Booker Software

Spa and Salon Business Management Software

4,1 /5 (921 avaliações) Escreva uma avaliação!

Resumo do Booker Software

O que é o Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Resumo do Booker Software

Preços

A partir de
US$ 129,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.


Recursos do Booker Software

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Mídias

Set up an ecommerce store in Booker
Use the calendar in Booker to shedule your appointments and book rooms
Booker lets customers book from Facebook
Offer services and deals from your Booker webiste
Customer satisfaction survey in Booker
Customer loyalty points in Booker
Booker lets you access appointments reports
Manage your product inventory in Booker
Use Booker to see your regular schedule
Set up an ecommerce store in Booker
Captura de tela do Booker Software: Set up an ecommerce store in Booker Captura de tela do Booker Software: Use the calendar in Booker to shedule your appointments and book rooms Captura de tela do Booker Software: Booker lets customers book from Facebook Captura de tela do Booker Software: Offer services and deals from your Booker webiste Captura de tela do Booker Software: Customer satisfaction survey in Booker Captura de tela do Booker Software: Customer loyalty points in Booker Captura de tela do Booker Software: Booker lets you access appointments reports Captura de tela do Booker Software: Manage your product inventory in Booker Captura de tela do Booker Software: Use Booker to see your regular schedule Captura de tela do Booker Software: Set up an ecommerce store in Booker

Booker Software - Avaliações

Booker Software - Avaliações

Classificação geral
4,1
/
5
Excelente
469

Muito bom
262

Regular
95

Ruim
34

Péssimo
61

Relação qualidade/preço
3,9
Recursos
4
Praticidade
4,2
Suporte ao cliente
4,1
79% dos usuários recomendam este app
Ashely S.

Book It!


Traduzir com Google
Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


Traduzir com Google
Jill W.

Booker Provides the Right Details

We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile!


Traduzir com Google
Kristen P.

Decent but not great

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.


Traduzir com Google
Alexander R.

Booker is awesome compared to other software options

Very good experience


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Ashely S.
Setor: Serviços ao consumidor
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Book It!

Usado Diariamente durante Mais de dois anos
Avaliado em 11/10/2018
Fonte da avaliação: Capterra

Vantagens

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Desvantagens

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Michael C.
Setor: Consultório médico
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Using it for our Med Spa

Usado Diariamente durante Mais de dois anos
Avaliado em 24/09/2019
Fonte da avaliação: Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Vantagens

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Desvantagens

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Jill W.
Setor: Varejistas
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Booker Provides the Right Details

Usado Diariamente durante Mais de dois anos
Avaliado em 06/01/2021
Fonte da avaliação: Capterra

We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile!

Vantagens

Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities...

Desvantagens

The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Kristen P.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Decent but not great

Usado Diariamente durante Mais de dois anos
Avaliado em 24/01/2017
Fonte da avaliação: Capterra

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Vantagens

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Desvantagens

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Traduzido para o Português

Resposta do Booker

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

Thank you so much for using Booker!
- The Booker Team

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Alexander R.
Setor: Consultoria de gestão
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Booker is awesome compared to other software options

Usado Diariamente durante Mais de dois anos
Avaliado em 22/12/2020
Fonte da avaliação: Capterra

Very good experience

Vantagens

Definitely go with booker, I used the software for 5 years. It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action. So like I said I worked with booker for a long time and loved it, however the corporate branch of our company has recently forced the rest of us franchises to transition to another software that is not booker. Honestly I’m sad because booker was so much better than this new software is and there’s nothing we can really do. This is software is terrible as it has made the user experience of our employees and clients much more difficult, both of which were aspects that booker excelled in.

Desvantagens

Honestly nothing bad to say about booker

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8,2/10
Baseado em 921 usuários
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Preço do Booker Software

Preço do Booker Software

A partir de
US$ 129,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Relação qualidade/preço
3,9/5
Baseado em 921 usuários
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Recursos do Booker Software

Recursos do Booker Software

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4/5
Baseado em 921 usuários
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Categorias

Mais informações sobre Booker Software

Mais informações sobre Booker Software

Principais recursos do Booker Software

  • 2-Way SMS Texting
  • 3rd party API integration
  • Appointment reminder emails
  • Attendance Management
  • Booker Marketing Network: Offer booking on partner websites
  • Built-in CRM
  • Credit card processing
  • Customer feedback surveys
  • Customized booking pages
  • Customized gift certificates
  • Direct website booking
  • Employee scheduling
  • Facebook booking
  • Integrated point-of-sale (POS) system
  • Inventory management
  • Mobile & tablet booking
  • Mobile payment processing
  • Social media promotions
  • Special offers, loyalty rewards programs & membership plans
  • Staff scheduling
  • Targeted email marketing campaigns
  • Various booking data reporting

Vantagens

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Perguntas frequentes sobre o Booker Software

    Perguntas frequentes sobre o Booker Software

    Abaixo estão algumas perguntas frequentes sobre o Booker Software.

    P: Que tipo de planos o Booker Software oferece?

    O Booker Software oferece os seguintes planos de pagamento:

    A partir de: US$ 129,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    P: Quais são os principais recursos do Booker Software?

    O Booker Software oferece os seguintes recursos:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    P: Quem costuma usar o Booker Software?

    Os clientes habituais do Booker Software são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o Booker Software está?

    O Booker Software está nos seguintes idiomas:

    Inglês

    P: O Booker Software é compatível com disponíveis móveis?

    O Booker Software é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Booker Software se integra com quais outros aplicativos?

    O Booker Software se integra com os seguintes aplicativos:

    BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

    P: Que nível de suporte o Booker Software oferece?

    O Booker Software oferece as seguintes opções de suporte:

    FAQs, Fórum, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento