--- description: Avaliações detalhadas do Medallia Experience Cloud com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Medallia Experience Cloud com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Medallia Experience Cloud - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Fidelização de Clientes](/directory/204/customer-loyalty/software) > [Medallia Experience Cloud](/software/90979/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.getapp.pt/software/90979/medallia-enterprise Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/90979/medallia-enterprise?page=2) > A Medallia trabalha com gestão de experiências e tem a confiança de muitas marcas mundiais. De acordo com o estudo Forrester Consulting Total Economic Impact™ encomendado pela Medallia, as organizações que usam o programa da Medallia podem alcançar 35,6 milhões de dólares em valor e um retorno sobre o investimento de 591% em três anos. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 33 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Medallia - **Location**: San Francisco, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 5,00 US$ - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Equador, Espanha, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Itália, Japão, México, Nova Zelândia, Polónia, Reino Unido and 3 more ## Recursos - API - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de texto - Apto para áudio, imagens e vídeo - Bate-papo/Mensagens instantâneas - Benchmarking - Biblioteca de perguntas - CRM - Coleta de dados de multicanal - Coleta de respostas offline - Comentários anônimos - Comentários de 360 graus - Cotas de respostas - Criador de questionários - Distribuição de multicanal - Ferramentas de análises de dados - Ferramentas de colaboração - Gerenciamento de comentários ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Fidelização de Clientes](https://www.getapp.pt/directory/204/customer-loyalty/software) ## Categorias relacionadas - [Sistemas de Fidelização de Clientes](https://www.getapp.pt/directory/204/customer-loyalty/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.pt/directory/575/feedback-and-reviews-management/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) - [Sistemas de Interação entre Funcionários](https://www.getapp.pt/directory/715/employee-engagement/software) ## Alternativas 1. [Typeform](https://www.getapp.pt/software/91581/typeform) — 4.7/5 (964 reviews) 2. [SurveyMonkey](https://www.getapp.pt/software/2371/surveymonkey) — 4.6/5 (10455 reviews) 3. [Trustpilot](https://www.getapp.pt/software/113149/trustpilot) — 4.5/5 (1204 reviews) 4. [Jotform](https://www.getapp.pt/software/10191/jotform-4-0) — 4.7/5 (2885 reviews) 5. [Survicate](https://www.getapp.pt/software/101401/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "It is a great tool to hear what our members needs, still learning all the features that are offered." — 4.0/5 > **Avaliador Verificado** | *28 de novembro de 2017* | Artes cênicas | Recommendation rating: 9.0/10 > > **Vantagens**: The Reps are amazing and so helpful\! There are a lot of functions built into Medallia. My company and I are working to learn everything it can do and show us. They break down a lot of data and really show us how to analyze what is happening in our clubs. > > We collect a lot of insights and data from our members using this. ----- ### "Good window into customers experience" — 5.0/5 > **Travis** | *10 de julho de 2021* | Telecomunicações | Recommendation rating: 8.0/10 > > **Vantagens**: I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words. > > **Desvantagens**: I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance. > > The viewing of customers input is fast, simple, and always helpful. ----- ### "Service agent reviews" — 4.0/5 > **Patricia** | *12 de abril de 2019* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: I am able to sort survey responses according to user and identify areas of excellence \& improvement opportunities. I like the function to respond with a customized thank you email. > > **Desvantagens**: Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience. ----- ### "Medallia helps you know and respond to your customers" — 4.0/5 > **Rita** | *22 de abril de 2021* | Hotelaria | Recommendation rating: 8.0/10 > > **Vantagens**: It is simple to learn, has many features that are able to be customized. It gives quick snapshots of satisfaction scores as well as deeper dives into trends of our business. > > **Desvantagens**: You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark. > > We look at how we are doing all across many social media platforms with this software, which saves time. We discuss as a team what opportunities we can control based on responses, and make action plans to address them. It has good reminder icons to help us respond in a timely manner to positive and negative reviews. ----- ### "Simple Tool Great Results" — 5.0/5 > **Samuel** | *12 de setembro de 2019* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: It's really easy for users to request feedback from customers. The format is for the most part fool proof and self explanatory. > > **Desvantagens**: We've come across issues with having completed reviews feeding into our website. We've been having integration challenges for some time. > > For a lot of industries, return on feedback is difficult. This tool has helped us increase that return. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/90979/medallia-enterprise?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90979/medallia-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data