NABD System
Sobre o NABD System
NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.
About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction
Preços a partir de:
US$ 0,01/mês
- Teste Grátis
- Licença única
- Gratuito
- Assinatura
Compare com as alternativas mais populares
Principais benefícios do NABD System
Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
Dispositivos
Porte da empresa
Mercados
Idiomas
Preços a partir de:
US$ 0,01/mês
- Teste Grátis
- Licença única
- Gratuito
- Assinatura
Compare com as alternativas mais populares
Imagens
Recursos
Total de recursos do NABD System: 42
- API
- Agendamento automatizado
- Análise de dados da participação
- Análise de dados do atendimento ao cliente
- Análise de dados visual
- Auditoria
- Autenticação de dois fatores
- Bate-papo
- Distribuição automática de leads
- Espaço de trabalho colaborativo
- Ferramentas de colaboração
- Fluxo de trabalho baseado em regras
- Geração pontual de relatórios
- Gerenciamento de comentários
- Gerenciamento de documentos
- Gerenciamento de multicanal
- Gerenciamento de tickets de suporte
- Gestão de call centers
- Gestão de casos
- Gestão de help desk
- Gestão de modelos
- Gestão do desempenho
- Gestão do fluxo de trabalho
- Integração de CRM
- Integração de e-mail
- Integração de redes sociais
- Integração do celular
- Lembretes
- Mensagens instantâneas
- Modelos de e-mails
- Modelos personalizáveis
- Múltiplas empresas
- Planejamento de atividades
- Portal de autoatendimento
- Portal do cliente
- Priorizar
- Questionários e feedback
- Rastreamento de edição
- Rastreamento de reclamações do cliente
- Rastreamento de tíquetes de suporte
- Registro de auditoria
- Vários idiomas
Alternativas
Zoho CRM
Freshdesk
Second CRM
Nimble
Avaliações
Já tem o NABD System?
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Escreva uma avaliação!
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Nabd is a perfect website
Avaliado em 22/06/2016
After using this App we can follow our patients and create for every one of them his own file and...
After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side
Vantagens
Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
- Setor: Serviços e tecnologia da informação
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
NABD is great tool for managing support via multiple channels
Avaliado em 07/10/2015
We are using NABD for managing customer support requests from emails, web portal, call center chat,...
We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.
Vantagens
1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors
Desvantagens
Chat capabilities need some advanced features like chat transferring and chat to ticket
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Our experience with the system
Avaliado em 27/02/2019
Vantagens
online access ...
customer portal....
Desvantagens
very complex...
very slow...
not flexible...
Resposta do NABD
Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.
- Setor: Escritório executivo
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Excellent experience implementing and using NABD system Your review: Very good customer...
Avaliado em 26/10/2015
Excellent experience implementing and using NABD system
Your review: Very good customer support...
Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Wow amazing CRM
Avaliado em 20/06/2016
while the simplistic and flat design makes it still beautiful to look at. it is work based on a...
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing
Vantagens
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.
Perguntas frequentes sobre o NABD System
Abaixo estão algumas perguntas frequentes sobre o NABD System.P: Que tipo de planos o NABD System oferece?
O NABD System oferece os seguintes planos de pagamento:
- A partir de: US$ 0,01/mês
- Modelo de preços: Licença única, Gratuito, Assinatura
- Teste Grátis: Disponível
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month
P: Quais são os principais recursos do NABD System?
O NABD System oferece os seguintes recursos:
- Advanced user and executive dasboards
- Automatically recommend next best action for agents
- Capture Cases from Facebook/Twitter
- Capture Cases from email
- Correspondence templates for HTML emails, word
- Customized Reports and Advanced Analytics
- Dynamic routing rules
- Easily Setup your customer service system within few minutes
- Extended case management to front and back office agents
- Integration APIs
- Load Balancing to manage workload across the team
- Multi company
- Reminder - Follow Ups - Alerts - To Do list
- Self Service web and mobile portal
- Standard best practice workflow
- Streamline and automate customer cases handling
- Strong security features and fine grained access control
- Work from a prioritized action queue for activities and task
- Workflow engine and workflow designer for custom workflows
P: Quem costuma usar o NABD System?
Os clientes habituais do NABD System são:
Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte
P: Em que idioma o NABD System está?
O NABD System está nos seguintes idiomas:
Alemão, Francês, Holandês, Inglês, Russo, Ucraniano, Árabe
P: O NABD System é compatível com disponíveis móveis?
O NABD System é compatível com os seguintes dispositivos:
Android, iPhone
P: O NABD System se integra com quais outros aplicativos?
O NABD System se integra com os seguintes aplicativos:
Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter
P: Que nível de suporte o NABD System oferece?
O NABD System oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
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