Workable

Workable enables us to adhere to governance during all stages of employment, and the smooth and organized procedures enable us to choose the appropriate candidate with full transparency. It's great that Workable integrates with all the different recruitment sites, especially Linked, which simplifies job posting procedures by our team without incurring additional costs. The procedures for receiving and collecting applications are done automatically, where I can extract status reports at any time, which show a summary of the number of applicants, their names, other years, and many other details that can be shown as needed. Workable helps us a lot during the screening of applicants to prepare a list of candidates, as we can exclude those who do not meet the conditions easily, and extract a list of the best applicants. Workable enables us to send acceptance and rejection notices to applicants, and we can also schedule and schedule interviews. It is also great that during the interviews we can create a file for each applicant and include all the documents he submitted with the interview evaluation.

As for my experience with Workable, I was able to interact with all the tools easily, and did not face any difficulties.

This was our first ATS and it was an easy place to start and learn the system.

It needs a better candidate tracking method. If a person applies to more than one job or to a job more than once - there is no feature to consolidate the candidate information. You spend a lot of time clicking between screens to figure out previous interactions. The customer service was hands down the absolute worst I have ever seen. Any time I had an issue - I would be told that it was my fault and there was nothing they could do - specifically from one IT tech over and over. I finally requested to deal with someone else and that helped somewhat.When it was time to renew, we were reassured that the price would not be changing - there would be no increase in the annual bill (monthly payments are not an option). Then we were sent the invoice - with an additional $1300 on it. What? I asked out rep what the deal was and got completely blown off. I was told it was a charge that they added every year. I asked her about her promise that the bill was the same and was told yes and we added the extra charge - we do that to everyone. What?! Then she stopped answering my emails and calls. Needless to say - we will be changing at the end of our contract this year.