Workable

I can’t believe the scorecard feature wasn’t in the standardized ratings! This is a great feature even though my team doesn’t utilize it enough.

Better scorecard- I wish a candidate could have one cumulative scorecard per user where hiring team could score them. Instead, there’s a scorecard for each step of the funnel for each user. If I forget to ask questions in the screen, I can’t just make them empty for the next round, I have to do a whole new repetitive card.

You also have to click around a bit to find this and access it.

The customizability of everything that Workable has makes the experience for the candidate so smooth. We can find out what information we're looking for right in the application.
Reviewing, sharing, evaluating candidates have never been easier! The timeline tells you all the communication and actions taken with the candidate and the tabs organize the topic so that you can easily see all evaluations at once.
Integration with Outlook/Microsoft 365 has made my workflow so smooth as well.
Customer support is also SO helpful whenever I have a question, I know someone will be able to help me with it.

There are a few features I wish Workable had.
1. while we are able to have the candidate's first name and last name, there is no placeholder for preferred names (Johnathan Smith's first name will always be Johnathan unless we manually type "John" or something else.)

2. A place where we can send a link to a sourced candidate's application instead of creating a separate google doc with their information or filling out the application on their behalf. ICIMS has a way to send a personalized link and login to candidates to see their application + fill in blanks.

I like that I am able to review candidates from my phone or desktop, that I am able to leave comments and feedback and rate candidates right from the system, and that it has lots of bulk features like emailing in bulk and communicating with candidates via email and text. I also like it that we can post to different countries.

The main thing I do not like about this system is that its integration features do not always work, I just found out that although Checkr, a background check software that conducts background checks all over the world is able to do this, it does not integrate fully with Workable as they claim it does, so you can only send a background check request through Workable for US candidates but not for international candidates. There are many things that are not customizable and are easily accommodated with other systems I have used in the past, like the requisition fields. You also cannot store your in-house job description templates in Workable, you can only either cut and paste or use them from Workable job descriptions. The number one thing, I am very disappointed with is their customer support, it is terrible, they take days to answer, although their salespersons claimed that customer support is 24/7, this is not true and it is false information. You do not have 24/7 customer support over the phone, email, or live chat. Phone line, nobody answers EVER, email expect no response or at least a day or 2 wait. Chat is the only way you may have faster service. But their agents are not very helpful nor knowledgeable of the process. I used Paylocity in the past which is not just an ATS but HRIS all in one, and their customer support is exceptional, you always get an answer and anyone that you reach out to is very knowledgeable of the product, Workable can learn a lot from it.

One of the most useful features of Workable is the ability to take notes at any point along the way. You may use Workable to send and receive candidate emails through the system, including a notifications page that functions something like a telephone. It has several AI integrations.

As Workable is still a relatively young ATS that requires updates and a little of effort, reporting and other more complicated functionalities are a bit limited. Workable isn't the best choice if you want a tool that can do whatever you want it to.