Workable

What I like most about Workable is that it is intuitive and easy to use. We do very little training when we add employees to use the system. I also like how the system saves what I've been working on and can return to my notes without having to start over from the beginning.

Right now, there is nothing that I would complain about or change with Workable.

This was our first ATS and it was an easy place to start and learn the system.

It needs a better candidate tracking method. If a person applies to more than one job or to a job more than once - there is no feature to consolidate the candidate information. You spend a lot of time clicking between screens to figure out previous interactions. The customer service was hands down the absolute worst I have ever seen. Any time I had an issue - I would be told that it was my fault and there was nothing they could do - specifically from one IT tech over and over. I finally requested to deal with someone else and that helped somewhat.When it was time to renew, we were reassured that the price would not be changing - there would be no increase in the annual bill (monthly payments are not an option). Then we were sent the invoice - with an additional $1300 on it. What? I asked out rep what the deal was and got completely blown off. I was told it was a charge that they added every year. I asked her about her promise that the bill was the same and was told yes and we added the extra charge - we do that to everyone. What?! Then she stopped answering my emails and calls. Needless to say - we will be changing at the end of our contract this year.

The customizability of everything that Workable has makes the experience for the candidate so smooth. We can find out what information we're looking for right in the application.
Reviewing, sharing, evaluating candidates have never been easier! The timeline tells you all the communication and actions taken with the candidate and the tabs organize the topic so that you can easily see all evaluations at once.
Integration with Outlook/Microsoft 365 has made my workflow so smooth as well.
Customer support is also SO helpful whenever I have a question, I know someone will be able to help me with it.

There are a few features I wish Workable had.
1. while we are able to have the candidate's first name and last name, there is no placeholder for preferred names (Johnathan Smith's first name will always be Johnathan unless we manually type "John" or something else.)

2. A place where we can send a link to a sourced candidate's application instead of creating a separate google doc with their information or filling out the application on their behalf. ICIMS has a way to send a personalized link and login to candidates to see their application + fill in blanks.