Gusto

Vantagens

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Desvantagens

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Vantagens

The payroll features make doing payroll very easy. The employees can log their times and I can easily verify them and sync it with payroll. I feel like this company really cares about their customers much more than my previous "large payroll provider"

Desvantagens

Site navigation can be a little bit difficult at times. I have to do some searching to find what I am looking for. Reporting is OK but could be better.

Vantagens

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Desvantagens

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

Vantagens

The ease in which we can enter and keep track of payroll issues.

Desvantagens

Insurance issues need to be explored so that we have more to offer our employees.

Vantagens

The ease of this it is absolutely amazing how quickly you can get all of your payroll issues solved, figured out. User friendly, especially for those of us who do not enjoy doing payroll!

Desvantagens

I can honestly say there's not really anything yet that I found that I do not like about this app. It is very functional as I stated earlier and it seems like it's going to be a key point in our company.