Dynamics 365

Dynamics 365

ERP and CRM applications from Microsoft

4.3/5 (3572 avaliações)

Resumo do Dynamics 365

O que é o Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more. With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Resumo do Dynamics 365

Preços

A partir de
US$ 115,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.


Recursos do Dynamics 365

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês e outros 18, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco

Capturas de tela

Captura de tela do Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking
Captura de tela do Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Captura de tela do Dynamics 365: Microsoft Dynamics 365 finance and operations reports Captura de tela do Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Captura de tela do Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 - Avaliações

Dynamics 365 - Avaliações

Classificação geral
4.3
/
5 3572 avaliações
Excelente
1662

Muito bom
1389

Regular
417

Ruim
79

Péssimo
25

Relação qualidade/preço
4
Recursos
4.2
Praticidade
4
Suporte ao cliente
4.1
85% dos usuários recomendam este app
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


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Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


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Gedson S.

A no-nonsense CRM platform

The entire experience with Dynamics, from the initial setup to the daily use, has been painless and satisfying.


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Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


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Luke T.

A complete CRM

It is undoubtedly a software that takes an important factor in the management makes customers since being based on the cloud allows to keep the integration of the data apart the administration of the information becomes simpler and in an environment that significantly improves productivity and optimizes management time.


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Ty C.
Setor: Papel e produtos florestais
Porte da empresa: 10.001+ funcionários
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Dynamics in a league of it's own

Usado Diariamente durante Mais de dois anos
Avaliado em 15/11/2019
Fonte da avaliação: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Vantagens

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Desvantagens

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Sarah O.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
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Great customizable software but a pain to learn/set up!

Usado Diariamente durante Mais de dois anos
Avaliado em 06/12/2019
Fonte da avaliação: Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Vantagens

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Desvantagens

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Gedson S.
Setor: Telecomunicações
Porte da empresa: 51-200 funcionários
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A no-nonsense CRM platform

Usado Diariamente durante Mais de dois anos
Avaliado em 04/01/2020
Fonte da avaliação: Capterra

The entire experience with Dynamics, from the initial setup to the daily use, has been painless and satisfying.

Vantagens

* Simple and intuitive
* Easily customizable and adaptable
* Very versatile
* Cloud offer makes it a no-brainer

Desvantagens

Can be overwhelming if you don't know what you want to achieve with it, so make sure you get your ideas straight before the setup

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Julia T.
Setor: Escritório de advocacia
Porte da empresa: 201-500 funcionários
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There's Potential

Usado Diariamente durante Mais de um ano
Avaliado em 01/07/2019
Fonte da avaliação: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Vantagens

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Desvantagens

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Luke T.
Setor: Serviços e tecnologia da informação
Porte da empresa: 51-200 funcionários
Traduzir com Google

A complete CRM

Usado Outro durante Mais de dois anos
Avaliado em 12/01/2020
Fonte da avaliação: Capterra

It is undoubtedly a software that takes an important factor in the management makes customers since being based on the cloud allows to keep the integration of the data apart the administration of the information becomes simpler and in an environment that significantly improves productivity and optimizes management time.

Vantagens

It is one of the best CRM due to the ability it offers in relation to customer service and other aspects that favor in terms of productivity of the company, in addition to integration with Microsoft Office tools favor many aspects when working and the the best point in favor of the software is that all the management is in the cloud, offering apart an interface that keeps everything in order according to our needs.

Desvantagens

So far it has been a pleasant experience to use this software, I think a trial version is necessary for potential customers to enjoy an experience and see for themselves the capabilities of this product.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
7.9/10
Baseado em 3.572 usuários
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Preço do Dynamics 365

Preço do Dynamics 365

A partir de
US$ 115,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Relação qualidade/preço
4/5
Baseado em 3.572 usuários
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Recursos do Dynamics 365

Recursos do Dynamics 365

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de faturas
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4.2/5
Baseado em 3.572 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Dynamics 365

Mais informações sobre Dynamics 365

Principais recursos do Dynamics 365

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Perguntas frequentes sobre o Dynamics 365

Perguntas frequentes sobre o Dynamics 365

Abaixo estão algumas perguntas frequentes sobre o Dynamics 365.

P: Que tipo de planos o Dynamics 365 oferece?

O Dynamics 365 oferece os seguintes planos de pagamento:

A partir de: US$ 115,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.

P: Quais são os principais recursos do Dynamics 365?

O Dynamics 365 oferece os seguintes recursos:

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

P: Quem costuma usar o Dynamics 365?

Os clientes habituais do Dynamics 365 são:

Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas

P: Em que idioma o Dynamics 365 está?

O Dynamics 365 está nos seguintes idiomas:

Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco

P: Que tipo de planos o Dynamics 365 oferece?

O Dynamics 365 tem os seguintes planos de preços:

Assinatura

P: O Dynamics 365 é compatível com disponíveis móveis?

O Dynamics 365 é compatível com os seguintes dispositivos:

Android, iPhone

P: O Dynamics 365 se integra com quais outros aplicativos?

O Dynamics 365 se integra com os seguintes aplicativos:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

P: Que nível de suporte o Dynamics 365 oferece?

O Dynamics 365 oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone