Resumo do NABD System
O que é o NABD System?
NABD® is a Customer Service Software for fast and agility service. DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT Start capturing the VOICE of your Customer across all channels to gain actionable insight. Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue. Evidence decisions and actions taken to resolve customer issues. Capture and analyze all forms of customer feedback to improve business success Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go. Comply with industry case management standards and legislation. Define service level agreements and monitor service performance. About NABD NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfactionResumo do NABD System
Preços
Opções de preços
Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month
Recursos do NABD System
Capturas de tela
NABD System - Avaliações
NABD System - Avaliações
A great product that helped us manage customers service requests efficiently and faster
We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.
Top notch customer service!
Ticketing system used in patient complaint tracking for company/process/product improvement.
Very good
Technical support is very impressive even if there is any problem it will be solved from them ASAP
A great product that helped us manage customers service requests efficiently and faster
We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.
We have a great experience both with NABD tool and the staff.
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A great product that helped us manage customers service requests efficiently and faster
Vantagens
The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
Desvantagens
The dynamic report generator
Top notch customer service!
Ticketing system used in patient complaint tracking for company/process/product improvement.
Vantagens
The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat
Desvantagens
It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.
Very good
Technical support is very impressive even if there is any problem it will be solved from them ASAP
Vantagens
Technical Support is very good and always helpful.
Desvantagens
Front End a little bit can be enhanced more.
A great product that helped us manage customers service requests efficiently and faster
We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.
We have a great experience both with NABD tool and the staff.
Vantagens
Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.
Desvantagens
Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.
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Preço do NABD System
Preço do NABD System
Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month
Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month
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Recursos do NABD System
Recursos do NABD System
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Categorias
Categorias
Vídeos e Tutoriais
Vídeos e Tutoriais
Mais informações sobre NABD System
Mais informações sobre NABD System
Principais recursos do NABD System
- Advanced user and executive dasboards
- Automatically recommend next best action for agents
- Capture Cases from Facebook/Twitter
- Capture Cases from email
- Correspondence templates for HTML emails, word
- Customized Reports and Advanced Analytics
- Dynamic routing rules
- Easily Setup your customer service system within few minutes
- Extended case management to front and back office agents
- Integration APIs
- Load Balancing to manage workload across the team
- Multi company
- Reminder - Follow Ups - Alerts - To Do list
- Self Service web and mobile portal
- Standard best practice workflow
- Streamline and automate customer cases handling
- Strong security features and fine grained access control
- Work from a prioritized action queue for activities and task
- Workflow engine and workflow designer for custom workflows
Vantagens
Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
Perguntas frequentes sobre o NABD System
Perguntas frequentes sobre o NABD System
Abaixo estão algumas perguntas frequentes sobre o NABD System.
P: Que tipo de planos o NABD System oferece?
O NABD System oferece os seguintes planos de pagamento:
A partir de: US$ 0,00/mês
Modelo de preços: Gratuito, Licença única, Assinatura
Teste Grátis: Disponível
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month
P: Quais são os principais recursos do NABD System?
O NABD System oferece os seguintes recursos:
- Advanced user and executive dasboards
- Automatically recommend next best action for agents
- Capture Cases from Facebook/Twitter
- Capture Cases from email
- Correspondence templates for HTML emails, word
- Customized Reports and Advanced Analytics
- Dynamic routing rules
- Easily Setup your customer service system within few minutes
- Extended case management to front and back office agents
- Integration APIs
- Load Balancing to manage workload across the team
- Multi company
- Reminder - Follow Ups - Alerts - To Do list
- Self Service web and mobile portal
- Standard best practice workflow
- Streamline and automate customer cases handling
- Strong security features and fine grained access control
- Work from a prioritized action queue for activities and task
- Workflow engine and workflow designer for custom workflows
P: Quem costuma usar o NABD System?
Os clientes habituais do NABD System são:
Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas
P: Em que idioma o NABD System está?
O NABD System está nos seguintes idiomas:
Árabe, Holandês, Inglês, Francês, Alemão, Russo, Ucraniano
P: Que tipo de planos o NABD System oferece?
O NABD System tem os seguintes planos de preços:
Gratuito, Licença única, Assinatura
P: O NABD System é compatível com disponíveis móveis?
O NABD System é compatível com os seguintes dispositivos:
Android, iPhone
P: O NABD System se integra com quais outros aplicativos?
O NABD System se integra com os seguintes aplicativos:
Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter
P: Que nível de suporte o NABD System oferece?
O NABD System oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.