NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4,6 /5 (38 avaliações) Escreva uma avaliação!

Resumo do NABD System

O que é o NABD System?

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Resumo do NABD System

Preços

A partir de
US$ 0,01/mês

Opções de preços

Teste Grátis
Licença única
Gratuito
Assinatura
Relação qualidade/preço

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month


Recursos do NABD System

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Alemão, Francês, Holandês, Inglês, Russo, Ucraniano, Árabe

Mídias

User Dashboard
Analytics and Reporting
Collect Customer Feedback
Knowledge Base
Consolidated Case View
Social Media Integration and Sentiment Analysis
Customer Portal
Subtasks creation
Visual Business Process Management Designer
Routing Rules
NABD System - Vídeo NABD System - Vídeo NABD System - Vídeo Captura de tela do NABD System: User Dashboard Captura de tela do NABD System: Analytics and Reporting Captura de tela do NABD System: Collect Customer Feedback Captura de tela do NABD System: Knowledge Base Captura de tela do NABD System: Consolidated Case View Captura de tela do NABD System: Social Media Integration and Sentiment Analysis Captura de tela do NABD System: Customer Portal Captura de tela do NABD System: Subtasks creation Captura de tela do NABD System: Visual Business Process Management Designer Captura de tela do NABD System: Routing Rules

NABD System - Avaliações

NABD System - Avaliações

Classificação geral
4,6
/
5
Excelente
27

Muito bom
8

Regular
3

Ruim
0

Péssimo
0

Relação qualidade/preço
4,6
Recursos
4,5
Praticidade
4,5
Suporte ao cliente
4,9
92% dos usuários recomendam este app
Bella W.

Nabd is a perfect website

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side


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Avaliador Verificado

NABD is great tool for managing support via multiple channels

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.


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Mohamed E.

Our experience with the system


Traduzir com Google
Mohamed A.

Excellent experience implementing and using NABD system Your review: Very good customer...

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.


Traduzir com Google
Harry E.

Wow amazing CRM

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing


Traduzir com Google
Bella W.
Traduzido para o Português
Traduzido para o Português

Nabd is a perfect website

Avaliado em 22/06/2016
Fonte da avaliação: GetApp

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Vantagens

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Traduzido para o Português
Traduzido para o Português

NABD is great tool for managing support via multiple channels

Avaliado em 07/10/2015
Fonte da avaliação: GetApp

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Vantagens

1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors

Desvantagens

Chat capabilities need some advanced features like chat transferring and chat to ticket

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Mohamed E.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Our experience with the system

Usado Diariamente durante 6 a 12 meses
Avaliado em 27/02/2019
Fonte da avaliação: Capterra

Vantagens

online access ...
customer portal....

Desvantagens

very complex...
very slow...
not flexible...

Traduzido para o Português

Resposta do NABD

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Mohamed A.
Setor: Escritório executivo
Traduzido para o Português
Traduzido para o Português

Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui

Avaliado em 26/10/2015
Fonte da avaliação: GetApp

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Harry E.
Traduzido para o Português
Traduzido para o Português

Wow amazing CRM

Avaliado em 20/06/2016
Fonte da avaliação: GetApp

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Vantagens

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Recomendação do usuário
8,8/10
Baseado em 38 usuários
Compare as alternativas por recomendação dos usuários
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Preço do NABD System

Preço do NABD System

A partir de
US$ 0,01/mês
Teste Grátis
Licença única
Gratuito
Assinatura
Relação qualidade/preço

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Relação qualidade/preço
4,6/5
Baseado em 38 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do NABD System

Recursos do NABD System

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4,5/5
Baseado em 38 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre NABD System

Mais informações sobre NABD System

Principais recursos do NABD System

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Vantagens

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

Perguntas frequentes sobre o NABD System

Perguntas frequentes sobre o NABD System

Abaixo estão algumas perguntas frequentes sobre o NABD System.

P: Que tipo de planos o NABD System oferece?

O NABD System oferece os seguintes planos de pagamento:

A partir de: US$ 0,01/mês

Modelo de preços: Licença única, Gratuito, Assinatura

Teste Grátis: Disponível

Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month

P: Quais são os principais recursos do NABD System?

O NABD System oferece os seguintes recursos:

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

P: Quem costuma usar o NABD System?

Os clientes habituais do NABD System são:

Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

P: Em que idioma o NABD System está?

O NABD System está nos seguintes idiomas:

Alemão, Francês, Holandês, Inglês, Russo, Ucraniano, Árabe

P: Que tipo de planos o NABD System oferece?

O NABD System tem os seguintes planos de preços:

Licença única, Gratuito, Assinatura

P: O NABD System é compatível com disponíveis móveis?

O NABD System é compatível com os seguintes dispositivos:

Android, iPhone

P: O NABD System se integra com quais outros aplicativos?

O NABD System se integra com os seguintes aplicativos:

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

P: Que nível de suporte o NABD System oferece?

O NABD System oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo