NABD System

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4.6/5 (38 avaliações)

Resumo do NABD System

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Preços

A partir de
US$ 0,00/mês
Opções de preços
Avaliação gratuita
Gratuito
Licença única
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Árabe, Holandês, Inglês, Francês, Alemão, Russo, Ucraniano

NABD System - Avaliações

Classificação geral
4.6/5
92% avaliações positivas
27
Excelente
8
Muito bom
3
Média
0
Ruim
0
Péssimo
Avaliador Verificado
Traduzir com Google

A great product that helped us manage customers service requests efficiently and faster

Avaliado em 18/11/2015
Fonte da avaliação: GetApp

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Vantagens

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Desvantagens

The dynamic report generator

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Ryan C.
Traduzir com Google

Top notch customer service!

Usado Diariamente durante 1 a 5 meses
Avaliado em 26/02/2018
Fonte da avaliação: Capterra

Ticketing system used in patient complaint tracking for company/process/product improvement.

Vantagens

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat

Desvantagens

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Ahmed H.
Traduzir com Google

Very good

Usado Diariamente durante Mais de um ano
Avaliado em 29/03/2019
Fonte da avaliação: Capterra

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Vantagens

Technical Support is very good and always helpful.

Desvantagens

Front End a little bit can be enhanced more.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Mohamed E.
Traduzir com Google

A great product that helped us manage customers service requests efficiently and faster

Avaliado em 25/04/2015
Fonte da avaliação: Capterra

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Avaliador Verificado
Traduzir com Google

We have a great experience both with NABD tool and the staff.

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/06/2017
Fonte da avaliação: GetApp

Vantagens

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Desvantagens

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do NABD System

A partir de
US$ 0,00/mês
Opções de preços
Avaliação gratuita
Gratuito
Licença única
Assinatura
Relação qualidade/preço

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Recursos do NABD System

  • API
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis

  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de terceiros
  • Notificações automáticas
  • Pagamentos eletrônicos
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre NABD System

Principais recursos do NABD System

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Vantagens

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

Perguntas frequentes sobre o NABD System

Abaixo estão algumas perguntas frequentes sobre o NABD System.

P: Que tipo de planos o NABD System oferece?

O NABD System oferece os seguintes planos de pagamento:

A partir de: US$ 0,00/mês

Modelo de preços: Gratuito, Licença única, Assinatura

Avaliação gratuita: Disponível

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

P: Quais são os principais recursos do NABD System?

O NABD System oferece os seguintes recursos:

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

P: Quem costuma usar o NABD System?

Os clientes habituais do NABD System são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o NABD System está?

O NABD System está nos seguintes idiomas:

Árabe, Holandês, Inglês, Francês, Alemão, Russo, Ucraniano

P: Que tipo de planos o NABD System oferece?

O NABD System tem os seguintes planos de preços:

Gratuito, Licença única, Assinatura

P: O NABD System é compatível com disponíveis móveis?

O NABD System é compatível com os seguintes dispositivos:

Android, iPhone

P: O NABD System se integra com quais outros aplicativos?

O NABD System se integra com os seguintes aplicativos:

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

P: Que nível de suporte o NABD System oferece?

O NABD System oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo