Dynamics 365

Dynamics 365

ERP and CRM applications from Microsoft

4.3/5 (3512 avaliações)

Resumo do Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Preços

A partir de
US$ 115,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês e outros 18, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco

Dynamics 365 - Avaliações

Classificação geral
4.3/5
86% avaliações positivas
1628
Excelente
1379
Muito bom
406
Regular
76
Ruim
23
Péssimo
Suthan C.
Traduzir com Google

This product settles on choices simpler in light of the fact that the incorporated information is ac

Usado Diariamente durante Mais de um ano
Avaliado em 18/05/2019
Fonte da avaliação: Capterra

Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.

Vantagens

Simple to utilize, not costly, and easy to explore.

Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well.

Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required.

Client support is great with the FAQ and choices that are truly required.

I can mass information to One Drive and access it synchronized with my work area.

On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up.

It has a ton of additional items.

The portable application is valuable for checking reports or access information when visiting clients or not before a work station.

This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit.

All capacities you need are effectively accessible with a tick or contact.

There are applications accessible for Android, iOS and Windows Phone.

Desvantagens

It has issues when an update is discharged.

Isn't easy to use for new clients or learners.

Requires a long customization to begin running

Sign in portable application is excessively moderate. An excess of reaction time.

Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu.

It just backings Internet Explorer based programs.

Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required.

Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant.

Poor and troublesome joining with Gmail might be an issue.

No visit effectively accessible.

It's moderate to spare information since it's cloud based. It relies upon web speed.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Nagish K.
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Best in the Bests, CRM and ERP all together

Usado Diariamente durante 6 a 12 meses
Avaliado em 18/10/2018
Fonte da avaliação: Capterra

Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics.

Vantagens

Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy to adopt. Accessing and managing from PC, Mobile or a Web Browser makes it more accessible and more powerful. The look and feel (Controls/features/UI) for a different kind of user is another best thing which makes it standout. Both Enterprise and Business edition are fantastic when it comes to their design and functionalities, and the integrations with office 365 and other social apps give a lot more control and features and security which no any other CRM or ERP can, that's why I love it.

Desvantagens

It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Alfredo R.
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The simplicity of the tool. It was easy to get used to.Adding SKU in bulk is also dynamic and useful

Avaliado em 13/03/2018
Fonte da avaliação: Capterra

Vantagens

1296/5000
Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance.

Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button.
What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc.

Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning.

The system is also very easy to customize without the need of any programming knowledge.

Desvantagens

A single contact record can not be associated with more than one company.
Many of our clients manage multiple sites, so we have many duplicate contacts.

Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations.

The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use.

Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry.

Opportunity totals can be easily accumulated, but not the actual opportunity list.

Licenses are limited to full access or read only, something in between would be useful too.

You can not see the exact amount of data stored in your entities.

This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users.

Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that.

It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Shahid S.
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Dynamics CRM is the leading industry CRM

Usado Diariamente durante Mais de dois anos
Avaliado em 20/08/2019
Fonte da avaliação: GetApp

Our sales process has improve and the processing time has been reduced for all orders. Dynamics has empower our sales team to make right decisions, they feel equipped with all necessary information. We are able to create better visibility for everyone and work sales performance management.

Vantagens

Reporting is made very easy with Dynamics, there are so many inbuilt templates for report and dashboard which can serve most of the needs. Our Sales flow has improve with Dynamic in place with better lead management. Sales team is most benefited as they feel equipped with the necessary information and they achieve better results. Page layout is very user friendly for all records, like opportunity, quote, account. The support team is very prompt and helpful, with their help you can use Dynamics to the best of it capabilities.

Desvantagens

The only thing that I come across is, inline edit capability is not available in the reports. Apart I am very happy and satisfied using Dynamics

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Avaliador Verificado
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Dynamics 365 for Sales

Usado Diariamente durante Mais de dois anos
Avaliado em 11/01/2019
Fonte da avaliação: Capterra

Vantagens

- Its very intuitive specially after the unified interface introduced by Microsoft we have a seamless interface across all platforms including Web, Tablet, Mobile.
- Integration with any system including MS office, Outlook, Dynamics AX, NAV, GP is pretty straightforward after the advent of CDS platform.
- The power platform (Power BI, MS Flow, Power Apps) is a power pack of creating very handy utilities for your business.
- With power apps i have created multiple apps for my business users with zero programming skills.
-Power BI platform allows you to create comprehensive reports using OOB templates available for Sales, Service Management etc.
- The licensing is pretty straight forward and generous. With one Customer engagement license i was able to utilize almost everything under the Dynamics 365 umbrella including power apps, power BI and MS Flow etc.

Desvantagens

- The mobile application is not very great. There are very frequent crashes and it just doesn't provide that experience which an end user expects out of such a great platform. However, MS had made up for it by introducing the power apps feature.
- Some features are just too hard to implement. It all looks good from the list of features that the platform has to offer but when you actually want to implement it, the data required to simulate that feature is a piece of work e.g. Sales AI, Relationship Assistant

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10

Preço do Dynamics 365

A partir de
US$ 115,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Recursos do Dynamics 365

  • Gestão de conformidade
  • Gestão de estoques
  • Gestão do fluxo de trabalho
  • Integração de terceiros
  • Painel de atividades

  • API
  • Acompanhamento de atividades
  • Armazenamento de documentos
  • Auditoria
  • Campos personalizados
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Gerenciamento de faturas
  • Importação/exportação de dados
  • Monitoramento
  • Notificações automáticas
  • Rastreamento de estoque
  • Registro de auditoria
  • Relatórios e estatística
  • Relatórios em tempo real

Mais informações sobre Dynamics 365

Principais recursos do Dynamics 365

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Perguntas frequentes sobre o Dynamics 365

Abaixo estão algumas perguntas frequentes sobre o Dynamics 365.

P: Que tipo de planos o Dynamics 365 oferece?

O Dynamics 365 oferece os seguintes planos de pagamento:

A partir de: US$ 115,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

P: Quais são os principais recursos do Dynamics 365?

O Dynamics 365 oferece os seguintes recursos:

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

P: Quem costuma usar o Dynamics 365?

Os clientes habituais do Dynamics 365 são:

Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas

P: Em que idioma o Dynamics 365 está?

O Dynamics 365 está nos seguintes idiomas:

Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco

P: Que tipo de planos o Dynamics 365 oferece?

O Dynamics 365 tem os seguintes planos de preços:

Assinatura

P: O Dynamics 365 é compatível com disponíveis móveis?

O Dynamics 365 é compatível com os seguintes dispositivos:

Android, iPhone

P: O Dynamics 365 se integra com quais outros aplicativos?

O Dynamics 365 se integra com os seguintes aplicativos:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

P: Que nível de suporte o Dynamics 365 oferece?

O Dynamics 365 oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone