalisation
Behavioral targeting

Perguntas frequentes sobre o WebEngage

Abaixo estão algumas perguntas frequentes sobre o WebEngage.

P: Que tipo de planos o WebEngage oferece?

O WebEngage oferece os seguintes planos de pagamento:

A partir de: US$ 199,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

Pricing of an account is based on MAU (Monthly Active User) count. MAU is defined as total count of unique users interacting with any of these channels (website, mobile app, email, sms)in the last 30 days. WebEngage has custom pricing slabs for each account basis its MAU count. other details here - https://webengage.com/pricing/

P: Quais são os principais recursos do WebEngage?

O WebEngage oferece os seguintes recursos:

  • 3rd party integration
  • AB Testing
  • Advanced Custom Segmentation
  • Behavioral Targeting
  • Campaign Analytics & Reporting
  • Cross channel campaign management
  • Hyper-Personalisation
  • Lead Management
  • User CRM
  • User Journey Designers

P: Quem costuma usar o WebEngage?

Os clientes habituais do WebEngage são:

Grandes empresas, Empresas de médio porte

P: Em que idioma o WebEngage está?

O WebEngage está nos seguintes idiomas:

Chinês (simplificado), Checo, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco

P: Que tipo de planos o WebEngage oferece?

O WebEngage tem os seguintes planos de preços:

Assinatura

P: O WebEngage é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o WebEngage.

P: O WebEngage se integra com quais outros aplicativos?

O WebEngage se integra com os seguintes aplicativos:

BigCommerce, Bitium, Magento, Mailchimp, Mandrill, Salesforce Marketing Cloud, SendGrid, Shopify, Twilio Communications Cloud, Wordpress

P: Que nível de suporte o WebEngage oferece?

O WebEngage oferece as seguintes opções de suporte:

FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo