ShopKeep

ShopKeep

The simplest way to make smarter business decisions.

4.3/5 (657 avaliações)

Resumo do ShopKeep

O que é o ShopKeep?

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses. It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running. As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 25,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365. More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.

Resumo do ShopKeep

Preços

A partir de
US$ 49,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do ShopKeep

Dispositivos
Porte da empresa
P M G
Mercados
Canadá, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do ShopKeep:
Captura de tela do ShopKeep: Captura de tela do ShopKeep: Captura de tela do ShopKeep: Captura de tela do ShopKeep:

ShopKeep - Avaliações

ShopKeep - Avaliações

Classificação geral
4.3
/
5 657 avaliações
Excelente
397

Muito bom
157

Regular
44

Ruim
22

Péssimo
37

Relação qualidade/preço
4.1
Recursos
4.1
Praticidade
4.4
Suporte ao cliente
4.2
84% dos usuários recomendam este app
Angie F.

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.


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David G.

Good System For Smaller Minor League Sports Teams

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.


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Charleen C.

Cost of Goods Sold not included in Quickbooks Integration

Overall, it has been good except for the QuickBooks Integration.


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Denise K.

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.


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Adam G.

It seems they have gone downhill.....

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.


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Angie F.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
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Puts Square to shame

Usado Diariamente durante 1 a 5 meses
Avaliado em 28/06/2019
Fonte da avaliação: Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Vantagens

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Desvantagens

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

David G.
Setor: Esportes
Porte da empresa: 13-50 funcionários
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Good System For Smaller Minor League Sports Teams

Usado Diariamente durante Mais de dois anos
Avaliado em 29/10/2019
Fonte da avaliação: Capterra

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Vantagens

Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Desvantagens

In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system.

In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Charleen C.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
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Cost of Goods Sold not included in Quickbooks Integration

Usado Diariamente durante Mais de dois anos
Avaliado em 09/01/2020
Fonte da avaliação: SoftwareAdvice

Overall, it has been good except for the QuickBooks Integration.

Vantagens

I like how easy it is to use and for anyone to learn. I also like how quickly it updates information from Backoffice to the iPad.

Desvantagens

We've been using ShopKeep for 5 years now. During those 5 years, we've been using a third party app called Shogo that would take our sales, including Cost of Goods Sold (COGS) from ShopKeep and post it into QuickBooks. I have recently upgraded my plan because ShopKeep now integrates directly with QuickBooks, and I had dropped Shogo. Huge mistake! ShopKeep does not have COGS mapped to QuickBooks. That's like washing your hair without shampoo. For every sale, cost of goods sold needs to be booked at the same time or your profit margins are off. I find it ridiculous that they didn't think to include it as part of the integration. So if you want Cost of Goods Sold posted into QuickBooks you will have to manually do a journal entry.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Denise K.
Setor: Varejistas
Porte da empresa: 13-50 funcionários
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Review of ShopKeep

Usado Diariamente durante Mais de dois anos
Avaliado em 05/11/2019
Fonte da avaliação: Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Vantagens

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Desvantagens

I know this sounds crazy but I really don't have any negatives with this system.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Adam G.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
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It seems they have gone downhill.....

Usado Diariamente durante Mais de um ano
Avaliado em 28/07/2017
Fonte da avaliação: SoftwareAdvice

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Vantagens

The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Desvantagens

It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

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Resposta do Catherine

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 3.0/10

Recomendação do usuário
8.6/10
Baseado em 657 usuários
Compare as alternativas por recomendação dos usuários
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Preço do ShopKeep

Preço do ShopKeep

A partir de
US$ 49,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4.1/5
Baseado em 657 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do ShopKeep

Recursos do ShopKeep

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4.1/5
Baseado em 657 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre ShopKeep

Mais informações sobre ShopKeep

Principais recursos do ShopKeep

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

Perguntas frequentes sobre o ShopKeep

Perguntas frequentes sobre o ShopKeep

Abaixo estão algumas perguntas frequentes sobre o ShopKeep.

P: Que tipo de planos o ShopKeep oferece?

O ShopKeep oferece os seguintes planos de pagamento:

A partir de: US$ 49,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

P: Quais são os principais recursos do ShopKeep?

O ShopKeep oferece os seguintes recursos:

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

P: Quem costuma usar o ShopKeep?

Os clientes habituais do ShopKeep são:

Autônomos, Empresas de médio porte, Pequenas empresas

P: Em que idioma o ShopKeep está?

O ShopKeep está nos seguintes idiomas:

Inglês

P: Que tipo de planos o ShopKeep oferece?

O ShopKeep tem os seguintes planos de preços:

Assinatura

P: O ShopKeep é compatível com disponíveis móveis?

O ShopKeep é compatível com os seguintes dispositivos:

Android, iPad

P: O ShopKeep se integra com quais outros aplicativos?

O ShopKeep se integra com os seguintes aplicativos:

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, Mailchimp, MarginEdge, Preferred Payments, QuickBooks, QuickBooks Online

P: Que nível de suporte o ShopKeep oferece?

O ShopKeep oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo