Dynamics 365

Dynamics 365

ERP and CRM applications from Microsoft

4.3/5 (3662 avaliações)

Resumo do Dynamics 365

O que é o Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Resumo do Dynamics 365

Preços

A partir de
US$ 115,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.


Recursos do Dynamics 365

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês e outros 18, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco

Capturas de tela

Captura de tela do Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking
Captura de tela do Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Captura de tela do Dynamics 365: Microsoft Dynamics 365 finance and operations reports Captura de tela do Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Captura de tela do Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 - Avaliações

Dynamics 365 - Avaliações

Classificação geral
4.3
/
5
Excelente
1707

Muito bom
1422

Regular
425

Ruim
82

Péssimo
26

Relação qualidade/preço
4
Recursos
4.2
Praticidade
4
Suporte ao cliente
4.1
85% dos usuários recomendam este app
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


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Agnes M.

Good System for Savings and Credit Coopertaive Societies

I loved Dynamics, its ease of implementation and use.


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Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


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Layne L.

It's like Salesforce, except that many third party programs don't integrate with it.


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Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


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Ty C.
Setor: Papel e produtos florestais
Porte da empresa: 10.001+ funcionários
Traduzido para Português

Dynamics in a league of it's own

Usado Diariamente durante Mais de dois anos
Avaliado em 15/11/2019
Fonte da avaliação: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Vantagens

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Desvantagens

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Agnes M.
Setor: Bancos
Porte da empresa: 51-200 funcionários
Traduzido para Português

Good System for Savings and Credit Coopertaive Societies

Usado Diariamente durante Mais de dois anos
Avaliado em 02/03/2020
Fonte da avaliação: Capterra

I loved Dynamics, its ease of implementation and use.

Vantagens

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash.

The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics.

The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time.

We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process.

Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Desvantagens

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Sarah O.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para Português

Great customizable software but a pain to learn/set up!

Usado Diariamente durante Mais de dois anos
Avaliado em 06/12/2019
Fonte da avaliação: Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Vantagens

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Desvantagens

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Layne L.
Setor: Editoras
Porte da empresa: 51-200 funcionários
Traduzido para Português

It's like Salesforce, except that many third party programs don't integrate with it.

Usado Diariamente durante Mais de dois anos
Avaliado em 19/07/2018
Fonte da avaliação: Capterra

Vantagens

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Desvantagens

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 3.0/10

Timothy J.
Setor: Hospitais e Saúde
Porte da empresa: 201-500 funcionários
Traduzido para Português

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Usado Diariamente durante Mais de dois anos
Avaliado em 01/02/2020
Fonte da avaliação: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Vantagens

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Desvantagens

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
7.9/10
Baseado em 3.662 usuários
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Preço do Dynamics 365

Preço do Dynamics 365

A partir de
US$ 115,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Relação qualidade/preço
4/5
Baseado em 3.662 usuários
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Recursos do Dynamics 365

Recursos do Dynamics 365

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4.2/5
Baseado em 3.662 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Dynamics 365

Mais informações sobre Dynamics 365

Principais recursos do Dynamics 365

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Perguntas frequentes sobre o Dynamics 365

Perguntas frequentes sobre o Dynamics 365

Abaixo estão algumas perguntas frequentes sobre o Dynamics 365.

P: Que tipo de planos o Dynamics 365 oferece?

O Dynamics 365 oferece os seguintes planos de pagamento:

A partir de: US$ 115,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.

P: Quais são os principais recursos do Dynamics 365?

O Dynamics 365 oferece os seguintes recursos:

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

P: Quem costuma usar o Dynamics 365?

Os clientes habituais do Dynamics 365 são:

Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas

P: Em que idioma o Dynamics 365 está?

O Dynamics 365 está nos seguintes idiomas:

Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco

P: Que tipo de planos o Dynamics 365 oferece?

O Dynamics 365 tem os seguintes planos de preços:

Assinatura

P: O Dynamics 365 é compatível com disponíveis móveis?

O Dynamics 365 é compatível com os seguintes dispositivos:

Android, iPhone

P: O Dynamics 365 se integra com quais outros aplicativos?

O Dynamics 365 se integra com os seguintes aplicativos:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

P: Que nível de suporte o Dynamics 365 oferece?

O Dynamics 365 oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone