Booker Software

Spa and Salon Business Management Software

4,1 /5 (914 avaliações) Escreva uma avaliação!

Resumo do Booker Software

O que é o Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Resumo do Booker Software

Preços

A partir de
US$ 129,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.


Recursos do Booker Software

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Mídias

Set up an ecommerce store in Booker
Use the calendar in Booker to shedule your appointments and book rooms
Booker lets customers book from Facebook
Offer services and deals from your Booker webiste
Customer satisfaction survey in Booker
Customer loyalty points in Booker
Booker lets you access appointments reports
Manage your product inventory in Booker
Use Booker to see your regular schedule
View recent appointments in Booker
Captura de tela do Booker Software: Set up an ecommerce store in Booker Captura de tela do Booker Software: Use the calendar in Booker to shedule your appointments and book rooms Captura de tela do Booker Software: Booker lets customers book from Facebook Captura de tela do Booker Software: Offer services and deals from your Booker webiste Captura de tela do Booker Software: Customer satisfaction survey in Booker Captura de tela do Booker Software: Customer loyalty points in Booker Captura de tela do Booker Software: Booker lets you access appointments reports Captura de tela do Booker Software: Manage your product inventory in Booker Captura de tela do Booker Software: Use Booker to see your regular schedule Captura de tela do Booker Software: View recent appointments in Booker

Booker Software - Avaliações

Booker Software - Avaliações

Classificação geral
4,1
/
5
Excelente
466

Muito bom
261

Regular
93

Ruim
33

Péssimo
61

Relação qualidade/preço
3,9
Recursos
4
Praticidade
4,2
Suporte ao cliente
4,1
80% dos usuários recomendam este app
Ashely S.

Book It!


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Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


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Cody S.

Excellent for Online Booking

Booker allowed us to track who did what and when and optimize our plans from there.


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Paul C.

Horrendous. Terrible Experience. Bad Platform. Bad Support.

zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker.


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Avaliador Verificado

Good but Pricey

My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.


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Ashely S.
Setor: Serviços ao consumidor
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Book It!

Usado Diariamente durante Mais de dois anos
Avaliado em 11/10/2018
Fonte da avaliação: Capterra

Vantagens

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Desvantagens

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Michael C.
Setor: Consultório médico
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Using it for our Med Spa

Usado Diariamente durante Mais de dois anos
Avaliado em 24/09/2019
Fonte da avaliação: Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Vantagens

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Desvantagens

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Cody S.
Setor: Cosmético
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Excellent for Online Booking

Usado Diariamente durante Mais de um ano
Avaliado em 06/10/2020
Fonte da avaliação: Capterra

Booker allowed us to track who did what and when and optimize our plans from there.

Vantagens

Booker was a great service for the business. It allowed the team to do our whole job in one interface. Appointment scheduling, marketing, referral tracking, everything! It's incredibly simple to use for booking and rebooking, and allowed us to process online bookings in a simple way to provide the best Guest Experience possible.

Desvantagens

Booker experienced a lot of downtime for maintenance while our company used it. We switched to a different service for a period. Booker, even with downtime, was a SIGNIFICANTLY GREATER experience, for both employee and customer.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Paul C.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Horrendous. Terrible Experience. Bad Platform. Bad Support.

Usado Diariamente durante 6 a 12 meses
Avaliado em 09/01/2018
Fonte da avaliação: Capterra

zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker.

Vantagens

I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium.

Desvantagens

Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example.

Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity.

You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats.

If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live.

There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist.

You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker.

Traduzido para o Português

Resposta do Booker

Paul,

We're sad to hear about the experience you had during your short time with Booker. This is not the experience we work to deliver, and we are sorry that we couldn¿t deliver something of value to you and your Spa.

If you're still having issues getting a response, please contact [email protected] and we'll make sure we get back to you ASAP.

Thank you,
- The Booker Team

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Avaliador Verificado
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Good but Pricey

Usado Diariamente durante Mais de dois anos
Avaliado em 29/07/2020
Fonte da avaliação: Capterra

My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.

Vantagens

I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on.

Desvantagens

The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Recomendação do usuário
8,2/10
Baseado em 914 usuários
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Preço do Booker Software

Preço do Booker Software

A partir de
US$ 129,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Relação qualidade/preço
3,9/5
Baseado em 914 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Booker Software

Recursos do Booker Software

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4/5
Baseado em 914 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre Booker Software

Mais informações sobre Booker Software

Principais recursos do Booker Software

  • 2-Way SMS Texting
  • 3rd party API integration
  • Appointment reminder emails
  • Attendance Management
  • Booker Marketing Network: Offer booking on partner websites
  • Built-in CRM
  • Credit card processing
  • Customer feedback surveys
  • Customized booking pages
  • Customized gift certificates
  • Direct website booking
  • Employee scheduling
  • Facebook booking
  • Integrated point-of-sale (POS) system
  • Inventory management
  • Mobile & tablet booking
  • Mobile payment processing
  • Social media promotions
  • Special offers, loyalty rewards programs & membership plans
  • Staff scheduling
  • Targeted email marketing campaigns
  • Various booking data reporting

Vantagens

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Perguntas frequentes sobre o Booker Software

    Perguntas frequentes sobre o Booker Software

    Abaixo estão algumas perguntas frequentes sobre o Booker Software.

    P: Que tipo de planos o Booker Software oferece?

    O Booker Software oferece os seguintes planos de pagamento:

    A partir de: US$ 129,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    P: Quais são os principais recursos do Booker Software?

    O Booker Software oferece os seguintes recursos:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    P: Quem costuma usar o Booker Software?

    Os clientes habituais do Booker Software são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o Booker Software está?

    O Booker Software está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Booker Software oferece?

    O Booker Software tem os seguintes planos de preços:

    Assinatura

    P: O Booker Software é compatível com disponíveis móveis?

    O Booker Software é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Booker Software se integra com quais outros aplicativos?

    O Booker Software se integra com os seguintes aplicativos:

    BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

    P: Que nível de suporte o Booker Software oferece?

    O Booker Software oferece as seguintes opções de suporte:

    FAQs, Fórum, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento