--- description: Avaliações detalhadas do SysAid com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o SysAid com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.pt/software/90863/sysaid Page: 1 / 22\ Seguinte: [Next page](https://www.getapp.pt/software/90863/sysaid?page=2) > Transforme a produtividade do agente, aprimore a experiência do usuário final e gere valor em toda a organização, com gerenciamento de serviços em várias camadas, gestão de ativos integrada e orquestração e automação avançadas. > > Verdict: Rated **4.5/5** by 520 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 520 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SysAid Technologies - **Location**: Toronto, Canadá - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 89,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, hebraico, inglês, italiano, japonês, português, russo - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Austrália, Azerbaijão, Baamas, Barbados, Barém, Belize, Benim, Bermudas, Bielorrússia and 189 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acesso remoto e monitoramento - Acompanhamento de atividades - Agendamento de problemas - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação e planejamento de recursos - Análise de dados - Análise de dados visual - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Auditoria de problemas - Automação da localização - Automação dos processos comerciais - Banco de dados do cliente ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Sistemas de Workflow](https://www.getapp.pt/directory/566/business-workflow/software) - [Software para IT, Servidor e Monitoramento de Rede](https://www.getapp.pt/directory/652/it-server-network-monitoring/software) ## Alternativas 1. 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[LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1786 reviews) ## Avaliações ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 de setembro de 2024* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Desvantagens**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Reliable ITSM Solution with Room for UI Improvement" — 5.0/5 > **Avaliador Verificado** | *31 de março de 2026* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. > > **Desvantagens**: The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. > > Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 de abril de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10 > > **Vantagens**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Desvantagens**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "The Benefits of SysAid as your ITSM" — 5.0/5 > **Avaliador Verificado** | *23 de março de 2026* | Hotelaria | Recommendation rating: 9.0/10 > > **Vantagens**: The ability to automate the ticketing process and the AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep tracking of what is happening in our IT department > > **Desvantagens**: There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased > > SysAid has really help us to streamline our ITSM. Previously we were not using an ITSM. However, since we started using SysAid we are able to get an overall view into the various IT related issues that our users face daily ----- ### "The Perfect Balance Between Automation and Ease of Use." — 5.0/5 > **Victor** | *8 de abril de 2026* | Manutenção predial | Recommendation rating: 10.0/10 > > **Vantagens**: The strongest aspect of SysAid is its ability to consolidate multiple IT functions into a single platform. Having IT Asset Management (ITAM) natively integrated with the Service Desk has significantly improved our operational visibility. Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on high-priority tasks. > > **Desvantagens**: The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments. > > Our overall experience with SysAid has been outstanding. It has provided us with a stable, secure, and scalable environment to manage our global IT services. The transition to the cloud was seamless, and the performance has been consistently high. Beyond the software itself, the customer support has been top-notch—they are responsive and genuinely interested in our success. It has truly modernized how we deliver IT services to our employees, moving us from a reactive help desk to a structured, data-driven department. ----- Page: 1 / 22\ Seguinte: [Next page](https://www.getapp.pt/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data