--- description: Avaliações detalhadas do SysAid com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o SysAid com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.pt/software/90863/sysaid Page: 1 / 22\ Seguinte: [Next page](https://www.getapp.pt/software/90863/sysaid?page=2) > Transforme a produtividade do agente, aprimore a experiência do usuário final e gere valor em toda a organização, com gerenciamento de serviços em várias camadas, gestão de ativos integrada e orquestração e automação avançadas. > > Verdict: Rated **4.5/5** by 514 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 514 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SysAid Technologies - **Location**: Toronto, Canadá - **Founded**: 2002 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, hebraico, inglês, italiano, japonês, português, russo - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Austrália, Azerbaijão, Baamas, Barbados, Barém, Belize, Benim, Bermudas, Bielorrússia and 189 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acesso remoto e monitoramento - Acompanhamento de atividades - Agendamento de problemas - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação e planejamento de recursos - Análise de dados - Análise de dados visual - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Auditoria de problemas - Automatização de processos e fluxos de trabalho - Automação da localização - Automação dos processos comerciais ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Sistemas de Workflow](https://www.getapp.pt/directory/566/business-workflow/software) - [Software para IT, Servidor e Monitoramento de Rede](https://www.getapp.pt/directory/652/it-server-network-monitoring/software) ## Alternativas 1. 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[LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1778 reviews) ## Avaliações ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 de setembro de 2024* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Desvantagens**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "SysAid, a cost effective reliable ITSM System for Mid - Large Enterprise" — 4.0/5 > **Corus** | *3 de dezembro de 2024* | Educação superior | Recommendation rating: 9.0/10 > > **Vantagens**: Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change management, making it easy to ensure each step is taken in the change process. > > **Desvantagens**: Admin Group Privacy - Right now, regardless of how you configure the admin groups, it is not possible to ensure that one group mis not able to see members of the other group, including their tickets. > > Other than a few things, we are generally happy with the system, as it has so far allowed us to manage our IT services effectively without having to pay hefty annual subscriptions. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 de abril de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10 > > **Vantagens**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Desvantagens**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "Great system for your service records" — 5.0/5 > **Norbert** | *27 de fevereiro de 2026* | Fabricação elétrica/eletrônica | Recommendation rating: 9.0/10 > > **Vantagens**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. > > **Desvantagens**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. > > Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. ----- ### "Great support and customer care, a lot of features, requires someone to help with the setup" — 5.0/5 > **Nejc** | *3 de dezembro de 2024* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: Professional support, great Helpdesk, great costumer care, extensive documentation, ai chatbot > > **Desvantagens**: Although the new UI/UX is great if still lacks basic features and stability > > A lot of features and configuration options. We would recommend using professional sysaid hours to setup the system. ----- Page: 1 / 22\ Seguinte: [Next page](https://www.getapp.pt/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data