Enterprise Customer Experience Management Platform
4.3/5 (20 avaliações)Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment.
Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/
Vantagens
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers. As a high quality Customer Experience steps to the forefront of business demands and requirements, this software tool gives me as a consultant a way to help clients boost their efficiency, overall Customer Satisfaction and, employee satisfaction. The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.
Desvantagens
Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers. You have to commit to it and make learning and using the system a priority. It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance.
Vantagens
If you are a customer facing organization such as a hotel and struggle to deal with customer feedback, it's time to digitalise. Medallia is a great software for hotels, I've used it in 2 hotels and never had issue. Customer feedback was easily collected from customers through customizable surveys and the data ranked. It is important to train your front line to collect customers emails in order to get a higher respose rate and improve your NPS. Works with most of the CRM's.
Desvantagens
No issue. Many reporting capabilities. I was very happy with the product.
Vantagens
I am able to sort survey responses according to user and identify areas of excellence & improvement opportunities. I like the function to respond with a customized thank you email.
Desvantagens
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
Vantagens
Real-time data and dashboards from multiple administration views. Filtering to exact data is easy to navigate and information is easy to share.
Desvantagens
There aren't many cons. This software gives pertinent real-time data that helps me drive business decisions. Targets are sometimes hard to reach and those targets must be strategized offline.
Fantastic on boarding and support
Vantagens
We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights!
Desvantagens
Harder to set up but worth it. The support team is wonderful and responsive
Abaixo estão algumas perguntas frequentes sobre o Medallia.
O Medallia oferece os seguintes planos de pagamento:
Avaliação gratuita: Não disponível
O Medallia oferece os seguintes recursos:
Os clientes habituais do Medallia são:
Grandes empresas, Empresas de médio porte
O Medallia está nos seguintes idiomas:
Inglês
Não temos informações sobre os planos de pagamento do Medallia.
O Medallia é compatível com os seguintes dispositivos:
Android, iPhone
O Medallia se integra com os seguintes aplicativos:
Compete Club Management, Marketo, Salesforce Sales Cloud, Slack, Thematic, Workplace by Facebook
O Medallia oferece as seguintes opções de suporte:
Base de conhecimento, Suporte online
Improved performance from front line agents as well as leadership who really have embraced the new tools.