Booker Software

Booker Software

Spa and Salon Business Management Software

4.1/5 (899 avaliações)

Resumo do Booker Software

O que é o Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Resumo do Booker Software

Preços

A partir de
US$ 1.295,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.


Recursos do Booker Software

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do Booker Software:
Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Captura de tela do Booker Software: Set up an ecommerce store in Booker

Booker Software - Avaliações

Booker Software - Avaliações

Classificação geral
4.1
/
5 899 avaliações
Excelente
462

Muito bom
257

Regular
91

Ruim
33

Péssimo
56

Relação qualidade/preço
4
Recursos
4
Praticidade
4.2
Suporte ao cliente
4.2
80% dos usuários recomendam este app
Ashely S.

Book It!


Traduzir com Google
Tonya H.

Booker is a very useful tool in our Spa

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.


Traduzir com Google
Connie W.

Keeping everyone on the same page

The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be. The flexibility of having booker app on our phone lets us have everything we need at all times.


Traduzir com Google
Brad M.

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.


Traduzir com Google
Sharmila M.

Booker review

I hated them and will never go back. Absolutely negligent business practices by their vendor companies.


Traduzir com Google
Ashely S.
Setor: Serviços ao consumidor
Porte da empresa: 13-50 funcionários
Traduzir com Google

Book It!

Usado Diariamente durante Mais de dois anos
Avaliado em 11/10/2018
Fonte da avaliação: Capterra

Vantagens

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Desvantagens

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Tonya H.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzir com Google

Booker is a very useful tool in our Spa

Usado Diariamente durante Mais de dois anos
Avaliado em 11/12/2019
Fonte da avaliação: Capterra

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

Vantagens

You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Desvantagens

Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Connie W.
Setor: Hotelaria
Porte da empresa: 2-10 funcionários
Traduzir com Google

Keeping everyone on the same page

Usado Diariamente durante Mais de dois anos
Avaliado em 30/09/2019
Fonte da avaliação: Capterra

The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be. The flexibility of having booker app on our phone lets us have everything we need at all times.

Vantagens

Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way!

Desvantagens

I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Brad M.
Setor: Editoras
Porte da empresa: 2-10 funcionários
Traduzir com Google

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Usado Diariamente durante Mais de dois anos
Avaliado em 30/10/2017
Fonte da avaliação: GetApp

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.

Vantagens

Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

Desvantagens

Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Sharmila M.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzir com Google

Booker review

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/10/2019
Fonte da avaliação: Capterra

I hated them and will never go back. Absolutely negligent business practices by their vendor companies.

Vantagens

When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

Desvantagens

The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Recomendação do usuário
8.3/10
Baseado em 899 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Booker Software

Preço do Booker Software

A partir de
US$ 1.295,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Relação qualidade/preço
4/5
Baseado em 899 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Booker Software

Recursos do Booker Software

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4/5
Baseado em 899 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Mais informações sobre Booker Software

Mais informações sobre Booker Software

Principais recursos do Booker Software

  • 2-Way SMS Texting
  • 3rd party API integration
  • Appointment reminder emails
  • Attendance Management
  • Booker Marketing Network: Offer booking on partner websites
  • Built-in CRM
  • Credit card processing
  • Customer feedback surveys
  • Customized booking pages
  • Customized gift certificates
  • Direct website booking
  • Employee scheduling
  • Facebook booking
  • Integrated point-of-sale (POS) system
  • Inventory management
  • Mobile & tablet booking
  • Mobile payment processing
  • Social media promotions
  • Special offers, loyalty rewards programs & membership plans
  • Staff scheduling
  • Targeted email marketing campaigns
  • Various booking data reporting

Vantagens

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Análise do GetApp

    Análise do GetApp

    Booker is a cloud-based business management platform providing local service businesses with a fully redundant infrastructure that helps them run their businesses around the clock from a computer, tablet, or smartphone. Booker helps businesses grow their client base, book customer appointments, process payments, manage employees, track inventory, and build long-term customer relationships. Customers who use Booker can book appointments and class schedules, even after business hours, from the company’s website, social media accounts, or mobile app.

    Booker makes the daily demands of running a local business easier while eliminating the need for ongoing technology updates and troubleshooting. Every data point captured is backed up and secured online, so business owners never have to worry about defective or stolen hard drives. Some of Booker’s core features include the Booker Marketing Network, Facebook booking app, integrated credit card processing, comprehensive data management, and its suite of customer retention tools.

    Despite Booker's robust data collection methodology, its reports and analytics feature makes it easy for managers and business owners to manage their customer, sales, employee, and inventory data.

    O que é o Booker Software?

    For organizations looking for a technology platform that can address the many different aspects of running a business – attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships – Booker provides a full-featured ecommerce and business management system, all in one place. It enables businesses to sell their services online through their website, mobile app, at their business location, and through a network of partner sites.

    It simplifies payment processing, automatically keeps track of inventory, manages staff scheduling, and generates real-time reports, among other things. Because the Booker platform is all-in-one, every client interaction – from booking to payment method to upsell to retention – is tied back to a customer record, affording businesses a clear insight into when and why customers patronize them, allowing them to serve their customers better.

     Booker can be used across devices for anywhere, anytime access.

    Principais recursos do Booker Software

    Booker Marketing Network

    Paying customers are the lifeblood of any business. Booker helps businesses attract new clients and book customers through the Booker Marketing Network, which makes your business bookable on top-rated sites and apps like Yelp, MapQuest, and SpaJour. Once signed up, customers can book directly from your profile page through a “Book Now” button.

    Partner sites in the Booker Marketing Network have a combined estimated total of 160 million customer visits per month, which dramatically expands your presence. And unlike other online advertising platforms, the Booker Marketing Network doesn’t require upfront payment, as it’s strictly pay-for-performance. If you get no bookings, you pay nothing.

    The Booker Marketing Network is a pay-for-performance network that allows businesses to reach a wider customer base.

    Facebook Booking App

    With Booker, customers are free to book appointments from whenever and wherever it’s convenient for them. Booker’s Facebook booking app gives social media users the ability to make appointments or schedule classes and services through your Facebook business page’s “Book Now” button.

    A “Buy Now” button for gift certificates can also be installed.

     Booker's Facebook booking app adds a handy "Book Now" button to your Facebook business page.

    Integrated Credit Card Processing

    Booker’s integrated credit card processing and point-of-sale solution provides businesses with the requisite tools to successfully sell their services. It comes with a comprehensive sales management system that facilitates transaction processing, tracking, and reporting.

    It enables businesses to accept credit and debit card payments, create customized gift certificates that can be made available online, in-store, and on the company’s Facebook page, and turn mobile devices into instant payment processors, making the checkout process virtually pain-free for your customers.

    "Booker makes selling to customers easier through various payment channels - debit and credit card, PayPal, cash and check, and so on.

    Comprehensive Data Management

    Because data is captured and stored in one facility, Booker makes it easy for businesses to manage key data pertaining to clients, employees, inventory, and bookings. Schedules are seamlessly integrated across all booking channels, and the mobile app allows managers to manage staff schedule anywhere, anytime, and from any device.

    Booker’s reporting and analytics feature lets businesses discover trends and gain solid insight into the factors affecting customer behavior and business processes. Access to customer and business data is regulated through role-based access controls. For example, in a spa or salon, therapists or stylists are given varying levels of access to customer data, including reporting and management functions that largely depend on their managerial level and degree of responsibility.

    Booker's reporting dashboard gives business owners comprehensive real-time insight into how their business is faring.

    Customer Retention Tools

    Retaining existing customers is less costly than acquiring new ones. Booker allows businesses to build long-lasting relationships with customers through its suite of retention tools. Booker’s dedicated mobile appointment app, the Booker Customer App, works on iOS, Android and Kindle devices. It lets your customers book appointments from their mobile device anywhere, anytime.

    The loyalty points program gives companies the ability to devise customer reward campaigns for referrals, online bookings, and product purchases. Membership plans and prepaid bundles (e.g., five-pack yoga class, 10-pack massage, five eyebrow waxes), called series, can also be launched to secure repeat business. Survey tools help streamline the process of creating, distributing, and analyzing customer surveys.

    Booker's dedicated appointment app keeps your business at the forefront of your loyal customers' minds.

    Integrações do Booker Software

    Booker has ready-made integrations with merchant processors like Clover, Mercury, subLyme, Integrity, and Web2Pay. [MailChimp] (http://www.getapp.com/marketing-software/a/mailchimp/) is Booker’s email partner. Booker also has partnerships with sites like Google, Yelp, AOL’s MapQuest, SpaFinder Wellness, BeautyBooked, BeautyNow by Groupon, Lifebooker, Locality.com, and SpaJour.

    Booker is also directly integrated with Frederick, the smart automated marketing platform that fills your empty appointment slots. Frederick offers a no-risk, 14-day free trial. To learn more about Frederick and get started today, [click here] (http://marketing.hirefrederick.com/free-trial/?utm_campaign=Directory&utm_source=GetApp&utm_medium=Profile/) .

    Preço do Booker Software

    Depending on what your business needs, Booker offers several subscription options. Basic costs $85 a month and includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and ecommerce, optional credit card processing, and offers add-ons like Frederick, Booker Customer App, and Booker Marketing Network.

    Standard, which costs a monthly $135, includes all Basic features plus unlimited document storage, loyalty points and rewards, and membership management. Booker also offers customization options for multi-location businesses through Plus. It includes all Standard features plus multi-location options, custom customer fields, IP lock, quick login, and Booker API access options. Plus pricing can be discussed with the Booker sales team.

    Resumo do Booker Software

    • All-in-one business management platform for local service and class-based businesses
    • Contains tools that automate the process of attracting and booking customers, simplify the sales experience, manage various data types, and create meaningful customer relationships
    • Has native mobile apps for iPhones, iPads, and Androids for on-the-go business management
    • Integrates with merchant processors, MailChimp, and various online booking services
    • Offers scalable subscription options to meet the demands of your business

    Perguntas frequentes sobre o Booker Software

    Perguntas frequentes sobre o Booker Software

    Abaixo estão algumas perguntas frequentes sobre o Booker Software.

    P: Que tipo de planos o Booker Software oferece?

    O Booker Software oferece os seguintes planos de pagamento:

    A partir de: US$ 1.295,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    P: Quais são os principais recursos do Booker Software?

    O Booker Software oferece os seguintes recursos:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    P: Quem costuma usar o Booker Software?

    Os clientes habituais do Booker Software são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Booker Software está?

    O Booker Software está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Booker Software oferece?

    O Booker Software tem os seguintes planos de preços:

    Assinatura

    P: O Booker Software é compatível com disponíveis móveis?

    O Booker Software é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Booker Software se integra com quais outros aplicativos?

    O Booker Software se integra com os seguintes aplicativos:

    BirdEye, FrontdeskAI, Google Analytics, Infusionsoft, Infusionsoft, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Twitter

    P: Que nível de suporte o Booker Software oferece?

    O Booker Software oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo